dual mass flywheel failure - chance of goodwill from ford?

[shouldbworking]

Friend has just had DMF failure diagnosed on his 2004 mondeo tdci - ate 3 starter motors before the dealer figured it out. Googling seems to suggest this is a common and well publicised problem, has anyone heard of ford paying out for the repairs or at least providing a goodwill gesture?

[Jon GT2]

If he is the original owner has service history and not a very high mileage he stands a good chance.

[kmd]

Oddly enough my Dad heard a rumour about the DM flywheel failure at about 70k on Mondeos and asked me to look into it for him. Have you found that this is common on later models?

[andy_quantum]

Have a look on the forums at fordmondeo.org - load of info there

[shouldbworking]

To return with an update..

Ford asked the dealer to inspect the parts. The dealer verdict came back as a manufacturing fault, not wear and tear. Ford ignored the dealers assessment, declared it wear and tear and refused to provide any contribution to the repairs, which came to just shy of a grand.

This is indeed a common fault, galaxy, focus and mondeo tdci models have all been subject to the same problem, but ford only took action on some of the galaxys because in that application it could fail dangerously, so had to be performed as a recall.

In all the other cases ive found ford have blindly ignored the truth and declared it wear and tear.

[Apex clipper]

Return to the dealership and ask for the contact number for Ford customer care..then write a strong worded letter..


Dog with bone and all that.

[neiljohnson]

I had some hassle from Ford customer services messing me around over a warranty claim took a single letter from a soliciters after 5 months of arguements.

Hope this helps as was well worth £50 to get £500 back.

Good luck Neil

[Setch993]

Hi
My dealings with Ford Customer Care are listed under the folowing thread:
http://www.pistonheads.co.uk/gassing/topic.asp?h=0...

Good luck

[Conian]

Has there ever been a dual mass flywheel that works?
Porsche had bad times with them too.

[dickkark]

many manufacturers have problems with them ,
We fit them to skoda`,v.w`s ,fords ,audi`s etc.

there are conversions kits on the market for v.w audi skoda and ford transit at the moment,with more in the pipeline.
they come with a solid flywheel and sprung center plate/conventional cutch and new concentric bearing/slave unit.
have had no complaints from these kits so far.
I think I`ve heard of somebody selling these on E-bay.

In the case of the three replacement starters:
When the dual mass fly wheel starts to fail it releases graphite powder into the bellhousing,this obviously finds its way into the starter which causes it to fail.
As this is common knowledge in the motor trade then person who fitted the first replacement starter knew that it would fail again as you simply can`t miss it once the starter is removed,
replacing the starter was merely buying time as the only way to cure this is to fit a new replacement flywheel,(which haven`t been modded to cure this,intrestingly all these flywheels are made by one company)
which of course will require a new clutch aswell
hope this helps.

[neiljohnson]

They do a conversion for the Focus ST170 and the 1400 tdci engines not sure about other fords yet though.

[andy_quantum]

Did this one go any further? I had a DMF failure on mine, after repeated attempts to get Ford to actually say something, I basically got back OFF, it's wear and tear

And I suppose the new injectors I had to have done are also W&T too...?

They also refute the Honest John reference to Voluntary Recall. http://www.honestjohn.co.uk/carbycar/index.htm?md=...