EVRI - in transit damage denial

[MARLBOROLITES]

Good day all! My son saved up some decent coin to purchase a KO4 turbo off Facebook Marketplace. The turbo sustained damage between it being dropped off for delivery and its actual delivery. We have pictures of its condition pre-postage showing it as being A1 and a video clip of the fan with no movement. EVRI are saying it was damaged after being left on the doorstep hence in our possession. It was left in loose bubble wrap. The seller confirmed it was properly boxed and well protected upon sending. During the complaint process EVRI said it had removed the item from the box because the box got wet. They have also stated it was undamaged when it was ‘repackaged’ - in bubble wrap! I have CCTV footage of the EVRI contractor gingerly leaving it on the doorstep. The seller is doing what he can to expedite this. But EVRI aren’t playing ball at all. The item was sent fully insured too. The evidence in my view is pretty damning. Would anyone have any advice that might help in us proving our case please?

[MARLBOROLITES]

The initial message was deleted from this topic on 30 April 2025 at 07:57

[Yellow Lizud]

Who employed EVRI, the seller or the buyer?

[paradigital]

I would suggest that this isn’t your problem and you have no contract with Evri.

Request a refund from the seller, and then it’s up to them to seek their recompense from Evri.

You seemingly have enough evidence that you are due a refund, so try amicably for that first, though I suspect you’ll end up having to instead having to pursue an MCOL or similar.

[CoolHands]

Hiding to nothing, is the expression you’re after.

[paul_c123]

What kind of damage? Cosmetic or does it actually affect the way it works? Turbos are quite solid lumps of metal on the outside.

[Sir Bagalot]

Not your problem. The sender needs to resolve this one way or the other

[Tindersticks]

Yep. Not your contract so a refund and the seller sorts it.

For Evri to not rebox as it was shipped is pure comedy though.

[bad company]

Did your son pay by credit card ? If so he can claim from the card company if the item cost over £100.

https://www.moneysupermarket.com/credit-cards/guid...

[Nibbles_bits]

Assuming the seller arranged to use Evri, it's for them to fight it out.

Your item has arrived damaged, that's on the seller to reimburse you in the first instance, then they claim off of Evri.

You don't need to get involved with Evri.

[bad company]

Nibbles_bits said:

Assuming the seller arranged to use Evri, it's for them to fight it out.

Your item has arrived damaged, that's on the seller to reimburse you in the first instance, then they claim off of Evri.

You don't need to get involved with Evri.

True. You don’t have a contract with Evri, your contract is with the seller.

[Short Grain]

Off Topic, but still concerns 'Evri delivery'
Got a text message the other day, from 'Evri', when I was expecting a delivery! Text stated my parcel had an 'incomplete address and could I confirm it by return please? I'd completed the address part when the text stated there was a small charge for relabelling and redelivering my parcel. 0.023£ is how it was written! A British person wouldn't write it like that. Alarm bells rang so I deleted the text and got in touch with Amazon. Now I'm fairly certain Evri have in fact delivered to me, on behalf of Amazon before! But Amazon would not charge any extra for a failed delivery. Both points confirmed by the Amazon representative who answered my 'call me' request. She confirmed my Amazon delivery was ok, and on it's way to me via Amazon, and she would note the attempted phishing attempt. As I stated above, I stupidly deleted the text message when I got to the payment request so couldn't pass the details on!
'Kin Scammers should have their fingers chopped off, bds!

[Nibbles_bits]

There's always stories about how bad Evri are, yet how bad are companies like Amazon and Royal Mail if they subcontract Evri to their bidding??

[V8 Stang]

Short Grain said:

Off Topic, but still concerns 'Evri delivery'
Got a text message the other day, from 'Evri', when I was expecting a delivery! Text stated my parcel had an 'incomplete address and could I confirm it by return please? I'd completed the address part when the text stated there was a small charge for relabelling and redelivering my parcel. 0.023£ is how it was written! A British person wouldn't write it like that. Alarm bells rang so I deleted the text and got in touch with Amazon. Now I'm fairly certain Evri have in fact delivered to me, on behalf of Amazon before! But Amazon would not charge any extra for a failed delivery. Both points confirmed by the Amazon representative who answered my 'call me' request. She confirmed my Amazon delivery was ok, and on it's way to me via Amazon, and she would note the attempted phishing attempt. As I stated above, I stupidly deleted the text message when I got to the payment request so couldn't pass the details on!
'Kin Scammers should have their fingers chopped off, bds!

Ive had a few of these texts, when not expecting a parcel.

I assume they just send enough, that some will be expecting a parcel.

Didn’t click on the link to find out what happens…

[BertBert]

Short Grain said:

stuff

Cool story bro

[craig1912]

Short Grain said:

Off Topic, but still concerns 'Evri delivery'
Got a text message the other day, from 'Evri', when I was expecting a delivery! Text stated my parcel had an 'incomplete address and could I confirm it by return please? I'd completed the address part when the text stated there was a small charge for relabelling and redelivering my parcel. 0.023£ is how it was written! A British person wouldn't write it like that. Alarm bells rang so I deleted the text and got in touch with Amazon. Now I'm fairly certain Evri have in fact delivered to me, on behalf of Amazon before! But Amazon would not charge any extra for a failed delivery. Both points confirmed by the Amazon representative who answered my 'call me' request. She confirmed my Amazon delivery was ok, and on it's way to me via Amazon, and she would note the attempted phishing attempt. As I stated above, I stupidly deleted the text message when I got to the payment request so couldn't pass the details on!
'Kin Scammers should have their fingers chopped off, bds!

