Vodafone Complaint Advice
Discussion
Hi guys, firstly ill explain my gripe then see if you think its worth complaining.
As some of you know I was involved in car crash on weds last week.
Thursday
I called Vodafone explained what happened and that I needed a replacement phone through my insurance. I was told I don't have insurance and after half an hour of being on hold and arguing they said they can see I have been paying it and will sort it out on my account and transferred me through to the insurance dept, who then messed me about and transferred me back to customer services. Then after explaining I was told ill receive a sim card and phone separately on Friday.
Friday
I receive sim card but no phone! Told to call back after 6.30pm as the phone could arrive anytime until then.
Still no phone after 6.30 call again who tell me warehouse is closed so cant do anything call again in morning.
Sat morning
call up told no phone has been ordered after bouncing between departments and spending a long time on hold, so they order one for me which will come on Tuesday (fair enough bank hols and all that).
Today! (Proper ****ed off now)
call up to double check ill receive phone, guess what! No order put through, get put on hold and line goes crackly and they hang up, call again, explain put on hold 20mins later they cut me off. Call again get through tell the guy I'm ****ed off at been cut off he's nice enough and goes through explains he needs to transfer me to insurance as no phone had been ordered. They then tell me they can’t have ever put order through as phone is discontinued so impossible to deliver!!!
She takes me through insurance claim after I had to explain to her I do have insurance and have been paying it! Who then asks where the phone now is I tell her with the car which the police have. The phone was snapped in half so I left it in the car. she puts me on hold to speak to her supervisor, comes back saying sorry but as the phone is with the police the phone is uninsured and reads a T&C to me. So they won’t replace the phone until it’s released by the police (the officer investigating is on hol till Thurs). Now I’m not ****ed off about the insurance not sorting it out but ****ed off big that I’ve spent 2 days waiting for a ****ing phone that’s not coming! Why was I told that I would get it if it’s impossible!
Now is it worth me complaining? And how should I do it? As I’m proper ****ed off with wasting my time because of pricks in call centers.
and would someone give me some help in how to complain as if i call them im likely to go mental.
As some of you know I was involved in car crash on weds last week.
Thursday
I called Vodafone explained what happened and that I needed a replacement phone through my insurance. I was told I don't have insurance and after half an hour of being on hold and arguing they said they can see I have been paying it and will sort it out on my account and transferred me through to the insurance dept, who then messed me about and transferred me back to customer services. Then after explaining I was told ill receive a sim card and phone separately on Friday.
Friday
I receive sim card but no phone! Told to call back after 6.30pm as the phone could arrive anytime until then.
Still no phone after 6.30 call again who tell me warehouse is closed so cant do anything call again in morning.
Sat morning
call up told no phone has been ordered after bouncing between departments and spending a long time on hold, so they order one for me which will come on Tuesday (fair enough bank hols and all that).
Today! (Proper ****ed off now)
call up to double check ill receive phone, guess what! No order put through, get put on hold and line goes crackly and they hang up, call again, explain put on hold 20mins later they cut me off. Call again get through tell the guy I'm ****ed off at been cut off he's nice enough and goes through explains he needs to transfer me to insurance as no phone had been ordered. They then tell me they can’t have ever put order through as phone is discontinued so impossible to deliver!!!
She takes me through insurance claim after I had to explain to her I do have insurance and have been paying it! Who then asks where the phone now is I tell her with the car which the police have. The phone was snapped in half so I left it in the car. she puts me on hold to speak to her supervisor, comes back saying sorry but as the phone is with the police the phone is uninsured and reads a T&C to me. So they won’t replace the phone until it’s released by the police (the officer investigating is on hol till Thurs). Now I’m not ****ed off about the insurance not sorting it out but ****ed off big that I’ve spent 2 days waiting for a ****ing phone that’s not coming! Why was I told that I would get it if it’s impossible!
Now is it worth me complaining? And how should I do it? As I’m proper ****ed off with wasting my time because of pricks in call centers.
and would someone give me some help in how to complain as if i call them im likely to go mental.
Good luck with Vodafone mate - their customer service reputation is terrible. Personally, i'd go solve in the local branch as face to face always seems to get the best results.
In the usual PH vein though, you could try a simple equation.
+
=
It can even pay out big time....
In the usual PH vein though, you could try a simple equation.
+
=
It can even pay out big time....
I can see my contract with TaklTalk going similar ways, their add said "Sign up by midnight 1st May, get 3 months free phone and broadband", I signed up on 28th April, now unless I am in a time warp, thats 3 days before the deal ended.
YES I GOT CHARGED.
When I queried it, they said "I have looked into your account and I am unable to see any notes that you should receive this discount"..................
Fortunately I saved the email from them about the deal, and signing up.
The battle begins.
YES I GOT CHARGED.
When I queried it, they said "I have looked into your account and I am unable to see any notes that you should receive this discount"..................
Fortunately I saved the email from them about the deal, and signing up.
The battle begins.
nonuts said:
You're bored aren't you Neil? 
Moi?!? Bored after a ridiculously fun bank holiday weekend?!? It's more like a come down. Just booked Friday off so that I can re-run the fun.
Someone mentioned TalkTalk, I break out in hives at the mention of them. DANGER WILL ROBINSON, DANGER.
Use the online forum - they will then get back to you instead of you chasing them. Its not immediate but I find it less effort.
http://forum.vodafone.co.uk/
http://forum.vodafone.co.uk/
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