RANT! Drs Receptionists
Discussion
I don't rant that much and this isn't about doctors...just their receptionists!! argh!
Rang up on Monday to make an appt for today as it is the only time I'm free with my shifts. Need an appt in order to get another repeat script.
They said they were not making advanced appts so to ring on the day.
I'd left the house before 7am today so got mum to ring for me. They then told her that they could only do emergency appts on the day. argh!
Just been down there and spoken to a rather arrogant receptionist who didn't seem to care about me and kept walking off to deal with other people. At one point I was talking to her and she started butting in to the other receptionists patient!
Rang up on Monday to make an appt for today as it is the only time I'm free with my shifts. Need an appt in order to get another repeat script.
They said they were not making advanced appts so to ring on the day.
I'd left the house before 7am today so got mum to ring for me. They then told her that they could only do emergency appts on the day. argh!
Just been down there and spoken to a rather arrogant receptionist who didn't seem to care about me and kept walking off to deal with other people. At one point I was talking to her and she started butting in to the other receptionists patient!
whenever i have to go to the doctors, very rarely i might add like once in the past 15 years i want an appointment now not a week on wednesday it tends to work by just being more stern about the whole situation and that it is the only time you can go and you'll be complaining about them etc.etc
>> Edited by omitchell on Thursday 20th January 15:54
>> Edited by omitchell on Thursday 20th January 15:54
I know what you mean Lois.
Our surgery brought in a policy of only being able to make an appointment for the same day on the actual morning.
Cue:Everybody ringing up at 8am trying to get through, finally getting through at 9 to be told that they're full, but you can't make an appointment for tommorrow, because you have to phone back in the morning
By the time you manage to get an appointment either you're better, or it's an appointment with an undertaker
Our surgery brought in a policy of only being able to make an appointment for the same day on the actual morning.
Cue:Everybody ringing up at 8am trying to get through, finally getting through at 9 to be told that they're full, but you can't make an appointment for tommorrow, because you have to phone back in the morning
By the time you manage to get an appointment either you're better, or it's an appointment with an undertaker
Oh, dont get me started.....
...lets just say that the two local doctors surgeries to me turned away a rather ill 3 year old and a 8 month pregnant woman.....
Needed medical assistance and went to the local hospital since there was nothing else we could do. Doctors at the hospital are drawn from the local surgeries on a rota basis and the two there freaked out when they were told what had happened.....
Quite how a receptionist can sleep at night after turning away people like that I am not sure. But since doctors sign up to contracts and oaths, it rather incenses them.....
Jobs worth b
s from hell if you ask me....
...lets just say that the two local doctors surgeries to me turned away a rather ill 3 year old and a 8 month pregnant woman.....
Needed medical assistance and went to the local hospital since there was nothing else we could do. Doctors at the hospital are drawn from the local surgeries on a rota basis and the two there freaked out when they were told what had happened.....
Quite how a receptionist can sleep at night after turning away people like that I am not sure. But since doctors sign up to contracts and oaths, it rather incenses them.....
Jobs worth b
s from hell if you ask me....When we were at uni my GF went in to get an appointment to get her special ladies pill. She couldn't get an appointment very quickly so told the receptionist why and she simply replied with 'well, you'd better not go out for a few nights then'! Basically saying my Mrs was a shag-around slag (which it turns out she probably was, but it's the principle of the thing goddammit)
Not all are bad, my Mum's one!
The worst part is it's not usually their fault, the local health authorities keep implementing new rules for them and its a nightmare. Where my mum works they have to do things like badgering people to special clinics for asthma and the like, in preference to normal appointments cos they have government targets. If they don't get so many diabetics to a clinic, they don't get money.
Its so much arse, metrics being more important than people.
If you want to hear a rant, get my mum started about how st the NHS is...
The worst part is it's not usually their fault, the local health authorities keep implementing new rules for them and its a nightmare. Where my mum works they have to do things like badgering people to special clinics for asthma and the like, in preference to normal appointments cos they have government targets. If they don't get so many diabetics to a clinic, they don't get money.
Its so much arse, metrics being more important than people.
If you want to hear a rant, get my mum started about how s
t the NHS is...
There is a very special receptionist at my surgery. A few years ago I went into one of my vitriol dumping special rants, and managed to make her cry. 
Since then whenever I appear she blushes and I usually get an appointment that meets with my requirements. Perhaps you might try just going off on one Lois you will be pretty good at it I am sure. 
Since then whenever I appear she blushes and I usually get an appointment that meets with my requirements. Perhaps you might try just going off on one Lois you will be pretty good at it I am sure. What gets my goat is when a receptionist wants to know all about whatever it is you want to see a Dr about before deigning to book you an appointment.
Busy as many surgeries are, its not for receptionists to make judgements as to the suitability of patients' needs.
If I wanted to chat to some random unqualified stranger about aspects of my health, I'd just post on here!
Whilst on the subject, being a typical bloke I tend not to keep popping in to the surgery for every little thing, but save stuff up for when I really need to go. Sometimes if its a really busy day, the GP will deal with one thing only during an appointment and ask that you re-book for anything else. Seeing as I know in advance it'll be 2 or 3 things, it therefore makes sense to book a double/triple appointment in the 1st place, no? You try getting that past a receptionist!
Busy as many surgeries are, its not for receptionists to make judgements as to the suitability of patients' needs.
If I wanted to chat to some random unqualified stranger about aspects of my health, I'd just post on here!
Whilst on the subject, being a typical bloke I tend not to keep popping in to the surgery for every little thing, but save stuff up for when I really need to go. Sometimes if its a really busy day, the GP will deal with one thing only during an appointment and ask that you re-book for anything else. Seeing as I know in advance it'll be 2 or 3 things, it therefore makes sense to book a double/triple appointment in the 1st place, no? You try getting that past a receptionist!
I'm almost glad it's not just the ones at our surgery.
We have a catalogue of errors and attitude from 'ours' - getting appoints wrong, not entering us in as arrived for an appointment, walking in on one of the wifes examinations by the midwife (without even knocking), losing one of the kids records, asking me if I erally needed an appointment when I was having a reaction to antibiotics, booking the kids in for a baby clinic on a day they don't hold them...,
...and yesterday spelt clinic with a 'k'!
We have a catalogue of errors and attitude from 'ours' - getting appoints wrong, not entering us in as arrived for an appointment, walking in on one of the wifes examinations by the midwife (without even knocking), losing one of the kids records, asking me if I erally needed an appointment when I was having a reaction to antibiotics, booking the kids in for a baby clinic on a day they don't hold them...,
...and yesterday spelt clinic with a 'k'!
Sounds about the same as our GPs! they used to have 2 surgeries in different parts of town, last year they decided to merge the 2 and keep the main surgery. since then we have always struggled to get appointments, even when you call on the morning you want to go! someone told me they are saying there are no appointments so that the government can say "we have reduced waiting lists". what a complete waste of space! if you are ill and need to see a doctor, then you should be able to get one! its taken me over 2 weeks to get an appointment this time round, id hate to think how long it will take me to get the next one! grrrrrr what a total nightmare
The main problem is the change in booking procedures that were introduced last year to accomodate 'on the day' bookings. It used to be bookings in advance only, and you could'nt get to see a GP within a week. They introduced a 'book on the day' policy. Our Surgery does that now, so you have to call at 8:30 (not before to book an appointment), by 8:45 all time slots are gone. Back to square one. My mother is a GP manager - she found this was not working and adopted a 'half and half' policy. Half of time slots could be pre-booked, and half were available on the day. Seems to work quite well.
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