Warranty Query

[puggit]

About this time last year Mrs Puggit and I bought an oven and hob as we intended to do up the kitchen as part of having an extension built. For various reasons (like getting married) the work has never happened and the oven has sat within the in-laws garage in the packaging it was shipped in - untouched.

Now, after one year we're looking at starting the work - but the warranty on the appliances is just about to expire and they want £120 to extend it for 3 years.

Question to the PH brains is - if the appliances don't work when we install them, do we have a leg to stand on without an extended warranty?

[Lois]

I doubt it. They'll find any clause (including leaving it to stand for a year) and could blame that if it didn't work rather than it being faulty in the first place.

[parrot of doom]

Extended warranties are pap. Don't bother with them, they exist to make money for the retailer.

Your oven will probably last for 10 years. How many ovens would you be able to buy with 10 years of warranty payments?

[Extra 300 Driver]

Warranty will run from the date of drlivery to the customer, not the day it was first used.

The only way you may have a case is if you were waiting to have it installed by the company you purchased it from.

[puggit]

bump

We appreciate that extended warranties are not worth the paper they are written on, but if the oven/hob don't work after a year in storage, can we claim they are not fit for the purpose they were sold?

[Extra 300 Driver]

Not really as there was a 12 month gap between purchase and use.

You could approach the company and get them to take a look. If it is something obvious that has been present from build then you may have a case, or if other units have suffered the same fate.

Do a Google search for the Oven and see if other people have had the same issue.

[bobbins]

puggit said:

bump We appreciate that extended warranties are not worth the paper they are written on, but if the oven/hob don't work after a year in storage, can we claim they are not fit for the purpose they were sold?

I've had stuff repaired out of guarantee - the guarantee isn't relevant (that's why it says 'in addition to your statutory rights') - the Sale of Goods act says that goods must be of satisfactory quality.
Aspects of quality are fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
Durabilty is that item should last a reasonable length of time.

It's the durability aspect that's the tricky one, but for domestic appliances for example, I understand it's considered to be 5 yrs (I always assumed that why manufacturers and shops sell 5 yr w'tees. I've had stuff repaired at 3 yrs old (after making a little fuss). The problem with an Oven & Hob is that you can't really afford to be without them while you're making a fuss. OTOH, they're fairly unlikely to break down, so you're probably worrying un-necessarily.