xbox 360 warranty
Discussion
Hi all,after going through the hell of having two xboxes go belly up on me in my first year of ownership and seeing the cost of repairing them out of warranty i decided to go for the extended warranty.
This of course would involve the dreaded support line experience.
How i was suprised to get straight through with no waiting and spoke to a very pleasant and helpful lady regarding the warranty!
I would reccomend this if your 12 months warranty is about to run out as i think the Xbox system is flawed and it's nice to see the support line is improving.
Cheers Mark
This of course would involve the dreaded support line experience.
How i was suprised to get straight through with no waiting and spoke to a very pleasant and helpful lady regarding the warranty!
I would reccomend this if your 12 months warranty is about to run out as i think the Xbox system is flawed and it's nice to see the support line is improving.
Cheers Mark
Steve_Evil said:
Your consumer rights make an extended warranty unnecessary though, if mine goes pop I will rant at Microsoft for a bit and they'll back down and send me a new one.
They were prepared to tell me where to go when they thought my warranty was 2 weeks out of date. I registered it a few weeks after I got it though, so got in by one day !!!
My advice, don't register it ever and if it does break, call and lie about when you got it
Sale Of Goods Act is all you need to know - and that your contract is with the retailer, not Microsoft!
Bottom line in a nutshell is..........the item must be of merchandisable quality and last for a reasonable period.
There is no definitive length of time a reasonable period is, but let's just say it's more than 13 months!
So, no matter what the retailer says - you're contract is with them, and it is up to them to deal with MS regarding swapouts. They push you to MS directly for convenience to you (and them) for getting the console repaired, but your contract is always with them.
Bottom line in a nutshell is..........the item must be of merchandisable quality and last for a reasonable period.
There is no definitive length of time a reasonable period is, but let's just say it's more than 13 months!
So, no matter what the retailer says - you're contract is with them, and it is up to them to deal with MS regarding swapouts. They push you to MS directly for convenience to you (and them) for getting the console repaired, but your contract is always with them.
PJ S said:
Sale Of Goods Act is all you need to know - and that your contract is with the retailer, not Microsoft!
Bottom line in a nutshell is..........the item must be of merchandisable quality and last for a reasonable period.
There is no definitive length of time a reasonable period is, but let's just say it's more than 13 months!
So, no matter what the retailer says - you're contract is with them, and it is up to them to deal with MS regarding swapouts. They push you to MS directly for convenience to you (and them) for getting the console repaired, but your contract is always with them.
Bottom line in a nutshell is..........the item must be of merchandisable quality and last for a reasonable period.
There is no definitive length of time a reasonable period is, but let's just say it's more than 13 months!
So, no matter what the retailer says - you're contract is with them, and it is up to them to deal with MS regarding swapouts. They push you to MS directly for convenience to you (and them) for getting the console repaired, but your contract is always with them.
That's the one, so provided I show the receipt to Woolworths and kick up enough of a stink they have to do it.
Well, it works sort of like this:
Show receipt - they take 360 and send it off for repair
Show receipt - they accept faulty 360 and hand over brand spanking new 360 (as a good faith gesture)
Call MS, give them the details of when and where bought, ask them if they'll stand over the unit directly to save time and hassle of toing and froing with Woolies.
By and large, if you ask to speak to the manager, and are polite but firm with him/her, then they'll usually act accordingly. Rant and rave only once you've been flatly refused your consumer rights.
Good idea is to arm yourself with a copy of SOGA from:
www.businesslink.gov.uk/bdotg/action/layer?topicId=1074027367
www.tradingstandards.gov.uk/cgi-bin/bglitem.cgi?file=badv073-1011.txt
The first is aimed at traders, but read the link to "the rights of consumers: goods"
Show receipt - they take 360 and send it off for repair
Show receipt - they accept faulty 360 and hand over brand spanking new 360 (as a good faith gesture)
Call MS, give them the details of when and where bought, ask them if they'll stand over the unit directly to save time and hassle of toing and froing with Woolies.
By and large, if you ask to speak to the manager, and are polite but firm with him/her, then they'll usually act accordingly. Rant and rave only once you've been flatly refused your consumer rights.
Good idea is to arm yourself with a copy of SOGA from:
www.businesslink.gov.uk/bdotg/action/layer?topicId=1074027367
www.tradingstandards.gov.uk/cgi-bin/bglitem.cgi?file=badv073-1011.txt
The first is aimed at traders, but read the link to "the rights of consumers: goods"
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