Superb service - Blacks
Discussion
We're off skiing at the end of the month so, as it's our first time, needed to buy a whole load of stuff. Had a look in a hig-street Blacks, okay range and great advice from the chap in the store.
Went to Lillywhites in Picadilly and it definately doesn't deserve it's rep - seems to be more fashion geared rather than decent sportswear.
Decided to head north of the river to the large Blacks at the Lakeside retail park on Saturday morning.
Wow!
Store had just been refurbished and had loads of space. Friendly staff and after asking a few questions we ended up with what ammounted to our own personal shopper. We already knew what we needed and no attempt was made to get us to buy things we didn't want, just great advice and explanations on the different materials and capabilities. Both my better half and I kitted out in under an hour, bags even carried to the door to make sure thay hadn't missed and security tags thus 'saving us the embarrasment'.
Quality of service makes all the difference so a big thanks to Matt (Manager of the Durham store on secondment to Lakeside), you left an impression that will guarantee our future business over other outlets!
Went to Lillywhites in Picadilly and it definately doesn't deserve it's rep - seems to be more fashion geared rather than decent sportswear.
Decided to head north of the river to the large Blacks at the Lakeside retail park on Saturday morning.
Wow!
Store had just been refurbished and had loads of space. Friendly staff and after asking a few questions we ended up with what ammounted to our own personal shopper. We already knew what we needed and no attempt was made to get us to buy things we didn't want, just great advice and explanations on the different materials and capabilities. Both my better half and I kitted out in under an hour, bags even carried to the door to make sure thay hadn't missed and security tags thus 'saving us the embarrasment'.
Quality of service makes all the difference so a big thanks to Matt (Manager of the Durham store on secondment to Lakeside), you left an impression that will guarantee our future business over other outlets!
eccles said:
i kind of shows how things are these days when you are that suprised at getting good service,that have to start a thread about it!
have to say though, it is nice when you get helpful, knowledgeable staff, it makes things so much easier.
I did think about that but I classed this as somewhere above 'good'. 20 years ago I'd have probably expected it though which is a sad state of affairs.
I don't doubt that had the store been busy it wouldn't have been this good and quite understandably too. But credit where it's due and it really didi make it a pleasant shop.
Considered heading over to Ikea after but decided that I wanted the 'feel good factor' to last a little while longer before giving in to Ikea-rage.
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