PhotoBox print problem

[VxDuncan]

Hi everyone!
Just got my first print back from photobox and it's a shocker. Basically all the highlights in the image are massively blown out with a blocky pattern (2-3mm wide pixels). The rest of the image (med, darker images) are perfect. It looks like the printer ran out of RAM or compressed it or something.

Print is Matt 20x30" from a 10.2mp image (slightly cropped on one edge), resized to correct size in PS (so no resize needed at printer). IIRC it's ca. 135ish dpi @ 20x30". I proofed it using the icc profile for the large format printer you can download from the help area of the website. Looks fine on screen.

Has anyone had anything similar? I don't think it's a colour balance issue - it looks like it would if you took the highlight areas, reduced their resolution and jpeg'd them so hard they became blocky. I'll post some images like when I get home. As I said the other 80% of the image is perfect with spot on colours etc!

[CarMac]

The good thing about PhotoBox is that they are really good at sorting out problems. Give them a call or send them an email. I'm sure they'll send you another FOC.

[Colin RedGriff]

send them an email explaining the problem.

I had a problem where I'd ordered some prints and they printed them on the wrong paper (matt instead of gloss) - they reprinted tham and sent them to me the next day. No questions asked, excellent service and one of the reasons I keep going back to them.

[VxDuncan]

Thanks all. Have sent an email with details and a attached the image below. (this is a quick photo of a section of the print taken using a cheap compact. There's some really weird artifacts on going. Looks almost solarized!



proper image here:
http://www.pbase.com/duncan_c/image/82881452 

Edited by VxDuncan on Thursday 16th August 22:44

[beano500]

VxDuncan said:

Looks almost solarized!

BVgger - if you wanted that look you couldn't get it!!!

[davidd]

I've had hundreds of pictures from photobox and I've had a couple of times where the photos have been mangled as a result of bad packaging. all it takes is a polite email back to them and you get the prints the next day..

Very good customer service.

D