P910 Phone fault 10 days for a replacement!

[Extra 300 Driver]

I have a fault on my Sony P910. The screen has gone all white and the touch screen will not work.

Orange are saying that it will take 10 days to get a ‘fault code’ from there technical department and until then I will not ba able to make any calls or send any texts!

That cant be right, can it?

[mybrainhurts]

Good grief.

Vodafone swapped my K750i next day.

Courier delivered a new one and took the old one away....

[chris.mapey]

Yes, sounds right.

Don't forget that the service you pay Orange for is still OK, the handset is the problem. That'll be covered by the warranty from Sony Ericsson.

Have a chat to them - they may have a service centre near you, or if that fails they will let you send it back for repairs (should be back with you fixed within 5 days, rather than the 10 Orange quote...)

Hope that helps

Chris

[IvIark]

I had a problem with the joypad on my SPV C500 last Wednesday, rang Orange up and they delivered me a new one by 6PM the same day!

If it's still under warranty then tell them you want a replacement.

[Extra 300 Driver]

IvIark said:

I had a problem with the joypad on my SPV C500 last Wednesday, rang Orange up and they delivered me a new one by 6PM the same day! If it's still under warranty then tell them you want a replacement.

I did just that but they cant do anything until the technical department have given me a fault code!

I wanted one under warranty, but still no joy.