Paying Over the Phone...
Discussion
I had a piece of equipment which needed repair. Sent it to the company it was bought from and after receiving it, they confirmed that it can be repaired and would only cost £47.00 including carriage and VAT. The chap on the phone asked for a fax number to send me the quote; told him to email it as well as to accept a verbal go-ahead etc etc. He then transferred the call to a lady who took payment of - as she confirmed - £47.00.
I've just taken delivery of the 'tool' and they've included the invoice which shows 47.00 + VAT.
When originally quoted, I quickly deduced the pre vat figure to be 40-quid - simple. Although it's only £8.23, how can they now say, "Oh, no, the quote was excluding vat" when TWO people confirmed, on the phone, the amount to be £47.00 INCLUSIVE?
I've just come off the phone to 'em and explained that had they quoted me 55.23, I sill would have paid it, but don't change your mind and add VAT to what was quoted as the total, because that's a blatant con. But all I got was, "I'll check with Kevin and see what he quoted on the order form, but he won't be back 'til next week".
It's not about eight-odd quid... but times aren't that f
king bad are they?
I've just taken delivery of the 'tool' and they've included the invoice which shows 47.00 + VAT.
When originally quoted, I quickly deduced the pre vat figure to be 40-quid - simple. Although it's only £8.23, how can they now say, "Oh, no, the quote was excluding vat" when TWO people confirmed, on the phone, the amount to be £47.00 INCLUSIVE?
I've just come off the phone to 'em and explained that had they quoted me 55.23, I sill would have paid it, but don't change your mind and add VAT to what was quoted as the total, because that's a blatant con. But all I got was, "I'll check with Kevin and see what he quoted on the order form, but he won't be back 'til next week".
It's not about eight-odd quid... but times aren't that f
king bad are they?Parrot of Doom said:
If they're VAT registered I know that the VAT should certainly be accounted for separately on an invoice, and I would presume the same is true for any quotations.
I'd just pay the £47 and ignore anything else. They're not going to pursue you for a few quid.
Paid for it over the phone. The lady taking the payment confirmed the amount to be £47.00.I'd just pay the £47 and ignore anything else. They're not going to pursue you for a few quid.
Four days later, I get the invoice which is for 47+
Glassman said:
Parrot of Doom said:
If they're VAT registered I know that the VAT should certainly be accounted for separately on an invoice, and I would presume the same is true for any quotations.
I'd just pay the £47 and ignore anything else. They're not going to pursue you for a few quid.
Paid for it over the phone. The lady taking the payment confirmed the amount to be £47.00.I'd just pay the £47 and ignore anything else. They're not going to pursue you for a few quid.
Four days later, I get the invoice which is for 47+
Glassman said:
Parrot of Doom said:
If they're VAT registered I know that the VAT should certainly be accounted for separately on an invoice, and I would presume the same is true for any quotations.
I'd just pay the £47 and ignore anything else. They're not going to pursue you for a few quid.
Paid for it over the phone. The lady taking the payment confirmed the amount to be £47.00.I'd just pay the £47 and ignore anything else. They're not going to pursue you for a few quid.
Four days later, I get the invoice which is for 47+
Ask for a copy of the call. Should sort it out pretty sharpish.
Simpo Two said:
Sounds like a misunderstanding to me.
Sales Bod said 'I've quoted him £47' and Accounts Bod automatically assumed it was ex-VAT.
As I said, this is more the principle rather than the amount. I'm not gonna screw over eight quid, but for them to hide behind this so called 'mis-understanding' shows clearly that they're trying to milk customers for ever penny they can get. Sales Bod said 'I've quoted him £47' and Accounts Bod automatically assumed it was ex-VAT.
The sales guy definitely said 47 and the accounts girl confirmed it as I read out my card details.
This particular pice of equipment (a glass polishing tool) is pretty much a one-off sale. You know when you just know that they know I've flagged something and that they've been caught out... I could tell in the way she started to jitter and stutter. For the sake of £8.23...
Why not just state it at the time? They didn't 'cause the amount was 47. Or just admit they got it wrong???
Glassman said:
Simpo Two said:
Sounds like a misunderstanding to me.
Sales Bod said 'I've quoted him £47' and Accounts Bod automatically assumed it was ex-VAT.
As I said, this is more the principle rather than the amount. I'm not gonna screw over eight quid, but for them to hide behind this so called 'mis-understanding' shows clearly that they're trying to milk customers for ever penny they can get. Sales Bod said 'I've quoted him £47' and Accounts Bod automatically assumed it was ex-VAT.
The sales guy definitely said 47 and the accounts girl confirmed it as I read out my card details.
This particular pice of equipment (a glass polishing tool) is pretty much a one-off sale. You know when you just know that they know I've flagged something and that they've been caught out... I could tell in the way she started to jitter and stutter. For the sake of £8.23...
Why not just state it at the time? They didn't 'cause the amount was 47. Or just admit they got it wrong???
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