TVR Deposit Refunds....
Discussion
Now before I start can I just say that I love TVR cars, but......
Putting down a deposit at the Motorshow 2 years ago for a new Tuscan MKII Convertible seemed like a good idea at the time. However due to a change in my circumstances I decided to cancel my order and ask for my deposit back.
Now firstly I called TVR (Blackpool) and I was told that the deposit was not refundable. LIE!
After further investigation/conversations with various people I found that the deposit was indeed refundable and so I wrote to TVR, once, twice, three, four times and more asking for my refund........I heard nothing, not a sausage, not a whisper!
In the end I put in a claim with the small claims court. They didn't even bother responding to the court summons and so the courts found in my favour. Eventually after bailiffs had been instructed a cheque arrived on the doormat for the amount plus court costs owed!
Absolute genius TVR, well done! A* Customer Service.
Putting down a deposit at the Motorshow 2 years ago for a new Tuscan MKII Convertible seemed like a good idea at the time. However due to a change in my circumstances I decided to cancel my order and ask for my deposit back.
Now firstly I called TVR (Blackpool) and I was told that the deposit was not refundable. LIE!
After further investigation/conversations with various people I found that the deposit was indeed refundable and so I wrote to TVR, once, twice, three, four times and more asking for my refund........I heard nothing, not a sausage, not a whisper!
In the end I put in a claim with the small claims court. They didn't even bother responding to the court summons and so the courts found in my favour. Eventually after bailiffs had been instructed a cheque arrived on the doormat for the amount plus court costs owed!
Absolute genius TVR, well done! A* Customer Service.
bongotvr said:How so then?Not that i'm knocking you you understand,but i thought that the deposit was a financial show of commitment to purchasing,and as such,that tvr would never have HAD to refund it.What are the consumers rights here then?
After further investigation/conversations with various people I found that the deposit was indeed refundable.......
mongoose said:I thought this was the case too - certainly I put my deposit down on the Sagaris at MPH 03 with the understanding that if I decided not to go ahead with ordering the car, I wouldn't get the money back.
After further investigation/conversations with various people I found that the deposit was indeed refundable.......
jonnyb said:I recall a big song and dance when the deposits went non-refundable, was that last year?
A deposit is refundable unless the paper work you sign states otherwise. Also a deposit is refundable no matter what you sign, if you can prove the otherside has borken the contract.
It's possible that when they weren't refundable before that, the paperwork wasn't legally correct or it simply wasn't stated, so despite the fact the money was already in their coffers, it was legally still for the depositeers.
CiderwithCerbie said:
What are you all moaning about!? NS has saved TVR, there's a new showroom in London, there's a new factory on the way, warranty and new models plus 20% increase in production....
my a***!
I'm sorry....so you think that it is perfectly acceptable for TVR to not reply to repeated letters from a TVR owner who decides they cannot go ahead with a new purchase?!
How long ago was that?
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