That dreaded dealer sentence - "we've cleaned it for you"
Discussion
Just had our nice VW California serviced and they uttered those dreaded words.
I went out to check it and it appears they used a Brillo pad - the van is COVERED in light scratches and swirls. Two years of two bucket washing, polishing and general care undone in about ten minutes.
They have promised to sort it but I fear it'll need a lot of work - a full machine polish at the very least.
DAMMIT!!!!
I went out to check it and it appears they used a Brillo pad - the van is COVERED in light scratches and swirls. Two years of two bucket washing, polishing and general care undone in about ten minutes.
They have promised to sort it but I fear it'll need a lot of work - a full machine polish at the very least.
DAMMIT!!!!
It was only a quick service - I didn't think they'd "clean" it!
On a possible positive note, if they DO sort it properly, it might sort out a couple of light scratches (mostly from Cornish hedges). But I'm not holding up much hope.
Oh and it needs two new rear tyres - £180 each. An expensive day...
On a possible positive note, if they DO sort it properly, it might sort out a couple of light scratches (mostly from Cornish hedges). But I'm not holding up much hope.
Oh and it needs two new rear tyres - £180 each. An expensive day...
I caught them trying to cut corners; I contacted their bodyshop direct and found out it was just booked in for a quick polish of the bonnet (the whole van was affected)... I got shirty, sent an email to the service manager CCing all the group Directors in and it should now be fully machine polished.
They'd also told me I needed new rear tyres; ordered some in,went to get them fitted, 4-5mm of tread left....
They'd also told me I needed new rear tyres; ordered some in,went to get them fitted, 4-5mm of tread left....
Had the pleasure of using a well known Porsche approved body shop the other day for a minor insurance scrape.
Never turn down the free valet from a decent body shop! Obviously people that understand paint understand how not to f
k it up when cleaning. Seems to be the opposite at most dealers though that's for sure!
Never turn down the free valet from a decent body shop! Obviously people that understand paint understand how not to f
k it up when cleaning. Seems to be the opposite at most dealers though that's for sure!Mine was washed last time I took it in for MOT - they knew I was in a hurry and I'd even remembered to ask them not to do it. It was clean anyway.
When I complained about waiting they said we know you asked us not to wash it but we thought we'd do it anyway for you. They'd done a mini-valet and seemed to genuinely think they were doing me a favour and I was being ungrateful!
When I complained about waiting they said we know you asked us not to wash it but we thought we'd do it anyway for you. They'd done a mini-valet and seemed to genuinely think they were doing me a favour and I was being ungrateful!
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