Insurance Claim - Not Recognising Limited Edition Value
Discussion
A mate bought a Audi TT Limited Edition Quattro Sport
https://www.pistonheads.com/news/ph-germancars/aud...
After viewing a few and travelling far and wide he paid £7000 and insured it at that value, as a TT Quattro Sport
One month later it was hit in the side and written off.
He has now been arguing with his insurer for 5 months as they say the Quattro Sport isn't in their guide book and a TT is only worth £4600
He has given them all the ads, all the info that shows it is valued far higher and they don't care.
He has taken it to the Ombudsman who agrees that they only have to give him the book price of a TT - so he's down £2,400
He doesn't want to sue his insurer as he thinks their terms and conditions may support their argument, but can he sue the person who hit him or their insurer ?
To be clear he has been told it's usual for him to deal with his insurer and they then deal with the other insurer, he has the incident recorded - the other driver skidded over the intersection so it's clearly their fault.
https://www.pistonheads.com/news/ph-germancars/aud...
After viewing a few and travelling far and wide he paid £7000 and insured it at that value, as a TT Quattro Sport
One month later it was hit in the side and written off.
He has now been arguing with his insurer for 5 months as they say the Quattro Sport isn't in their guide book and a TT is only worth £4600
He has given them all the ads, all the info that shows it is valued far higher and they don't care.
He has taken it to the Ombudsman who agrees that they only have to give him the book price of a TT - so he's down £2,400
He doesn't want to sue his insurer as he thinks their terms and conditions may support their argument, but can he sue the person who hit him or their insurer ?
To be clear he has been told it's usual for him to deal with his insurer and they then deal with the other insurer, he has the incident recorded - the other driver skidded over the intersection so it's clearly their fault.
Is it an official QS model? They were a stock car, with different wheels, black roof and Recaro bucket seats. But all was available and very popular to owners of the later cars to bolt in and on.
I don't know if the QS moniker was ever on the log books, or in the handbook / sevice book, as a model designation.
But if it was, it should have come up as such on the insurance database when insuring it via the reg number.
Having said all that, really, £7k is absolutely top wack and then some for them now, they're nice but not that special yet. But since the actual 7k is not the issue as such, it is more that the insurer think it is a "normal TT", i think you need to ask him to make sure it is deffo an official QS first.
Not on a TT, but some of the late S3s around that time came with loads of extras from the audi parts bin, TT BBS wheels and the like, in order to sell them off before the new model came out. Caused some headaches for enthusiastic owners who's insurers treated them as modified cars, despite most dealers selling them in this form.
I don't know if the QS moniker was ever on the log books, or in the handbook / sevice book, as a model designation.
But if it was, it should have come up as such on the insurance database when insuring it via the reg number.
Having said all that, really, £7k is absolutely top wack and then some for them now, they're nice but not that special yet. But since the actual 7k is not the issue as such, it is more that the insurer think it is a "normal TT", i think you need to ask him to make sure it is deffo an official QS first.
Not on a TT, but some of the late S3s around that time came with loads of extras from the audi parts bin, TT BBS wheels and the like, in order to sell them off before the new model came out. Caused some headaches for enthusiastic owners who's insurers treated them as modified cars, despite most dealers selling them in this form.
It's definitely a real one - he's something of an Audi nerd and looked at loads before finding a really nice one.
I presume they mean that this model isn't in CAP / Glasses guide hence they are wriggling out of it - they were obviously happy to take the increased premium at the time.
He doesn't have much spare cash, as it's not his fault - with video to prove that, who should he approach ?
I presume they mean that this model isn't in CAP / Glasses guide hence they are wriggling out of it - they were obviously happy to take the increased premium at the time.
He doesn't have much spare cash, as it's not his fault - with video to prove that, who should he approach ?
theplayingmantis said:
how could he have insured it as a Quattro in the first place as you say he did if the insurance company don't recognize that spec of TT? That don't make sense. Either they never initially insured it as that version or their now talking BS.
Insurer will pay out on the car they have agreed to insure.Looks like the wprng car declared to the insurer?
KungFuPanda said:
Approach the third party directly!
Have they admitted liability?
From what I gather the procedure seems to be establish costs, then establish blame.Have they admitted liability?
As my friend was on the main road and the other car skidded across a give way and pushed the side of the TT across the road - blame is pretty obvious.
I presumed if he approached the TP their response would be "contact my insurer"
As he has already been to the Ombudsman I presume the TP insurer would simply offer the same amount.
poo at Paul's said:
Is it an official QS model? They were a stock car, with different wheels, black roof and Recaro bucket seats. But all was available and very popular to owners of the later cars to bolt in and on.
I don't know if the QS moniker was ever on the log books, or in the handbook / sevice book, as a model designation.
But if it was, it should have come up as such on the insurance database when insuring it via the reg number.
Having said all that, really, £7k is absolutely top wack and then some for them now, they're nice but not that special yet. But since the actual 7k is not the issue as such, it is more that the insurer think it is a "normal TT", i think you need to ask him to make sure it is deffo an official QS first.
Not on a TT, but some of the late S3s around that time came with loads of extras from the audi parts bin, TT BBS wheels and the like, in order to sell them off before the new model came out. Caused some headaches for enthusiastic owners who's insurers treated them as modified cars, despite most dealers selling them in this form.
I've just been looking on AT. A 207,000 mile 55 plate is £5500 on a private sale!!!I don't know if the QS moniker was ever on the log books, or in the handbook / sevice book, as a model designation.
But if it was, it should have come up as such on the insurance database when insuring it via the reg number.
Having said all that, really, £7k is absolutely top wack and then some for them now, they're nice but not that special yet. But since the actual 7k is not the issue as such, it is more that the insurer think it is a "normal TT", i think you need to ask him to make sure it is deffo an official QS first.
Not on a TT, but some of the late S3s around that time came with loads of extras from the audi parts bin, TT BBS wheels and the like, in order to sell them off before the new model came out. Caused some headaches for enthusiastic owners who's insurers treated them as modified cars, despite most dealers selling them in this form.
OP, get your mate to try and stick the reg on an insurance site and see what car comes up?
Wouldn't surprise me if they share an insurer - can't see why his insurer would otherwise be quibbling when they'll be getting it back off the 3rd party's insurer eventually?
If he hadn't owned it that long and hadn't put that many miles on it then the purchase invoice is all you need - he shouldn't be out of pocket due to someone else's misfortune/stupidity.
If he hadn't owned it that long and hadn't put that many miles on it then the purchase invoice is all you need - he shouldn't be out of pocket due to someone else's misfortune/stupidity.
V8RX7 said:
It's definitely a real one - he's something of an Audi nerd and looked at loads before finding a really nice one.
I presume they mean that this model isn't in CAP / Glasses guide hence they are wriggling out of it - they were obviously happy to take the increased premium at the time.
He doesn't have much spare cash, as it's not his fault - with video to prove that, who should he approach ?
Surely if he paid to insure it for £7k, and they accepted his payment for that, it's insured for £7k? What does his policy say?I presume they mean that this model isn't in CAP / Glasses guide hence they are wriggling out of it - they were obviously happy to take the increased premium at the time.
He doesn't have much spare cash, as it's not his fault - with video to prove that, who should he approach ?
From what he tells me the issue is that his Insurers have to minimise & justify their outlay.
His Insurers terms state that they will pay book value and their book doesn't specify a QS model.
My thought is, that doesn't matter when claiming off the TP or his insurers.
Does the fact the Ombudsman has already ruled, effectively mean his only action is via Court though ?
His Insurers terms state that they will pay book value and their book doesn't specify a QS model.
My thought is, that doesn't matter when claiming off the TP or his insurers.
Does the fact the Ombudsman has already ruled, effectively mean his only action is via Court though ?
V8RX7 said:
From what he tells me the issue is that his Insurers have to minimise & justify their outlay.
His Insurers terms state that they will pay book value and their book doesn't specify a QS model.
My thought is, that doesn't matter when claiming off the TP or his insurers.
Does the fact the Ombudsman has already ruled, effectively mean his only action is via Court though ?
Tell them to look on the thatcham websiteHis Insurers terms state that they will pay book value and their book doesn't specify a QS model.
My thought is, that doesn't matter when claiming off the TP or his insurers.
Does the fact the Ombudsman has already ruled, effectively mean his only action is via Court though ?
Adrian E said:
Wouldn't surprise me if they share an insurer - can't see why his insurer would otherwise be quibbling when they'll be getting it back off the 3rd party's insurer eventually?
Because his own insurer have a legal obligation to mitigate the loss. If they pay out £7K on a car that books much lower, tp insurer can refuse to reimburse the amount paid out. Jesus Christ, go directly to the at fault insurer!!! They won't know whats gone on between him and his own insurers. Present his own evidence or get a report from an automotive engineer for a valuation. They are the ultimate paymaster so cut his own insurers out of the loop and go directly to them.
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