mobile phone contract probs.
Discussion
I have a contract with a phone company and they have been charging me for servies I haven't used, so basically they owe me money. I cancelled my direct debit, and e-mailed them telling them why.
They replied with this...
I gave them my tell number in the initial email
surely they can work it out from that... there's only one person with that number.
Are they just stalling?? Knowing that they are in the wrong?
They replied with this...
email said:
Dear Paul,
Thank you for contacting *Phone company* Customer Service.
May I request you to write back to us the mobile number of your Pay Monthly account and we will further investigate into this matter.
To help locate your account it is essential that you also provide us with the most up-to-date information as detailed below:
Your full name
Your full address including postcode
Date of birth
Order number (begins with gm-)
Mobile number (Pay Monthly account)
Your *Phone company* username
Registered email address
Once we receive this information I will be able to assist you with your enquiry.
If you need further information regarding this matter, please reply to this email.
Kind regards,
Anubha Kharoo
*Phone company* Customer Service.
I gave them my tell number in the initial email
surely they can work it out from that... there's only one person with that number. Are they just stalling?? Knowing that they are in the wrong?
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