Help Needed with EBay!!! Please help me! (paypal)

[grant.d]

Hi,

Another bad ebay tale here is what happend

About a week ago i bought a phone from EBay (claiming to be brand new)

It arrived this morning and after a bit of an inspection i found it wasnt brand new at all, it had a load of files on it, songs and contacts (from the last user) and also there was no charger with it . I wasnt too bothered to be honest as the phone appeared new and i had a charger, so i let it go.

After having a good play around with it i found the camera wasnt working, all i can get it to do is read Hardware Fault

I phoned the person i bought it from and i cant seem to get a hold of him at all as whenever i phone, i try to talk to him but his family cannot speak very good english and always end up hanging up on me, so far they have hung up on me 4 times. I also spoke to a nokia repair centre and they said they could send the phone to nokia and it would be a week being repaired (if it can be repaired), but im not too sure if they will take a phone off of me which was bought on ebay

I sent him an email asking to phone me ASAP, but i do not expect i will recieve anything from him.

So my question now is what should i do? i could either try and get it repaired, keep trying to contact the seller, try getting my money back from paypal as it was paid with paypal,or else take up a dispute through ebay

Or maybe the PH crew have another idea

Any help would be appreciated.

Grant

[pagey]

E-mail the seller and tell him that if he doesn't respond within 24/48/72hrs you will
dispute payment via paypal

[grant.d]

How do you go about getting your money back from paypal (im new to paypal!)

[pagey]

Log on to your paypal account

go to account overview/history

find the transaction that you want to dispute IIRC (I have only had to dispute 1 payment and it was a while ago ) you click on it and the click dipute and fill out a dispute report explaining the situation - goods not as described, seller not reponding to telephone calls/e-mails etc.

once you have filed your dispute the seller gets X amount of days to respond via paypal


I think there is a tutorial on there somewhere

good luck

[tallbloke]

Should come under paypal protection. How was the transaction funded? Credit card or debit card, or funds already in the paypal account? CC would give a second avenue of opportunity to recoup your loss. Try the ebay dispute process first.

[grant.d]

I think today il give the buyer a chance to contact me and settle it but if he doesnt i think i will go through a paypal dispute. What happends to the phone if a paypal dispute is kicked up? does it go to paypal or what?

Thanks,
Grant

[unlogic]

Definately get the ball rolling pdq
Clearly you have been sold a 'pup'
Not untypical of fleabay these days, particularly with phones, sorry to say

[angrys3owner]

I ordered something from germany and kept sending emails to the guy as it haddn't arrived and ended up starting a paypal dispute, worked a treat, the guy responded within 30mins which was all I wanted, ended up that he'd just been really busy and had lots of emails, product arrived a few days later - happy customer.

As other have said, start the dispute asap.

[grant.d]

The seller got in touch with me tonight and offered me a full refund, ulthough he said he would have to get the phone first before he sent any money back, which i am not too happy about doing!

Any other ideas or am i required to do this?

Grant

[grant.d]

I think the only way to solve this is through a PP dispute but who gives me my money back through that and what happends to the phone?

Hopefully mk6fiesta will be back along shortly!

[Polarbert]

get him to give you the refund first definately

[tallbloke]

Polarbert said:

get him to give you the refund first definately

seconded, he's broken trust by supplying faulty goods. Up to him to make reparation first.

[jessica]

YOU SOD!!!!!!!!!!!!
It was you I was bidding against was it..........?

seriously i was bidding on a nokia a few days ago.lol.....

give the seller a chance to recktify the problem,I always sort out customer problems of which I have few because I am honest.
and failing that leave NEG FEEDBACK and contact paypal for a refund.

no idea whether they ask for the phone or not though...

hope that helped

[simpo two]

mk6fiesta said:

With a PP dispute the seller is given the opportunity to refund you, and if they fail to do so, PP will give you the money instead (I imagine they eventually reclaim the money from the seller).

That's not how it worked for me when I bought a CD changer for £99 that turned out to be broken. PayPal picked up on the dispute but said that to get a refund I had to return the unit to the seller with a tracking number. However by that time I'd sent it off for repair which cost me £55. So I mailed PayPal to say 'Hey, actually I'm not being greedy and claiming the full £99 back, just £55 will do.' However that didn't wash and when after 14 days it hadn't been returned to the seller, the refund offer expired. Naturally the w4nker who sold it wasn't interested in helping.

mk6fiesta said:

The onus is completely on him to refund you the money before you send the phone back.

But then people would take the refund and keep the product as well. You have to send the product back.

>> Edited by simpo two on Sunday 19th February 22:22

[grant.d]

HMMMMM.... dont know what to do now?? help!

[simpo two]

Can you post the link so we can see his feedback?

[tallbloke]

Perhaps you could use an escrow service to which you could send the phone and he could send the money?

[grant.d]

simpo two said:

Can you post the link so we can see his feedback?

Just went to get the link to his feedback and noticed this nasty one, wasnt there when i bought the phone!

http://feedback.ebay.co.uk/ws/eBayISA

[grant.d]

Done

[Raffles]

Hope he enjoyed the thong. (Third one down).