Get them a lot. They are obvious scam. I just delete them and don’t waste my time even trying to report it.

[Griffith4ever]

The problem with "not your problem, its the sender's issue! is that this isn't Ebay. No one is going to step in and help. You need to work with the sender to do whatever it takes to get it sorted, Sure, if the sender booked it its for him to deal with Evri, but going by the amount of info the OP has had from Evri it sounds like he is the one that booked the courier. They won't deal with recipients when it comes to claims, only the customer.

I deal with courier co.s commercially, daily. They will ALL (Parcelforce, DHL, are teh two main ones I use) fight tooth and nail not to pay out on claims - its the job of the staff in the claims departments NOT to pay. Every single claim I've made I've had to fight tooth and nail, not just to get paid, but for how much too.

Fight - they will eventually settle, but you are going to need to fight. They are not like house insurers who asses and pay, they start on the footing of "NO".

[TwigtheWonderkid]

Griffith4ever said:

I deal with courier co.s commercially, daily. They will ALL (Parcelforce, DHL, are teh two main ones I use) fight tooth and nail not to pay out on claims - its the job of the staff in the claims departments NOT to pay. Every single claim I've made I've had to fight tooth and nail, not just to get paid, but for how much too.

Fight - they will eventually settle, but you are going to need to fight. They are not like house insurers who asses and pay, they start on the footing of "NO".

Isn't their liability limited to 2 SDRs a kilo (about £2/kilo currently) under contract? Unless you buy their additional insurance. People are shipping high value stuff with Evri and paying peanuts. Tbh, I don't know how anyone can expect to pay a fiver to ship something small and light, but worth £3K, and think they're going to get £3K if it's lost or damaged? How could they make any money doing that? Lose or damage 1 package per 1000 and they wipe out all their revenue.

I doubt Christies, having sold a Faberge Egg to a buyer in California, are sending it for a tenner with Evri because they'll get £13m if it gets lost!

Edited by TwigtheWonderkid on Wednesday 30th April 09:11

[BrokenSkunk]

MARLBOROLITES said:

Good day all! My son saved up some decent coin to purchase a KO4 turbo off Facebook Marketplace. The turbo sustained damage between it being dropped off for delivery and its actual delivery. We have pictures of its condition pre-postage showing it as being A1 and a video clip of the fan with no movement. EVRI are saying it was damaged after being left on the doorstep hence in our possession. It was left in loose bubble wrap. The seller confirmed it was properly boxed and well protected upon sending. During the complaint process EVRI said it had removed the item from the box because the box got wet. They have also stated it was undamaged when it was ‘repackaged’ - in bubble wrap! I have CCTV footage of the EVRI contractor gingerly leaving it on the doorstep. The seller is doing what he can to expedite this. But EVRI aren’t playing ball at all. The item was sent fully insured too. The evidence in my view is pretty damning. Would anyone have any advice that might help in us proving our case please?

The seller is responsible for the condition of the goods right up to the point that your son takes posession of them.
If the seller paid EVRI to make the delivery then you son took posession at the point of delivery. If your son paid EVRI, then your son took posession at the point the seller handed the goods to EVRI.

Assuming the seller paid EVRI, this is the seller's problem. The seller is responsible for refunding your son. Any conversation between the seller and EVRI are irrelevant to your son's position.

Your son needs to clearly communicate this to the seller. It's not his opinion, it's how the law works. Whilst your son may be happy to help the seller deal with EVRI, ultimately it's not your son's problem and it does not in any way affect his right to an immediate refund.

How did your son pay? If the seller refuses to play ball, you may be able to raise a dispute through the payment company. If you can't do that, it's a letter before action and the small claims court.

[spikyone]

TwigtheWonderkid said:

Isn't their liability limited to 2 SDRs a kilo (about £2/kilo currently) under contract? Unless you buy their additional insurance. People are shipping high value stuff with Evri and paying peanuts. Tbh, I don't know how anyone can expect to pay a fiver to ship something small and light, but worth £3K, and think they're going to get £3K if it's lost or damaged? How could they make any money doing that? Lose or damage 1 package per 1000 and they wipe out all their revenue.

I doubt Christies, having sold a Faberge Egg to a buyer in California, are sending it for a tenner with Evri because they'll get £13m if it gets lost!

Edited by TwigtheWonderkid on Wednesday 30th April 09:11

Perhaps Evri could try, you know, taking care of the stuff they're shipping? Unboxing it because they've carelessly allowed the box to get wet, then carelessly abandoning the unboxed item on someone's doorstep, is indefensible. Senders shouldn't need to take out additional insurance to cover the courier being incompetent.