Dealer Mistakes

[jam1et]

I just had my Grif in at a dealer for two relatively simple jobs - to fit a new steering lock, and adjust the n/s door which had dropped and was starting to scrape on the kick plate.

This cost about £280 and all seemed fine until I got the car home. Now the door wont shut unless I put loads of weight on it and push it downwards as I close it (bit difficult for my pregnant wife when she's sat in the passenger seat). Also the ignition is all to pot. The fans come on when the key is turned to stage 1 and 2 on the ignition switch and then goes off on stage 3. The fan light and manual override switch no longer work. If you turn the key to stage 3 but dont start the engine, when u turn it off it doenst work, all the warning lights and electrics stay on, even after removing the key. You have to start the engine and then turn it off for it to work. I didnt have the tools to disconnect the battery last night or mess about with the ignition so this morning I have a flat battery.

Basically my question is, should the dealer in question be putting this right for free as I've already paid once. What about my petrol money to get down there? I'll have to take two cars if there's no courtesy car.

>>> Edited by jam1et on Tuesday 20th January 09:39

[PetrolTed]

Yes of course they should fix it. Doubt they'll cover your petrol money, but you might suggest some other goodwill gesture would be in order.

Call 'em and see what they've got to say about it.

[pstruck]

Sorry to hear you're having problems jam1et.

I guess you are using the usual dealer? From my experience of them so far, as well as the countless things I've read and been told about them I'm sure this is just a genuine mistake that they will willingly rectify.

These guys have a very good reputation and I'm sure they like to keep it that way.

[jam1et]

Yep, just spoke to them and explained problems. "Ah thats no good is it sir, no problem, just drop it in asap and we'll sort it for you."

[p7ulg]

jam1et said:

Yep, just spoke to them and explained problems. "Ah thats no good is it sir, no problem, just drop it in asap and we'll sort it for you."

In fairness to them would it not have been better if you had spoke to them first.

[jam1et]

Of course, I was planning to speak to them and politely explain the problems. I dont think I was in anyway being unfair to the dealer - I just wanted to check what the situation was first. Plus I didnt mention who it was.

Perhaps I didnt make it clear but the car was fine when I picked it up, the door closed and the ignition worked properly, it was only the next day after the drive home that the problems surfaced. You see, I've always done the work myself on previous cars. Before owning my Griff the one garage I've used (not TVR) tried to charge me for rectifying their own mistakes. Along the lines of "Well sir, it was fine when you picked it up so there isnt much we can do. We can fix it but it will be chargeable...".

I'm not dissing the dealer, I've been very happy with their work in the past and I'm more than happy with their reponse to these problems.

>> Edited by jam1et on Tuesday 20th January 10:41

[PetrolTed]

'nuff said then. All's well that ends well