Broken mobile Help!!!!!!
Discussion
My mum bought a cheap mobile (70 quid) about 9 months ago, from Phones 4...
not problems until a few weeks ago were the battery won't hold a charge. Gave it back to the shop so they could find out what the problem wa.
Fine
Until my mum gets back to them last week to be told it was liquid damage? and its not covered under warrenty. Righ So I want the phone back.
They said they would get back to her.
a week later and they want 75 quid for her to get her phone back, broken An i missing soemthing. Its the principle of the thing that she does not want them keeping her mobile as she paid for it
She did not drop the phone down the toilet and has no idea were it got liquid damage from. she always looks after her mobiles
were do we stand about getting her property back. it was on pay as you go.
cheers
not problems until a few weeks ago were the battery won't hold a charge. Gave it back to the shop so they could find out what the problem wa.
Fine
Until my mum gets back to them last week to be told it was liquid damage? and its not covered under warrenty. Righ So I want the phone back.
They said they would get back to her.
a week later and they want 75 quid for her to get her phone back, broken An i missing soemthing. Its the principle of the thing that she does not want them keeping her mobile as she paid for it
She did not drop the phone down the toilet and has no idea were it got liquid damage from. she always looks after her mobiles
were do we stand about getting her property back. it was on pay as you go.
cheers
If the shop didn't advise of a charge to investigate the problem then they cannot refuse to give you the phone back. Check their company policy with regards to repair/damage assessment on phones still in warranty - if it doesn't mention a charge for identifying accidental damage then they don't have a leg to stand on.
With regards to the problem itself your rights are less-firmly defined. It is difficult for you to prove that the phone has not been subject to the damage they claim, particularly as you no longer have the phone. If the phone is not insured, and you have nothing to prove the damage was 'assessed' as being a fault before it was sent off, then I'm not sure what you can do. Despite best intentions etc, you might have to put it down to experience.
They cannot keep your phone however unless they told you that it would cost to have it assessed in the first place.
Edited to say: liquid damage can occasionally be caused by something that isn't immediately obvious. I've known a phone become liquid damaaged from condensation, and even from something known as 'battery-sweat'. Also £75 for a simple examination with no repair is quite unreasonable. In any case you really want your phone back. I'd probably go into the shop and really make a public stink about it, raised voices etc. You might find the shop suddenly give you the phone just to shut you up.
>> Edited by ehyouwhat on Monday 6th March 13:10
With regards to the problem itself your rights are less-firmly defined. It is difficult for you to prove that the phone has not been subject to the damage they claim, particularly as you no longer have the phone. If the phone is not insured, and you have nothing to prove the damage was 'assessed' as being a fault before it was sent off, then I'm not sure what you can do. Despite best intentions etc, you might have to put it down to experience.
They cannot keep your phone however unless they told you that it would cost to have it assessed in the first place.
Edited to say: liquid damage can occasionally be caused by something that isn't immediately obvious. I've known a phone become liquid damaaged from condensation, and even from something known as 'battery-sweat'. Also £75 for a simple examination with no repair is quite unreasonable. In any case you really want your phone back. I'd probably go into the shop and really make a public stink about it, raised voices etc. You might find the shop suddenly give you the phone just to shut you up.
>> Edited by ehyouwhat on Monday 6th March 13:10
Gassing Station | The Pie & Piston Archive | Top of Page | What's New | My Stuff