New Porsche experience
New Porsche experience
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frankenstein62

Original Poster:

84 posts

204 months

Monday 23rd July 2012
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Picked up my new car on Thursday night Carrera 4 GTS, had good fun in it lovely car. Got up early on Sunday morning to go on a run. Met other cars including Mclaren and Lamborghini. Had fun on motorway. To cut a long story short, lost transmission was only doing 40, car stuck in 6th. Managed to hobble to Amari cars , car died. Not impressed rang Porsche recovery, was informed my vehicle did not exist, the registration was assigned to a Cayenne diesel. Told to take my car to nearest porsche dealer and to get bus home. Told them it was sunday, reply was sunday services. Not helpful at all. An ac truck turned up, to take car asked how I was getting back told him with him, was news to him.

Not bad 3 day old Carrera 4 GTS 300 miles on the clock in total and the hydraulics for the transmission are gone. Porsche informed me they would check for driver error.

Not the good experience that Porsche make it out to be.


TheTurbonator

2,792 posts

174 months

Monday 23rd July 2012
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Wow, what a terrible way to treat a new customer. How far away from home were you?

frankenstein62

Original Poster:

84 posts

204 months

Monday 23rd July 2012
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Not far only the other side of the country

hesnotthemessiah

2,121 posts

227 months

Monday 23rd July 2012
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Sorry man, that's a sh*tty story, even worse I guess when you're led to believe that the service you will receive in case of any emergencies will be at least adequate. Hope it all gets sorted to your satisfaction.

Great car too!

MitchT

17,089 posts

232 months

Monday 23rd July 2012
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Brand new Porsche and that's how you're treated! yikes

Viperzs

979 posts

190 months

Tuesday 24th July 2012
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I hope you tell them where they can stick their crappy Porsche!

All that jazz

7,632 posts

169 months

Tuesday 24th July 2012
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frankenstein62 said:
Picked up my new car on Thursday night Carrera 4 GTS, had good fun in it lovely car. Got up early on Sunday morning to go on a run. Met other cars including Mclaren and Lamborghini. Had fun on motorway. To cut a long story short, lost transmission was only doing 40, car stuck in 6th. Managed to hobble to Amari cars , car died. Not impressed rang Porsche recovery, was informed my vehicle did not exist, the registration was assigned to a Cayenne diesel. Told to take my car to nearest porsche dealer and to get bus home. Told them it was sunday, reply was sunday services. Not helpful at all. An ac truck turned up, to take car asked how I was getting back told him with him, was news to him.

Not bad 3 day old Carrera 4 GTS 300 miles on the clock in total and the hydraulics for the transmission are gone. Porsche informed me they would check for driver error.

Not the good experience that Porsche make it out to be.

Porsche seem to make a habit of putting the wrong reg plates on their new cars. Bloke down the road from me was telling me a few months back how he got caught up in some police crackdown on illegal cars when they stopped him and tried to do him for running on false plates! Dunno what model Porsche it was but he'd only had it 5 months but the long and short of it was that the plate he had on it since delivery actually belonged to a bright green Ford Focus and beared very little resemblance (other than the year and first letter) to the reg it should've actually been wearing according to the V5!

frogfoot

374 posts

205 months

Tuesday 24th July 2012
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They told you they would check for driver error ! They need to try fixing the f***** first

Thats shocking mate

Cooper Green

206 posts

194 months

Tuesday 24th July 2012
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Hang On, Lets see the story from both sides. Brand new car, second day of ownership and your boasting of having fun with lambos and Mclarens on the motorway, and are then appalled that Porsche want to check for driver error !!. For driver error also read Not following running in procedure, or having any degree of mechanical sympathy for bedding in a new high performance engine. I may be way off the mark here, and shot down in flames, but if i fit new brakes to any of my cars i bed them in carefully, if i fit new tyres i allow them to scrub off before fully trusting them, if i owned a plane with new wings fitted etc etc.

Perhaps i have missunderstood the ops post, but from what i have read, and aside from the obvious poor treatment by Porsche GB, then is it not a case of stuff happens.

burriana

16,556 posts

277 months

Tuesday 24th July 2012
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Do you want this moving over to the Porsche forum? You might get some related support/feedback?

Sorry to hear and hope it gets sorted.

al

burriana

16,556 posts

277 months

Tuesday 24th July 2012
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Seems it has already been duplicated in the porsche forum here
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