my Insurance charged me 30 to renew lol
Discussion
well here it go's the people who did this are not fare from you? Ie look about.. I got a quote for £295 for my Chim full comp its a 4ltr 1995 14800 miles on the clock by e-mail and I phoned them up saying no in going to look around and I got a cheeper quote £271 and told my Ins compay and thay said we can beet that here we go £265 so I toke that offer.
and then she said woops sorry we have toke already the £295 its ok we will refund the difrance £30 and I thought that would be that.
I did ask can thay send a letter saying about the £265 quote that had given me she said yes.
have I got it no thay keep sending me my copy of my insurance doc's of the car.
and a e-mail saying thay have keped the 30 for administration free.
well done AF what you think chaps?
p.s I cant spell..
Tony
and then she said woops sorry we have toke already the £295 its ok we will refund the difrance £30 and I thought that would be that.
I did ask can thay send a letter saying about the £265 quote that had given me she said yes.
have I got it no thay keep sending me my copy of my insurance doc's of the car.
and a e-mail saying thay have keped the 30 for administration free.
well done AF what you think chaps?
p.s I cant spell..
Tony
phazed said:
phillpot said:
Your knot rong their 
Now I have to wipe coffee off my desk...........
Hello troops well rang them today told the nice lady can I chat to some one about how I have been treated and going to not let this rest
she had a good look into it and said please send us a copy of any e-mails they may have sent to me saying
about the £30 charge that and they will look into it and when I told her the tale about me and im not happy about it and the up set.
she said no your should of not been treated like that I can under stand and way she said ok we have sent a letter for what you have asked and ya refund of 30 is in your back.
so girls and boys end of Dramas and rant over.
will I be with them next year? only if they give me a good Quote lol here we go again... all smiles.
she had a good look into it and said please send us a copy of any e-mails they may have sent to me saying
about the £30 charge that and they will look into it and when I told her the tale about me and im not happy about it and the up set.
she said no your should of not been treated like that I can under stand and way she said ok we have sent a letter for what you have asked and ya refund of 30 is in your back.
so girls and boys end of Dramas and rant over.
will I be with them next year? only if they give me a good Quote lol here we go again... all smiles.
Despite them being the main sponsor/advertiser with PH i have had nothing but problems with AF.
ranging from not actually getting the price quoted due to "additional fees", to having to send them pictures of the odometer to confirm mileage usage. despite providing full mot history complete with mileage count.
I attempted to insure my Landrover (cheap winter run around) with them last year and have never had a worse experience with any company.
The back ground is that i first insured the car for £2000 (with another insurer) as it had been left to me as inheritance and i had no idea what the value was. When the next year's insurance came around, AF's own website valued the car at £3000, so i took the insurance at that price.
They accused me of attempting to scam them and insisted on devaluing the car again and charging me an extra admin fee to do so.
They refused to provide a full refund despite my cancelation being within the 14 day cool off period and charged me another administration fee for cancelling early to add insult to injury.
Needless to say, i won't be using them again
ranging from not actually getting the price quoted due to "additional fees", to having to send them pictures of the odometer to confirm mileage usage. despite providing full mot history complete with mileage count.
I attempted to insure my Landrover (cheap winter run around) with them last year and have never had a worse experience with any company.
The back ground is that i first insured the car for £2000 (with another insurer) as it had been left to me as inheritance and i had no idea what the value was. When the next year's insurance came around, AF's own website valued the car at £3000, so i took the insurance at that price.
They accused me of attempting to scam them and insisted on devaluing the car again and charging me an extra admin fee to do so.
They refused to provide a full refund despite my cancelation being within the 14 day cool off period and charged me another administration fee for cancelling early to add insult to injury.
Needless to say, i won't be using them again
phoenixz said:
Despite them being the main sponsor/advertiser with PH i have had nothing but problems with AF.
ranging from not actually getting the price quoted due to "additional fees", to having to send them pictures of the odometer to confirm mileage usage. despite providing full mot history complete with mileage count.
