Discussion
With my Tuscan having now covered over 45,000 miles, it is inevitable that there will be some lows to go with the highs of TVR ownership, and the last 12 months or so have seen more lows than I’d have really liked.
Some of you may have seen a few of my posts over the last few months asking for advice about my recent second engine failure on my Tuscan, and while I tried my best to resist naming and shaming, for anyone who knows me or looked at my profile, it wouldn't have been too hard to work out that it was Castle TVR who I was unhappy with. I was disappointed with the service I felt I had received, and it's also fair to say that there was a difference of opinion over the cause of the failure.
To cut a long story short, I have spoken at length with Giles Cooper (co-owner of Castle), and things have now been resolved to our mutual satisfaction. Therefore I think it's only fair that I post an update to my previous threads to state that there was a happy ending to this after all.
These days, it's easy to think that business owners don't really care about keeping customers happy, but I was impressed by the efforts Giles put into trying to resolve this amicably and fairly, and because of this, I’m now confident that I’ll continue to be a customer of theirs in the future.
Some of you may have seen a few of my posts over the last few months asking for advice about my recent second engine failure on my Tuscan, and while I tried my best to resist naming and shaming, for anyone who knows me or looked at my profile, it wouldn't have been too hard to work out that it was Castle TVR who I was unhappy with. I was disappointed with the service I felt I had received, and it's also fair to say that there was a difference of opinion over the cause of the failure.
To cut a long story short, I have spoken at length with Giles Cooper (co-owner of Castle), and things have now been resolved to our mutual satisfaction. Therefore I think it's only fair that I post an update to my previous threads to state that there was a happy ending to this after all.
These days, it's easy to think that business owners don't really care about keeping customers happy, but I was impressed by the efforts Giles put into trying to resolve this amicably and fairly, and because of this, I’m now confident that I’ll continue to be a customer of theirs in the future.
Glad to hear that you have sorted things out with Castle..
I am a Sales Manager for a very customer orientated company and good business practice is nearly always acheived by setting customer expectation levels correctly and also a bit of compromise when needed. It is hard out there for all businesses currently and I think customer happiness is paramount (80% of my business comes from referalls)...
I am a Sales Manager for a very customer orientated company and good business practice is nearly always acheived by setting customer expectation levels correctly and also a bit of compromise when needed. It is hard out there for all businesses currently and I think customer happiness is paramount (80% of my business comes from referalls)...
Terminator said:
Gaffer said:
Next time you speak to Giles - please say hello from me..
I'm seeing him again next Tuesday, if I remember, I'll say hi on your behalf 
Gaffer said:
Now, when are you coming out to play..?
Claire
Hmmm, I never get offers like that any more! Claire
t - still owe you a ride in Candy...sorry Colin. Will defo have her out at the weekend if you are around..?
Yea, tell Giles to drop me a line...
Claire
Oi you two - get orffff my thread
yellow peril said:
Does this mean we may see you at a Mid Essex meet sometime soon then cos we haven't seen you for ages Ed....
Hopefully! I can't make November, but will see if I can come to the December one Gaffer said:
Now, when are you coming out to play..?
Maybe a little Docklands convoy up to the Mid Essex TVR meet is in order ehasler said:
Oi you two - get orffff my thread
Piss orffff yellow peril said:
Does this mean we may see you at a Mid Essex meet sometime soon then cos we haven't seen you for ages Ed....
Hopefully! I can't make November, but will see if I can come to the December one Gaffer said:
Now, when are you coming out to play..?
Maybe a little Docklands convoy up to the Mid Essex TVR meet is in order 
Sounds good to me, get Paul aka Noisy along as well...that should be fun all 3 of us going though tunnels.
Claire
yadayadayada 
Gassing Station | General TVR Stuff & Gossip | Top of Page | What's New | My Stuff