House Selling Pt. oh sod it
Discussion
Right, so the story so far -
We signed with the estate agents last wednesday night, and while I was there I asked what happens next. They were suprised I hadn't already been booked in to have the photos of the house and the dimensions taken, and booked me in for the monday afternoon.
Monday came and the guy dutifully turned up and took a couple of photos and took measurements.
We kept checking the website to if it had gone up, and by late yesterday afternoon it hadn't, so DN rang them, and they said it can take 24-48 hours (it was already over 48 hours).
This morning I have just checked again, and the whole advert is:
In that, I counted 2 spelling mistakes/typos, there is a very unflattering picture of the outside of the house, and nothing at all about the inside.
It looks to me as though they have bunged something on to pacify us.
Considering the house is only on the market as we are wanting to purchase another of their properties, they have admitted themselves it is in their best interests to sell this one (2 lots of fees) yet they don't exactly seem to be pulling out the stops.
They are supposed to call me back with feedback after each viewing - while on the phone yesterday, DN had to ask for feedback from the visit on Saturday which we should have received on monday.
Considering we are paying £1500 for the 'service', should I be expecting a little more than a poorly put together web advert (I can't see the paper copy being much better) and bad customer service?
We signed with the estate agents last wednesday night, and while I was there I asked what happens next. They were suprised I hadn't already been booked in to have the photos of the house and the dimensions taken, and booked me in for the monday afternoon.
Monday came and the guy dutifully turned up and took a couple of photos and took measurements.
We kept checking the website to if it had gone up, and by late yesterday afternoon it hadn't, so DN rang them, and they said it can take 24-48 hours (it was already over 48 hours).
This morning I have just checked again, and the whole advert is:
estateagents said:
Two bed mid terraced house
Recently fitted kitchen
Double glazing
Gas central heating
Off road parking
Two bed mid terraced property ideal for first time buyers. We advise early viewings to avoid dissapointment.
For a full description please call and speak with on of our Home Consultants on 01XXX XXXXXX
In that, I counted 2 spelling mistakes/typos, there is a very unflattering picture of the outside of the house, and nothing at all about the inside.
It looks to me as though they have bunged something on to pacify us.
Considering the house is only on the market as we are wanting to purchase another of their properties, they have admitted themselves it is in their best interests to sell this one (2 lots of fees) yet they don't exactly seem to be pulling out the stops.
They are supposed to call me back with feedback after each viewing - while on the phone yesterday, DN had to ask for feedback from the visit on Saturday which we should have received on monday.
Considering we are paying £1500 for the 'service', should I be expecting a little more than a poorly put together web advert (I can't see the paper copy being much better) and bad customer service?
I am trying to buy a property at the moment and the service I am receiving is pretty terrible across the board to be honest.
Have left details, spoke to, asked for information and made offers to 5 or 6 local agents who dont seem remotely interested.
I am constantly having to chase them. They all seem to ignore my e-mails, take ages to answer the phone etc.
I am trying to buy FFS. Glad Im not a client of theirs trying to sell.
Have left details, spoke to, asked for information and made offers to 5 or 6 local agents who dont seem remotely interested.
I am constantly having to chase them. They all seem to ignore my e-mails, take ages to answer the phone etc.
I am trying to buy FFS. Glad Im not a client of theirs trying to sell.
At the risk of offending the PH estate agents, it sounds like you've found yourself a perfectly "normal" agent!
It constantly amazes me the amount of money that estate agents are able to charge for very little work. The fact that you have to double-check everything and constantly chase them for information / updates just adds insult to injury.
...and breathe.
It constantly amazes me the amount of money that estate agents are able to charge for very little work. The fact that you have to double-check everything and constantly chase them for information / updates just adds insult to injury.
...and breathe.
Hang on, I've found the pictures...
this is the livingroom:
This side of the camera is the rest of a three seater sofa and a dining table - he has made the room look half the size it actually is, and as for the kitchen picture - he turned up a few minutes early and I had been caught in traffic getting home. He wouldn't even let me wipe the surfaces down and hide a power cable that was dangling.
this is the livingroom:
This side of the camera is the rest of a three seater sofa and a dining table - he has made the room look half the size it actually is, and as for the kitchen picture - he turned up a few minutes early and I had been caught in traffic getting home. He wouldn't even let me wipe the surfaces down and hide a power cable that was dangling.