I attempted to insure my Landrover (cheap winter run around) with them last year and have never had a worse experience with any company.
The back ground is that i first insured the car for £2000 (with another insurer) as it had been left to me as inheritance and i had no idea what the value was. When the next year's insurance came around, AF's own website valued the car at £3000, so i took the insurance at that price.
They accused me of attempting to scam them and insisted on devaluing the car again and charging me an extra admin fee to do so.
They refused to provide a full refund despite my cancelation being within the 14 day cool off period and charged me another administration fee for cancelling early to add insult to injury.
Needless to say, i won't be using them again
If you use the formal complaints procedure you will get you money back and an apology. These shysters rely upon the insured not being bothered enough to make a claim. Up to you. If you put the effort in you will be rewarded. ranging from not actually getting the price quoted due to "additional fees", to having to send them pictures of the odometer to confirm mileage usage. despite providing full mot history complete with mileage count.
I attempted to insure my Landrover (cheap winter run around) with them last year and have never had a worse experience with any company.
The back ground is that i first insured the car for £2000 (with another insurer) as it had been left to me as inheritance and i had no idea what the value was. When the next year's insurance came around, AF's own website valued the car at £3000, so i took the insurance at that price.
They accused me of attempting to scam them and insisted on devaluing the car again and charging me an extra admin fee to do so.
They refused to provide a full refund despite my cancelation being within the 14 day cool off period and charged me another administration fee for cancelling early to add insult to injury.
Needless to say, i won't be using them again
donski58 said:
I have never heard a good word said about this lot...
Don
Let me change that for you - and the thread Don
I've got both of mine insured with them and have done for the last 3 years, before that was a serial cover changerist. They consistently beat all the other 'specialists' and offer comparable if not better cover. Always polite and friendly.
Also have home and contents with them, and daughter has a gadget policy with them. Never had a claim, but then suspect they all wriggle a little bit.
There you go, bit of balance
Mark. said:
Let me change that for you - and the thread
I've got both of mine insured with them and have done for the last 3 years, before that was a serial cover changerist. They consistently beat all the other 'specialists' and offer comparable if not better cover. Always polite and friendly.
Also have home and contents with them, and daughter has a gadget policy with them. Never had a claim, but then suspect they all wriggle a little bit.
There you go, bit of balance
It's not really weighing up against the problems that many others have had. You've not had anything to dispute with them and your arguement is simply that they "consistently beat" other providers.I've got both of mine insured with them and have done for the last 3 years, before that was a serial cover changerist. They consistently beat all the other 'specialists' and offer comparable if not better cover. Always polite and friendly.
Also have home and contents with them, and daughter has a gadget policy with them. Never had a claim, but then suspect they all wriggle a little bit.
There you go, bit of balance
Well, of course they do. They are a huge insurance provider that can lower their prices due to the sheer bulk of customers.
We have all tried them for exactly that reason: they are cheap and a big provider.
"Always polite and friendly". Again, of course they are going to be. All you are doing is handing them money and all they have to do is smile and say thank you.
I know i wouldn't be impolite if someone were handing me money.
The arguement here is that their service (for such a big company) is appalling. The mistake was thinking that AF would be different from all the other providers, especially as they claim to be a large "specialist" provider.
The expectation was for the more tailored service that a smaller specialist provides, but with the lower prices of a mainstream supplier.
Balance would be feedback from a customer who has made a claim or had a problem that AF have sorted out in a timely and helpful manner. Preferably without charging through the nose at the same time
had my subaru insured with them, when i replaced it and had not sold the old car i was advised to
take out a new policy on the new car and when i sold the old one i could transfer my no claims
to the new policy and get a refund.
i sold the old car within a month and was then told i could not have a refund relating to the new policy
as it had started?
(should have got about £350 back)but i could use my no claims next year
i did but with another insurer
take out a new policy on the new car and when i sold the old one i could transfer my no claims
to the new policy and get a refund.
i sold the old car within a month and was then told i could not have a refund relating to the new policy
as it had started?
(should have got about £350 back)but i could use my no claims next year
i did but with another insurer
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