Anyone else having black circles issues?
Discussion
Not making excuses for them (exactly the opposite in fact) but Blackcircles' business model has changed entirely since they were taken over.
Their main interest is leasing tyre-fitting equipment to their list of approved fitters. The supply of the tyre is secondary business and relies on a load of intermediaries who will priorities other customers over them if there is a stock shortage or other supply difficulties as often they are in direct competition with Blackcircles' owner.
Their main interest is leasing tyre-fitting equipment to their list of approved fitters. The supply of the tyre is secondary business and relies on a load of intermediaries who will priorities other customers over them if there is a stock shortage or other supply difficulties as often they are in direct competition with Blackcircles' owner.
Last year I searched on their website. My size and brand were shown. I called to verify, and they were in stock. I ordered specifying a local fitter. Fitter declined, even though they were advertised as fitter on BC website. Second fitter specified. Confirmed twice by BC as a fitting in two days. Then BC emails to say the tyres I originally ordered some 4 days previous were not actually in the country, and would take up to 10 days to arrive.
Complete shambles of a company.
Complete shambles of a company.
Shambles is the right word for them.
First time I've tried them and was very disappointed. All was good with the website and ordering process. I ordered 4 Michelin Pilot Sport 4's to be fitted locally to me on Saturday. Chose a convenient time and paid for them in full.
I then received an email saying the fitting center was fully booked and cannot do them till next week even though slots were still showing as available. I need them on Saturday so asked for an alternative local fitter to do the job but was told that nothing was available till at least Tuesday. Can only assume the tyres were not in stock so they use this tactic to buy some more time. In the meantime I tried to ring customer services but gave up after 40mins on hold.
Got through a few hours later and cancelled. To be fair, the call handler didn't try to talk me out of it and refunded me straight away.
Not a particularly positive experience and doubt if I will trouble them again.
First time I've tried them and was very disappointed. All was good with the website and ordering process. I ordered 4 Michelin Pilot Sport 4's to be fitted locally to me on Saturday. Chose a convenient time and paid for them in full.
I then received an email saying the fitting center was fully booked and cannot do them till next week even though slots were still showing as available. I need them on Saturday so asked for an alternative local fitter to do the job but was told that nothing was available till at least Tuesday. Can only assume the tyres were not in stock so they use this tactic to buy some more time. In the meantime I tried to ring customer services but gave up after 40mins on hold.
Got through a few hours later and cancelled. To be fair, the call handler didn't try to talk me out of it and refunded me straight away.
Not a particularly positive experience and doubt if I will trouble them again.
V8 FOU said:
Try MyTyres. I use the trade arm and their service is great.
Have used Black whatsit and found them lacking.............
True, I bought twice from Mytyres and they were delivered very quickly and at a good price. Fitting is the issue , in that a lot of local tyre shops will charge extra for tyres not bought though them. Typically around £15 a tyre for fitting , valve and balance. I wanted an all in price and appointment that suited me on a Saturday. Learnt my lesson now .Have used Black whatsit and found them lacking.............
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