This is the kitchen - the power cable goes to a laptop in the cupboard from when we were using a night vision camera to monitor something. The Ceiling needs the coving putting up still, so that could have been cutr from the shot, and again, he makes it look half the size it actually is!
This side of the oven is the door then the rest of the kitchen.
I'm absolutely disgusted by the photos and while it is a small house, I'm sure he could have done a bit better than this!
This side of the oven is the door then the rest of the kitchen.
I'm absolutely disgusted by the photos and while it is a small house, I'm sure he could have done a bit better than this!
B17NNS said:
the power cable goes to a laptop in the cupboard from when we were using a night vision camera to monitor something.
do you have a cleaner?
Unfortunately not, we were trying to find out which cat kept p*ssing where she shouldn't - said cat has since been removed from house and sent back to cat charity!
These are the details that were put up when I decided to sell my place
www.rightmove.co.uk/viewdetails-7500029.rsp?pa_n=1&tr_t=buy
www.rightmove.co.uk/viewdetails-7500029.rsp?pa_n=1&tr_t=buy
406tm said:
These are the details that were put up when I decided to sell my place
www.rightmove.co.uk/viewdetails-7500029.rsp?pa_n=1&tr_t=buy
THis is the one we are looking to buy, from the same estate agents, hence why I expect a comparable advert...
www.sequencehome.co.uk/detail.asp?type=0&src=property&cs=&bs=STO&br=9&prop=-1&min=-1&max=100000&bed=-1&page=2&id=STO101102
Gotta admit, its not very flattering mate...I would suggest you call them and ask for the work to be put into marketing your property 'more enthusiastically' or they can accept your call as your notice to cancel thier 'selling services'.
I wouldnt put up with that, and I certainly wouldnt expect to get away with that if I were an estate agent... They're 'avin a laugh!!!
I wouldnt put up with that, and I certainly wouldnt expect to get away with that if I were an estate agent... They're 'avin a laugh!!!
they are really poor pics - get them back, dress the set and take views looking each way etc(or sugeest they get a wider angle lens!)They are working for you for good money and seem to be doing absolutly minimum effort on these. Our house is up for sale at the moment and two different agents have advertised it on Rightmove - one did a really good job and I hope the other is embarressed!
B17NNS said:
I am trying to buy a property at the moment and the service I am receiving is pretty terrible across the board to be honest.
Have left details, spoke to, asked for information and made offers to 5 or 6 local agents who dont seem remotely interested.
I am constantly having to chase them. They all seem to ignore my e-mails, take ages to answer the phone etc.
I am trying to buy FFS. Glad Im not a client of theirs trying to sell.
I'd be tempted to put a note through the doors of the houses you want to view and tell them that the agent isn't responding to your attempts to buy the house
Sack them, find another and offer a higher fee depending on the selling price attained and the speed to exchange.
Market is slow (down here anyway) and revenue for agents is lower than last year, they have targets to hit and wages to pay, so incentivise them to do better.
Oh, and remove photos immediately. Anyone seeing them now will be out off when they are presented the property again and they have been retaken.
Good luck
Market is slow (down here anyway) and revenue for agents is lower than last year, they have targets to hit and wages to pay, so incentivise them to do better.
Oh, and remove photos immediately. Anyone seeing them now will be out off when they are presented the property again and they have been retaken.
Good luck
WD* said:
This is the kitchen - the power cable goes to a laptop in the cupboard from when we were using a night vision camera to monitor something. The Ceiling needs the coving putting up still, so that could have been cutr from the shot
Please don't think I'm defending the leeching bar stewards here but if he HAD cut the photo to hide the fact that the ceiling isnt' finished and someone viewed the property - THEY'D be annoyed that the photo wasn't honest...
However the lounge shot is stupid. Phone them up and tell them you want it photographed by an adult or you'll send them your own photos that you'll be looking for a reduction in the fee. If they refuse, put it on the market with someone else.
T5-R said:
Didn't they let you preview the advert before they posted it up?
No, should they have done?
I have never sold a house before, so I am like a little fishy out of it's bowl, hence the numerous threads
I am tempted to take it off the market completely, then offer it to a landlord I know who was offering £5k less than the asking price, which we can potentially take if we lose the estate agents fee, and one or two other things. I don't know what it says in the contract about that though, so I'll have to fish it out.
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