Should we really care?

[TeamD]

Having just read this, it does concern me as to why I should give two hoots? If they don't get the message when I say, "I'm not interested, Goodbye", what problem is it of mine?

[zoom_zoom_zoom]

None whatsoever. I do the same to all cold callers no matter where they are from.

[minimax]

I think it's the abuse that the call centre workers suffer because of the fact that they're based in India..

[puggit]

While working for a large software company (who's name of truth no longer exists ) I lost my job twice to India - once after having the indignity of training them up.

I won't deal with an Indian call centre - but I won't abuse them either!

[Maycott]

Shane Fernandes.....was Indian.....

I was on a conference on the Oreana recently and all the Indian waiters had name badges:

Wayne
Mike
Dave
Paul
etc

Who on earth do they think they're kidding? And more to the point.....why?

[jimothy]

Indian call centres do put me off - part of the reasno I stopped using a certain 3G oriented moblie phone company was bacaue their call centre was in India. Nothing to do with being racist, just that I'm fed up with dealing with people who are meant to provide support to customers in england, yet can't speak coherent english.

[Donut]

minimax said:

I think it's the abuse that the call centre workers suffer because of the fact that they're based in India..

I lost my temper with one the other night...

Trying to sort out my gas bill, npower must think my 3 bed is a castle judging by the bill they sent me!!!

I lost my temper not because the chap was in india but because I couldn't understand him!!!!

[DieselJohn]

Yeah that's the crux of it. If they can speak good English and answer a question that isn't on the script then fine no problems. Usually not the case though. However, this is equally true of a lot of call centres in Britain.

PS anyone cold calling gets whatever they deserve, I don't care if they are from Kathmandu or Kingston.

[moreymach]

"Once a US customer called, after I read the welcome script he asked immediately where I was located. When I said India he said he didn't wish to continue and he hung up,"


Well firstly call me Mr Snobby Pants I dont expect to deal with anyone who starts a conversation with a 'welcome script'... I hate all call centres ... overseas call centres doubly.

Got caller ID at home and if its a number withheld I answer with caution, if its a US or Indian accent on the other end the phone goes goes down.. if they are upset tough titties

[Code Monkey]

moreymach said:

"Once a US customer called, after I read the welcome script he asked immediately where I was located. When I said India he said he didn't wish to continue and he hung up," Well firstly call me Mr Snobby Pants I dont expect to deal with anyone who starts a conversation with a 'welcome script'... I hate all call centres ... overseas call centres doubly. Got caller ID at home and if its a number withheld I answer with caution, if its a US or Indian accent on the other end the phone goes goes down.. if they are not upset tough titties i will try harder next time

[alfaman]

Maycott said:

I was on a conference on the Oreana recently and all the Indian waiters had name badges: Wayne Mike Dave Paul etc Who on earth do they think they're kidding? And more to the point.....why?

that beggars belief , it's traditional for P&O to source its waiters from Southern India , for about the last 80 years ! - why wear daft western name badges ?

[B17NNS]

I don't even answer my home phone anymore.

Goes straight to the machine. If its important they will leave a message and I can get back to them.

If they know me well enough they will have my mobile number. Withhold your number and I won't answer.

Have you noticed that it is now seen as a good point to put in your adverts that you have UK call centres.

There is only one call centre I enjoy talking to and that is the boys and girls at First Direct.

[moreymach]

Code Monkey said:

moreymach said: Got caller ID at home and if its a number withheld I answer with caution, if its a US or Indian accent on the other end the phone goes goes down.. if they are not upset tough titties i will try harder next time

[MilnerR]

Last sunday morning I had a hang over you could sell to science, the phone went at around 9.30 am, I reached out for the phone and through a haze of nausea and acute pain I heard a very pronouced indian accent asking me about my telephone provider. If you do this to someone you've got to expect a bit of abuse indian or not......

[littlegreenfairy]

A certain large telecoms company (It was british) caused a right mess of our line because the person on the other end of the phone couldn't understand my "unusual British accent" (I didn't know I had an accent...) when I tried to switch to a light user tariff...They couldn't explain that it prevented the internet from working and then just keep repeating - you switch now ya? - over and over again...


GGGGGGGGGAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHH