Xbox black screen
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Discussion

768

Original Poster:

19,662 posts

121 months

Wednesday 30th January 2019
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Before anyone else starts cutting new ethernet cables...

https://twitter.com/XboxSupport/status/10906787627...

LHB

8,083 posts

168 months

Wednesday 30th January 2019
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And the support page that tells you Xbox is down is also down hehe


rustyuk

4,711 posts

236 months

Wednesday 30th January 2019
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You can still get on Netflix but anything gaming related is down

sparks_E46

12,738 posts

238 months

Wednesday 30th January 2019
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Mine is working fine.

anonymous-user

79 months

Wednesday 30th January 2019
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couldn't play as well.

Dog Star

17,432 posts

193 months

Thursday 31st January 2019
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I thought my Xbox was broken at first - then I started ejecting discs, removing external storage, then removing the ethernet cable - then it worked. Just after that a check online confirmed it was Xbox core down. About 5 minutes after that a mate rang up moaning that his new xbox was broken biggrin

Astonishing effect of such a failure. I suspect vast numbers of people thought their xbox was broken, and a few ended up in the bin.

768

Original Poster:

19,662 posts

121 months

Thursday 31st January 2019
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There were some amusing trolls of the @XboxSupport twitter account - people putting playstations in their Amazon basket, etc.

P-Jay

11,307 posts

216 months

Thursday 31st January 2019
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That was annoying, there was nothing to suggest (to me anyway) it was a network issue. Menu would pop up, then go, couldn't access settings, black screen occasionally with flickering 'static'.

It's my Son's rather than mine (but I do use it) and I'm sure this isn't news, but it's annoying to me that hardware can fail so badly when it's not connected - are they really useless without an internet connection?


Dog Star

17,432 posts

193 months

Thursday 31st January 2019
quotequote all
P-Jay said:
That was annoying, there was nothing to suggest (to me anyway) it was a network issue. Menu would pop up, then go, couldn't access settings, black screen occasionally with flickering 'static'.

It's my Son's rather than mine (but I do use it) and I'm sure this isn't news, but it's annoying to me that hardware can fail so badly when it's not connected - are they really useless without an internet connection?
No, not usually, they just work as a standalone console. Usually an error displays if there's a connection issue, which is what was so bad about that outage. There was mention of them rolling back a change on the status page, so it looks like they'd done an update and not tested it right.

Mr E

22,842 posts

284 months

Thursday 31st January 2019
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I just disconnected from the router and it started working again.

Someone had not tested error legs correctly.

768

Original Poster:

19,662 posts

121 months

Friday 1st February 2019
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Down again.

anonymous-user

79 months

Friday 1st February 2019
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can't logon as well

sparks_E46

12,738 posts

238 months

Friday 1st February 2019
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Again mine working.

anonymous-user

79 months

Saturday 2nd February 2019
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still can't get online.