help or advice needed......

[Nighthawk]

Hi guys I need an email address for a customer service enquiry

The story so far...................


I was walking through the town centre the other week, when I decided to buy a nice new lens for my 20d to wear.
I'd been looking for a macro lens and also a focal length to fill the gap between my 17-40L and the 75-300IS so the Ef-s 60mm macro looked to be a contender.

So off I went inside the local jessops to buy one, I know I should have looked around the net more but it was priced at 20 quid less than that of 7dayshop.

I gave it no more thought untill I was shuffling through the pages of Digital Photo magazine tonight, where on a nice 2 page advert for jessops it's priced at 282!!!!

Thats £37 cheaper.

The magazine was published on 15/8/05
I bought the lens from them on 21/8/05

The website still says £319 though


Now the receipt says 30 day refund or exchange as long as it's un used, I've only evaluated it ;) for about 30 images, and the advert says that they won't be beaten on price!

Has anyone had experience getting jessops to do the right thing and give me the difference back, or should i just take it back and rebuy it with the advert in hand?


Anyone been in this situation with them before?

[monkeyhanger]

It's £282 at Warehouseexpress too.

You really need to go armed with the lowest UK price you can find with Jessops, otherwise you will pay through the nose.

[-DeaDLocK-]

If you speak to them, I'm sure they'll do a refund. I've had price-matches from Jessops before with no issue.

But seriously, I know every penny counts and all that, but Jessops as a friendly retail front cannot afford to charge web prices all the time. As consumers we need sometimes to learn to let go of a bit more money than we otherwise could have from time to time just to keep folks like Jessops in the business.

You should just tell him not to be such a stingy git, and then say take it back to the shop.

[740i]

A few years back there was a small chain of camera shops called Techno, I can recall them in Euston, Olympia and Ealing. Jessops bought out Techno to my knowledge which really gutted me. The staff at Techno were highly trained and enthusiastic about photography and extremely helpful. I went into the Ealing branch just when Jessops had taken it over with the intention of buying a digicam, the service was appaling, the staff were'nt interested and had less knowledge than me on the product in question (and I'm no expert).
Upshot, walked away still with a bundle of cash but no cam. I wrote to the CEO of Jessops, extremely critical in every way about the poor level of service. To my pleasant surprise I received a lengthy reply apologising and thanking me for bringing this matter to his attention and better still a substantial discount should I still wish to buy a cam from them which I duly did.

So yes, take it back and stand your ground, if not satisfied, take the same route as I did, be interesting to see the outcome.

[nighthawk]

Thanks for the replies guys

I tried calling the 0845 number printed on the till receipt in the hope of talking to someone before I made a special journey down there, Unfortunatley that number is as much use as a chocolate teapot as it offers 4 choices and no matter which option you select your given the same 4 choices again.

So, off I went into town armed with the lens, receipt and a copy of digital photo magazine and announced to the assistant manager at the branch that I suspected i'd been overcharged by £37.

He looked stunned and asked for details, so after 5 minutes of telling me that the advertised price was only valid if I bought a 350d or 20d with it, and then that If I'd have bought one of those bodies I'd get the difference back from canon,
Nice try but the maths didn't add up

So then he stated that the advert was minus VAT... to which I said the small print on the advert says includes VAT and also that even with the tax added it didn't add up to what I'd paid.

He looked long and hard at the advert which was published 7 days before I bought the lens, so I mentioned to him that warehouse express were also priced at 282.

At that his tone changed and he smiled at me and said Ok i'll refund and resell at that price, so all is well now and i'm 37 quid better off .

I'm off to the RAF museum at hendon tomorrow, so i'll be hoping to put this glass to good use

[monkeyhanger]

-DeaDLocK- said:

But seriously, I know every penny counts and all that, but Jessops as a friendly retail front cannot afford to charge web prices all the time.

If they ofer a price-matching service, then we as consumers are more than entitled to take advantage of it.