Ryanair - another little problem for travellers

[mybrainhurts]

Ryanair to cancel thousands of tickets as travellers arrive at airports.

Methinks this is going to get nasty...

http://www.dailymail.co.uk/news/article-1043003/Ry...

[tinman0]

Not going to make many new friends it has to be said. Can't say I'd ever want a job at the RyanAir PR department.

[bad_roo]

Flew with RyanAir once. Never again.

[pano amo]

bad_roo said:

Flew with RyanAir once. Never again.

Wow, talk about making an informed choice

So much whinging on here about budget airlines. Dont like them? Then dont use them! Fly BA and pay twice as much. Oh, dont like the sound of that either? Stay at home then!

[Chainguy]

pano amo said:

bad_roo said:

Flew with RyanAir once. Never again.

Wow, talk about making an informed choice

So much whinging on here about budget airlines. Dont like them? Then dont use them! Fly BA and pay twice as much. Oh, dont like the sound of that either? Stay at home then!

Utter rollocks. I have flown BA Cityjet before for about £20 more than it was going to cost to go 'low cost'.

And you know what? I didn't even get dumped at an airport 30 miles from where I really wanted to be. Shocker, eh?

[tinman0]

pano amo said:

So much whinging on here about budget airlines. Dont like them? Then dont use them! Fly BA and pay twice as much. Oh, dont like the sound of that either? Stay at home then!

Thats the whole point. Many of the flights on the budget airlines aren't cheaper. They give the illusion of cheapness by giving a headline price that is low, but once you add in the other costs, you end up discovering that proper airlines are in a fact the same amount or even cheaper.

People are irritated that extras are added in that are unavoidable. For instance, paying by credit card on the other thread is £4 each way. Surely it should be £4 for the transaction, not each way. And how do you get around not paying on a card? Pay cash on the desk?

Its all the hidden extras that get up peoples noses.

[andyquantum]

They shouldnt be selling tickets if they dont know the passengers details to contact them if any changes. I dont like what they've done, but I admire the balls in doing it.

[POORCARDEALER]

£15 extra for a piece of hand luggage1 kilo over, bad attitudes, awful company

[TommyTT]

I tend to avoid Ryanair. Too many hidden charges and their customer service is non existant.

[pgilc1]

andyquantum said:

They shouldnt be selling tickets if they dont know the passengers details to contact them if any changes. I dont like what they've done, but I admire the balls in doing it.

Eh? Ryanair dont take passengers details? How do you pay?

[fadeaway]

pgilc1 said:

andyquantum said:

They shouldnt be selling tickets if they dont know the passengers details to contact them if any changes. I dont like what they've done, but I admire the balls in doing it.

Eh? Ryanair dont take passengers details? How do you pay?

The tickets that Ryanair have cancelled were booked through 3rd party websites. This is against Ryanair's t&c's, hence Ryanair have now cancelled them - the point was that Ryanain don't know the passengers contact details, because they are held by the 3rd party companies

[Shaolin]

Got to admire their approach though - no other company is camapaigning quite so successfully or publically against customer service. They act like some communist like-it-or-lump-it airline. Mrs.S. flew with them last year (short-notice, no choice) and said they were dreadful, I booked her ticket online, their site is like something put up by a 15 year old on work experience and coloured in by a 5 year old with a pack of high-lighters, of course what you NEED to know is hidden very well.

[andyquantum]

Thinking about it, they're (for me anyway) the perfect short haul airline if they just put up an honest straightforward price in the first place.

I'd actually want them to go a step further, and treat it like a bus or train journey, but I guess the airports wouldnt be too keen

[schmokin1]

Shaolin said:

Got to admire their approach though - no other company is camapaigning quite so successfully or publically against customer service. They act like some communist like-it-or-lump-it airline. Mrs.S. flew with them last year (short-notice, no choice) and said they were dreadful, I booked her ticket online, their site is like something put up by a 15 year old on work experience and coloured in by a 5 year old with a pack of high-lighters, of course what you NEED to know is hidden very well.

funny you should mention that, ISTR the ryan site was actually originally done by some IT students for a bung rather than by a 'proper' commercial IT outfit, at a fraction of the price of most similar sites!

[Puggit]

I'm in Edinburgh on business on Wednesday, and I have a meeting in Dublin on Thursday at 10am.

Rather than catch the Ryanair at around 10.30pm EDI-DUB and stay in Dublin overnight, I've opted to return on BMI to LHR, drive 45 mins home and get up at 5am to get to Dublin on BMI again.

Of course, I get more points

[havoc]

Chainguy said:

pano amo said:

bad_roo said:

Flew with RyanAir once. Never again.

Wow, talk about making an informed choice

So much whinging on here about budget airlines. Dont like them? Then dont use them! Fly BA and pay twice as much. Oh, dont like the sound of that either? Stay at home then!

Utter rollocks. I have flown BA Cityjet before for about £20 more than it was going to cost to go 'low cost'.

And you know what? I didn't even get dumped at an airport 30 miles from where I really wanted to be. Shocker, eh?

If saving a few quid up-front is what is most important to you, then:-
- Go ahead.
- You must be either very hard up or very sad.


IMHO the only reason they're still in business is there's a lot of people who don't care what service they get, as long as the price is right.

I've flown Ryanair twice (i.e. 4 legs). Both times I've found the service to be mediocre at best and the planes to be miserably equipped (the Cracow flights were the only ones I've been in where the seat-backs were fixed and there were no seat-pockets or trays...utterly miserable experience!!!).

[whoami]

Michael O'Leary said said:

bad_roo said:

Flew with RyanAir once. Never again.

Wow, talk about making an informed choice

So much whinging on here about budget airlines. Dont like them? Then dont use them! Fly BA and pay twice as much. Oh, dont like the sound of that either? Stay at home then!

[elster]

havoc said:

Chainguy said:

pano amo said:

bad_roo said:

Flew with RyanAir once. Never again.

Wow, talk about making an informed choice

So much whinging on here about budget airlines. Dont like them? Then dont use them! Fly BA and pay twice as much. Oh, dont like the sound of that either? Stay at home then!

Utter rollocks. I have flown BA Cityjet before for about £20 more than it was going to cost to go 'low cost'.

And you know what? I didn't even get dumped at an airport 30 miles from where I really wanted to be. Shocker, eh?

If saving a few quid up-front is what is most important to you, then:-
- Go ahead.
- You must be either very hard up or very sad.


IMHO the only reason they're still in business is there's a lot of people who don't care what service they get, as long as the price is right.

I've flown Ryanair twice (i.e. 4 legs). Both times I've found the service to be mediocre at best and the planes to be miserably equipped (the Cracow flights were the only ones I've been in where the seat-backs were fixed and there were no seat-pockets or trays...utterly miserable experience!!!).

Or running a business?

Why pay more than you have to?

It is cheaper if you get the right bookings and offers. It gets me from A to B and back again.

I have never had a problem with them yet. So i'll keep using them.

[Brown and Boris]

I must have had a rare experience because I have flown Ryanair, and a number of its budget competitors loads of time and have never had anything more than a 10 minute delay. Ok, so it is not a luxurious experience and they are pretty quick in chopping routes which don't pay (as all those with holiday homes in Europe will be finding out shortly) but when I can fly return to Jersey for less than the cattle class sinmgle off peak rail fare into London how can I complain?

[Tony*T3]

I fly out to see my mum in spain reglar on Ryan air.

Never been cancelled, never delayed (nearly always early in fact).

Return trip costs less than the parking at Luton usually.

Book more than a month ahead and your paying virtually nothing bar Taxes.

Only the terminally stupid pay overweight luggage charges.