Xbox 360 repair times?
Xbox 360 repair times?
Author
Discussion

Stig

Original Poster:

11,823 posts

313 months

Wednesday 30th January 2008
quotequote all
Right, my 360 went t1ts up on Thursday 17th Jan.

It was collected by UPS on Friday 18th Jan.

Finally 'appeared' at service centre on 23rd Jan.

Supposedly 'shipped to customer' on 25th Jan.

But I'm still here waiting for it?

That's 9 business days by my reckoning.

What's the average return time? Getting rather annoyed now.

Tycho

12,269 posts

302 months

Wednesday 30th January 2008
quotequote all
I think they quote about 21 days.

They had mine for 2 weeks. I was getting fidgety towards the end....

Steve Evil

10,817 posts

258 months

Wednesday 30th January 2008
quotequote all
Stig said:
Right, my 360 went t1ts up on Thursday 17th Jan.

It was collected by UPS on Friday 18th Jan.

Finally 'appeared' at service centre on 23rd Jan.

Supposedly 'shipped to customer' on 25th Jan.

But I'm still here waiting for it?

That's 9 business days by my reckoning.

What's the average return time? Getting rather annoyed now.
Check further details on the XBox support site, it will give you a UPS number to check, shipped to customer on there means that they have provided UPS with the details and a date to pick it up (every Thursday as they pick them up in batches, so if it's fixed on a Friday it won't get picked up til the following Thursday). Once you get that UPS number, go online and check, I'm certain that it will say 'Billing Information Received'.

Stig

Original Poster:

11,823 posts

313 months

Wednesday 30th January 2008
quotequote all
Steve Evil said:
Stig said:
Right, my 360 went t1ts up on Thursday 17th Jan.

It was collected by UPS on Friday 18th Jan.

Finally 'appeared' at service centre on 23rd Jan.

Supposedly 'shipped to customer' on 25th Jan.

But I'm still here waiting for it?

That's 9 business days by my reckoning.

What's the average return time? Getting rather annoyed now.
Check further details on the XBox support site, it will give you a UPS number to check, shipped to customer on there means that they have provided UPS with the details and a date to pick it up (every Thursday as they pick them up in batches, so if it's fixed on a Friday it won't get picked up til the following Thursday). Once you get that UPS number, go online and check, I'm certain that it will say 'Billing Information Received'.
Hi Steve - had already checked the UPS tracking and that is indeed what it says.

So I guess it will go out this Thursday. Typical that mine got 'fixed' on a Friday!

Looks like I'll struggle to get it before next week now.

Gits - wish I'd complained on the phone instead of registering it online now!

Steve Evil

10,817 posts

258 months

Wednesday 30th January 2008
quotequote all
Yeah mine said shipped to customer on the Friday before new years, then NY-Day delayed the pickup by a day so it was picked up on the Friday, then I was out on the Monday when they dropped it round, so finally got it back on the Tuesday, by which time I was suffering from severe withdrawal symptoms.

pastrana72

1,741 posts

237 months

Thursday 31st January 2008
quotequote all
Mine was gone for 14 days from collection to return, lot quicker than i expected, but still does not make it easy when you miss it.

i picked mine up from UPS as they tried to deliver it when wife was on school run, i was told i could not collect untill after 6 pm the following day from the depot as they had to send a message to have it taken off the del run, i asked why the delay, was told it was after 5 pm and to late to send a message, which i replied it is 4.55 mate, oh still to late.

So went straight down to depot anyway said here to pick up 360 and showed paperwork from on line and card left by driver, they said cool, heres your 360.

it was halo 3 launch day otherwise i would not have bothered.

RemaL

25,100 posts

263 months

Thursday 31st January 2008
quotequote all
last time I had my 360 fixed it took 4 weeks

Stig

Original Poster:

11,823 posts

313 months

Thursday 31st January 2008
quotequote all
Well, it came back today - not too bad I s'pose.

On the plus side, popped out at lunch and bought Burnout Paradise for it smile

RemaL

25,100 posts

263 months

Thursday 31st January 2008
quotequote all
Stig said:
On the plus side, popped out at lunch and bought Burnout Paradise for it smile
when you played it tell us if it's any good

Riknos

4,701 posts

233 months

Thursday 31st January 2008
quotequote all
RemaL said:
Stig said:
On the plus side, popped out at lunch and bought Burnout Paradise for it smile
when you played it tell us if it's any good
Slightly O/T I know but, once you've tested a couple of burnouts, you can't possibly imagine what 'new features' EA can come up with to put some life back into the old thing...

Stig

Original Poster:

11,823 posts

313 months

Thursday 31st January 2008
quotequote all
Riknos said:
RemaL said:
Stig said:
On the plus side, popped out at lunch and bought Burnout Paradise for it smile
when you played it tell us if it's any good
Slightly O/T I know but, once you've tested a couple of burnouts, you can't possibly imagine what 'new features' EA can come up with to put some life back into the old thing...
Well, I've not bought any of the predecessors (played a demo of the original which I found somewhat lacklustre and annoying in equal measure) so I won't be able to compare.

The 'Midtown Madness' with crashes appealed. Graphically it looked stunning and based on some mates reviews, I thought it worth a punt.

Will give it a whizz tonight and will review accordingly smile

That's providing I can resist the lure of COD4 multiplayer though wink

Mattt

16,664 posts

247 months

Thursday 31st January 2008
quotequote all
I had read the 'Thursday pickup' thing on the web, but from my experience - it is boocks.

Stig

Original Poster:

11,823 posts

313 months

Friday 1st February 2008
quotequote all
Well, got it back (apparently motherboard and DVD replaced) and came with a month's Live Gold membership (whoop-de-do seeing as I pay by DD annually for it!).

Anyway, fired up Burnout Paradise and gave it a whizz - 3 hours later and still on it smile

Love the sense of freedom and the play area is vast (in game terms) seeing as there's no pauses for disk read whatsoever. Cars are varied and have notably different handling traits - graphically stunning and sound fx are good. Music score is BRILLIANT - but mainly because I was brought up on the likes of Faith no more and Twisted Sister smile Plenty of more contemporary stuff in there too though.

I've read several comments moaning that when you fail to win a race you can't re-do it - personally, I think this is a GOOD thing. It feels more real somehow. Rather than hitting 'X' to restart, you just mosey on to the next most local junction and have a go at that. This will frustrate those who try and get 100% achievements I guess, but I've never seen the appeal of that (nor do I have the time).

So, all in all, I'd give it 8.5/9 out of 10. Definitely a pick up, play for a bit, then shove back in the box only to get it out another day, type game smile