Payment protection - AAARRRGGHHHH!
Payment protection - AAARRRGGHHHH!
Author
Discussion

silversun

Original Poster:

4,373 posts

256 months

Saturday 24th September 2005
quotequote all
Trying to get a better loan rate because I'm unhappy with the service provided by a certain lender whose name rhymes with Malvern Cock and they are SO persistent with trying to flog me payment protection! The guy I'm currently on the phone to has required me to say "I don't want payment protection" in about 15 different ways so far. Grrrrr!

silversun

Original Poster:

4,373 posts

256 months

Saturday 24th September 2005
quotequote all
And he's still trying to sell insurance to me!

toni896

2,188 posts

256 months

Saturday 24th September 2005
quotequote all
prob coz thats where they make most profit - insurance !

Donut

4,521 posts

281 months

Saturday 24th September 2005
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It's not just a profit thing but new FSA regulations mean we have to say it and say it again get you to sign to say you don't want it!!!!! aaaaaarrrrrggggghhhh from me too

Atleast when you lose your job or get runover even if your car is nicked you can't blame me for not offering it!!

UKBob

16,277 posts

295 months

Saturday 24th September 2005
quotequote all
He's obviously a crap salesman

When I was younger working in a TV rental/retail store, my PP sales were 2-3 times higher than anyone else on the sales team. (brag mode brag mode ) People would come into the store carrying their TV's wanting to terminate their contracts... Id send them out the doors not only with their TV's, but renegotiated contracts for other new goods they had no intention on renting, with PP on every item

"Ive told you twice. Dont be tedious. I know you're on commission but the answer is no mate" will do the trick.

Egbert Nobacon

2,835 posts

273 months

Saturday 24th September 2005
quotequote all
toni896 said:
prob coz thats where they make most profit - insurance !



Partly right, the commission this type of product generates, (along with admin/arrangement fees, gap cover etc )gives many lenders up front income which helps provide the cashflow to cover the day to day business costs. The income/profit from lending the money (interest) only trickles in as the loan is repaid.

As margins get tighter "up front income" becomes more important.

The actual cost of the insurance product to the finance company is miniscule and they add huge margins to this base cost to generate large commissions.

If you are considering any product of this type do not purchase through the lender without first checking the cost with an independent insurance broker.

silversun

Original Poster:

4,373 posts

256 months

Sunday 25th September 2005
quotequote all
He even asked me why I'd left my previous job, presumably hoping that I would say I'd been made redundant so he could have another stab at selling me insurance.