Fuji customer service
Discussion
My 10 month old Fuji digicam developed a fault whereby the autofocus wasn't able to lock onto anything. It would go through the motions but then come up with an !AF warning, sometimes accompanied by an !AE warning depending on mode. Everything seemed to work fine, it'd even take pictures but they were usually blurred. No, I hadn't left it in Macro...
So I popped across to Fuji's UK website and the relavant page had me complete a form to include with the camera, complete with tracking number so I could follow its progress through their system.
I posted it yesterday; at 0930 this morning I got an email:
"Dear Mr Wedg1e (not my real name, that would be silly
), your camera has been passed to our repair department. We expect to be able to despatch it by 25th March".
Great, I thought, that'll do me.
At 1550, another email:
"Dear Wedg1e, your camera has been returned to you".
Now I'm a service techie and I know some things are easily fixed but even I'm impressed! If it lands back here tomorrow I'm going to submit the affair to Guinness Records
I never even got to use the tracking number!
So I popped across to Fuji's UK website and the relavant page had me complete a form to include with the camera, complete with tracking number so I could follow its progress through their system.
I posted it yesterday; at 0930 this morning I got an email:
"Dear Mr Wedg1e (not my real name, that would be silly
), your camera has been passed to our repair department. We expect to be able to despatch it by 25th March".Great, I thought, that'll do me.
At 1550, another email:
"Dear Wedg1e, your camera has been returned to you".
Now I'm a service techie and I know some things are easily fixed but even I'm impressed! If it lands back here tomorrow I'm going to submit the affair to Guinness Records
I never even got to use the tracking number!Wedg1e said:
I posted it yesterday; at 0930 this morning I got an email:
"Dear Mr Wedg1e (not my real name, that would be silly), your camera has been passed to our repair department. We expect to be able to despatch it by 25th March".
Great, I thought, that'll do me.
At 1550, another email:
"Dear Wedg1e, your camera has been returned to you".
Doesn't actually mean it's been fixed though, just returned! "Dear Mr Wedg1e (not my real name, that would be silly
), your camera has been passed to our repair department. We expect to be able to despatch it by 25th March".Great, I thought, that'll do me.
At 1550, another email:
"Dear Wedg1e, your camera has been returned to you".
oobster said:
Doesn't actually mean it's been fixed though, just returned!
Doh! 
Never thought of that. I forgot that I'd given them my office address, with luck it'll appear tomorrow.Did a repair job at work many years ago after which, despite contacting the client several times to come and collect their gear, the equipment sat on a shelf awaiting payment. Eventually we sent them an ultimatum: pay up or we sell it. Still no response, so we sold it
FOUR YEARS later someone rang up from said client: You have a piece of our kit, can we have it back?
Er, no.
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