tvrgear
Author
Discussion

trooper1212

Original Poster:

9,457 posts

281 months

Saturday 17th July 2004
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Is it just me of has www.tvrgear.com gone kaput? I need to order a new door button for my Cerb.

chris watton

22,547 posts

289 months

Saturday 17th July 2004
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They may (hopefully) just be updating the site, as it was left a tad 'wanting' in the ordering dept.
Hope it hasn't gone kaput, as I was going to order some windscreen rubber trim for my Tam!!

gbbird

5,197 posts

273 months

Sunday 18th July 2004
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Well i ordered a Cerbera baseball cap a few months ago and have yet to receive it. I got a confirmation e mail, but thats it.

jamesuk28

2,176 posts

282 months

Sunday 18th July 2004
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I started a topic on a similair subject a few weeks back "TVR gear sort it out"


The MD promised to revamp the site and the service. So thats what is happening, or failing that they have just decided to put it out of its misery, either way a result.

JoolzB

3,549 posts

278 months

Sunday 18th July 2004
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Have used them twice very recently, both times they've managed to send incorrect parts. Personally I'd give them a call rather than rely on the web.

chris watton

22,547 posts

289 months

Sunday 18th July 2004
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I think if someone put together a website of all the TVR items, like on TVRGear, but, with pictures (would be a great help!), proper delivery times and comfirmation of orders via email, maybe even an account, so orders can be tracked!, I think that website would make the people behind it a mint, as there is a severe lack of official TVR parts you can browse at, except after market stuff like Leven, but, if you have a Tamora, your stuffed anyway, as nothing is there for the little Tam lol

Oh yes, I just remembered, I ordered a booster cushion from them a few months back, and still nothing!!!

>> Edited by chris watton on Sunday 18th July 12:52

jamesuk28

2,176 posts

282 months

Sunday 18th July 2004
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Well looks like I have been very lucky, by the sound of it. Usually have to wait 2 - 3 weeks for parts (despite opting for next day delivery and paying up front) Demon tweeks is a cracking site, giving full product description with photos and delivery next day every time.

If TVR gear could run a similair ship you are right they would make a killing. What actually happens is they carry very low stock, then order items as and when they are called for, hence the appaling service.

TMS TVR should just run the car dealers from their current site at Melton Mowbray and then rent an industrial unit purely for TVR GEAR, carrying a good stock and putting someone in charge of both the web site and deliveries.

I for one would buy huge amounts from them if I knew I was getting my items quickly, as it happens I only use them when Iam desperate. Its such a waste of a good business oppurtunity, and reflects badly on their suppliers like Leven Technology

chris watton

22,547 posts

289 months

Sunday 18th July 2004
quotequote all
jamesuk28 said:
Well looks like I have been very lucky, by the sound of it. Usually have to wait 2 - 3 weeks for parts (despite opting for next day delivery and paying up front) Demon tweeks is a cracking site, giving full product description with photos and delivery next day every time.

If TVR gear could run a similair ship you are right they would make a killing. What actually happens is they carry very low stock, then order items as and when they are called for, hence the appaling service.

TMS TVR should just run the car dealers from their current site at Melton Mowbray and then rent an industrial unit purely for TVR GEAR, carrying a good stock and putting someone in charge of both the web site and deliveries.

I for one would buy huge amounts from them if I knew I was getting my items quickly, as it happens I only use them when Iam desperate. Its such a waste of a good business oppurtunity, and reflects badly on their suppliers like Leven Technology


Couldn't agree more, James

(PS, nice choice for you current cars, btw )

NTEL

5,051 posts

269 months

Sunday 18th July 2004
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JoolzB said:
Have used them twice very recently, both times they've managed to send incorrect parts. Personally I'd give them a call rather than rely on the web.

OH

jamesuk28

2,176 posts

282 months

Sunday 18th July 2004
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Chris Watton said "Nice choice of cars"

Thats very flattering considering I drive an ancient bottom of the range Chim, and you have a new silver Tam. Bastard!

chris watton

22,547 posts

289 months

Sunday 18th July 2004
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jamesuk28 said:
Chris Watton said "Nice choice of cars"

Thats very flattering considering I drive an ancient bottom of the range Chim, and you have a new silver Tam. Bastard!


Was serious!!, still miss our Chim , and would love a Lotus (or VX220T), but we have 3 kids between us!!! lol

jamesuk28

2,176 posts

282 months

Monday 19th July 2004
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The lotus is driven by the girlfriend, Its fun and handles well but is so gutless over 60 mph. Its not much car for the money and to be fair iam very disapointed in it, init! That said i suppose it is a girly car so suits her ok. Its power to weight ratio is great until a fat b@stard like me drives it, come to think of it thats probably why its so gutless over 60.

Drive my brother around in it, init. Its quite funny to see two 16 stone fatties shoe horned into noddy's go cart.

>> Edited by jamesuk28 on Monday 19th July 10:26

the dodger

2,376 posts

292 months

Monday 19th July 2004
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Always best to call them. Not had much success using web to order things but had good service using the phone! Not to say they always send the correct part first time though! (but always apologetic, courteous and send replacements asap).

trooper1212

Original Poster:

9,457 posts

281 months

Monday 19th July 2004
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the dodger said:
Always best to call them. Not had much success using web to order things but had good service using the phone! Not to say they always send the correct part first time though! (but always apologetic, courteous and send replacements asap).



ok, I'll just go to their website to get their number

anjago

108 posts

303 months

Monday 19th July 2004
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the dodger said:
Always best to call them. Not had much success using web to order things but had good service using the phone! Not to say they always send the correct part first time though! (but always apologetic, courteous and send replacements asap).



They didn't bother to reply to my phone call even though I was promised by the receptionist.