Companies with good Customer service ...
Discussion
Good customer service is not doing "what it says on the tin" - that is expected customer service. Good customer service is shown when things go wrong, and how quickly it is put right. And of course when you ask for something a little out of the ordinary.
From that point of view, I nominate British Airways. General standard of service is not the best, but when things go wrong, they pull out all the stops to put it right.
From that point of view, I nominate British Airways. General standard of service is not the best, but when things go wrong, they pull out all the stops to put it right.
T'Audi dealer in Brum. Its quite simple really, they treated me like a human - and im not just putting them because they let me loose in a BRAND NEW Audi A4 Cabrio (black, red leather interior - no plates 
) at my age.
Joospeed - Absolutely stunning service, really goes out of his way to make sure things are just right for the customer. No nonsense approach to everything.
Silverstone TVR - Generally very welcoming and gave me and Rico plenty of thier time despite knowing all too well we couldnt afford any of their cars at the time. Very professional set up, made damn sure all cars were warmed up before test driven (not as common practice as you would imagine elsewhere!) If I ever want a new TVR - they can expect a call from me in a few years.
How shocking, thats all I can think of right now. Would have a list a mile long for
poor customer service though...
) at my age. Joospeed - Absolutely stunning service, really goes out of his way to make sure things are just right for the customer. No nonsense approach to everything.
Silverstone TVR - Generally very welcoming and gave me and Rico plenty of thier time despite knowing all too well we couldnt afford any of their cars at the time. Very professional set up, made damn sure all cars were warmed up before test driven (not as common practice as you would imagine elsewhere!) If I ever want a new TVR - they can expect a call from me in a few years.
How shocking, thats all I can think of right now. Would have a list a mile long for
poor customer service though...
I've noticed that all HMVs now get thier staff to ask if you are looking for anything or need help.
Stamped them by asking for the new Calyx LP - No Turning Back on vinyl. Lokked it up on the copomuter, & told me they wouldn't stock it on vinyl, but I did see it on CD in a branch.
Still I suppose they tried!
Koenig
Stamped them by asking for the new Calyx LP - No Turning Back on vinyl. Lokked it up on the copomuter, & told me they wouldn't stock it on vinyl, but I did see it on CD in a branch.
Still I suppose they tried!
Koenig
Can't really say more as I suspect it would go against Ted's N&S policy. 
koenig999 said:
I've noticed that all HMVs now get thier staff to ask if you are looking for anything or need help.
Stamped them by asking for the new Calyx LP - No Turning Back on vinyl. Lokked it up on the copomuter, & told me they wouldn't stock it on vinyl, but I did see it on CD in a branch.
Still I suppose they tried!
Koenig
Some stores are unable to stock vinyl for various reasons. Usually it's coz of sh*t suppliers, especially with stuff like D&B.
HMV receive monthly customer service evaluations in the form of "mystery shoppers" and "mystery telephone calls." Staff are evaluated on a set criteria for customer service (being enthusiastic, friendly, polite, greeting the customer etc) and also on their knowledge of the products that the shopper asks for.
If one person fluffs it up, then everybody in the store loses their customer service bonus for the month, which is a bummer because that bonus can add another 2k a year on to their annual income.
Gassing Station | The Pie & Piston Archive | Top of Page | What's New | My Stuff