Discussion
Wife placed an order for a box set of DVD's (about £140) and paid the extra money for next day delivery. Normal delivery is free and takes 3 to 5 days.
Three days later they still haven't arrived, so she goes on-line to track her order and it says that it hasn't even been processed yet.
The £5 next day delivery payment was a bit of a waste of time then
HMV website has no support telephone number to call and no e-mail address, just a message linky dink.
Anyone else had this problem with them?
Three days later they still haven't arrived, so she goes on-line to track her order and it says that it hasn't even been processed yet.
The £5 next day delivery payment was a bit of a waste of time then
HMV website has no support telephone number to call and no e-mail address, just a message linky dink.
Anyone else had this problem with them?
Kentish said:
HMV website has no support telephone number to call and no e-mail address, just a message linky dink.
Anyone else had this problem with them?
I find with most sites its almost impossible to find a telephone number or an address. I often have to call Lawyers and it can take 5-10 mins to find a number from a website.
Kentish said:
[noseysod]£140? What's the set?[/noseysod]
IIRC it was around that figure and I think it was the complete set of friends
Still, at least I'll have a bit of car tinkering time without getting disturbed
Dear oh dear - are you sure the set hasn't met with an unfortunate end? Perhaps you accidentally reversed over it... Or ought to
I placed an order with HMV online for the first time last Thurs and its been showing as 'despatched via first class post' since Monday but I still haven't received it. This is the first and last time I'll be using HMV.
Play.com on the other hand have always delivered within a couple of days max
Play.com on the other hand have always delivered within a couple of days max
scratch pervert said:If you buy from the HMV site, the goods come from the Channel Islands, 'cos then you save on tax up to £18. So the extra distance could be one reason, or, if the goods were over £18 it could be that they're being checked by customs for the Import Duty and VAT.
I placed an order with HMV online for the first time last Thurs and its been showing as 'despatched via first class post' since Monday but I still haven't received it. This is the first and last time I'll be using HMV.
Play.com on the other hand have always delivered within a couple of days max
Kentish said:
Status has gone form "awaiting processing" to "awaiting dispatch", now 4 days later!
Not great when you pay £5 extra for next day delivery
Just had an e-mail saying goods dispatched and will take 48 hours to deliver.
They must have a totally different idea of 24 hour delivery to me, adding a zero on the end will be closer to the length of time it's taken.
It's a bit off that they offer something and charge extra for it but literally can't deliver!
We've asked for the 24hr delivery fee back but they have just ignored it
docevi1 said:
play.com is pretty much the only online shop I'll go to for CD's, DVD's etc. Amazon is great but can't compete price wise until more is purchased.
Oh, and play.com has first rate customer service in every aspect. One of the proper companies.
Been using them for years, top company. If its in stock its usually sent out within 24 hours with an e-mail to confirm.
fid said:
I placed an order with HMV online for the first time last Thurs and its been showing as 'despatched via first class post' since Monday but I still haven't received it. This is the first and last time I'll be using HMV.
Play.com on the other hand have always delivered within a couple of days max
Same goes for Play.com, I believe they dispatch from jersey.
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