Energy bills - What does this mean?
Discussion
I've just been on a comparison website to check to see if I can get cheaper elec and gas. I'm always wary of the naming policy on here.. so I'm currently with a company that starts with a N and ends in ower 
I've just looked and they are offering a Online 14 which is the cheapest for me on 3 comparison sites. The cost per unit is cheaper for both elec and gas on there, but the comparison shows me saving up to £350...
Tried to read the website of this deal, but its typical company stuff with lots of * T&C apply etc. etc....
At bottom it reads:
"You will receive a discount off your energy bill after you have been with n**ower and paid by monthly Direct Debit for 12 months."
Is anyone on this deal or know what thats suppose to mean? I only get these rates after 12 months of being on it?
I've just looked and they are offering a Online 14 which is the cheapest for me on 3 comparison sites. The cost per unit is cheaper for both elec and gas on there, but the comparison shows me saving up to £350...
Tried to read the website of this deal, but its typical company stuff with lots of * T&C apply etc. etc....
At bottom it reads:
"You will receive a discount off your energy bill after you have been with n**ower and paid by monthly Direct Debit for 12 months."
Is anyone on this deal or know what thats suppose to mean? I only get these rates after 12 months of being on it?
I did the same as you, in my area Npower was also the cheapest (I dont think there is a problem naming companies unless you are s
gging them off!)
The offer than came up on uswitch.com was for new customers only, however I didnt read the small print of this and just phoned customer services and said that I didnt think I was on the most appropriate tarrif.
They explained that it was for new customers only but would put me on it anyway.
Just give the customer service people a chat, they were pretty helpful when I spoke to them, if there is a better "deal" that you are entitled to they will stick you on it.
gging them off!)The offer than came up on uswitch.com was for new customers only, however I didnt read the small print of this and just phoned customer services and said that I didnt think I was on the most appropriate tarrif.
They explained that it was for new customers only but would put me on it anyway.
Just give the customer service people a chat, they were pretty helpful when I spoke to them, if there is a better "deal" that you are entitled to they will stick you on it.
Vipers said:
If you watched telly last night, you will know its all horse ste......
P.S. Up to £350 could be TWO QUID
Sorry was out last night, and didnt see it. What programme was it? See if I can get a re-run, or was it a news item?te......P.S. Up to £350 could be TWO QUID
Edited by Vipers on Tuesday 2nd December 10:07
davido140 said:
I did the same as you, in my area Npower was also the cheapest (I dont think there is a problem naming companies unless you are sgging them off!)
The offer than came up on uswitch.com was for new customers only, however I didnt read the small print of this and just phoned customer services and said that I didnt think I was on the most appropriate tarrif.
They explained that it was for new customers only but would put me on it anyway.
Just give the customer service people a chat, they were pretty helpful when I spoke to them, if there is a better "deal" that you are entitled to they will stick you on it.
Cheers for that, I understand that up to £350 could be 1p, but the per unit rates seem cheaper. Was just worried they would tie me in for 5 years and raise the prices in the 2nd year or something. I'll give them a ring and see what they say.gging them off!)The offer than came up on uswitch.com was for new customers only, however I didnt read the small print of this and just phoned customer services and said that I didnt think I was on the most appropriate tarrif.
They explained that it was for new customers only but would put me on it anyway.
Just give the customer service people a chat, they were pretty helpful when I spoke to them, if there is a better "deal" that you are entitled to they will stick you on it.
I am with npower and have just switched to the Online 14 tariff using their web-site. You can only pay by monthly Direct Debit. What is not clear until you are on the tariff and receive the written confirmation is that npower insist on setting the amount of the direct debit way above the cost of the electricity you use. The call centre operator claimed this is because npower are prohibited by law from allowing me to be in debt with them at the end of any month, so they are 'forced' to set the DD above the cost of the electricity that you use in the highest consumption month. My respoense that DD's can be variable so npower could just take the correct payment for the energy actually used was ignored (I pay my credit card monthly bill this way so what's the problem?). I then stated that the same law forbade me allowing them to be in debt with me at the end of any month so I would use the DD guarantee to claim back any over-payment.
Saturday's Guardian Money section had an informative article on payments for energy.
Saturday's Guardian Money section had an informative article on payments for energy.
Glosphil said:
I am with npower and have just switched to the Online 14 tariff using their web-site. You can only pay by monthly Direct Debit. What is not clear until you are on the tariff and receive the written confirmation is that npower insist on setting the amount of the direct debit way above the cost of the electricity you use. The call centre operator claimed this is because npower are prohibited by law from allowing me to be in debt with them at the end of any month, so they are 'forced' to set the DD above the cost of the electricity that you use in the highest consumption month. My respoense that DD's can be variable so npower could just take the correct payment for the energy actually used was ignored (I pay my credit card monthly bill this way so what's the problem?). I then stated that the same law forbade me allowing them to be in debt with me at the end of any month so I would use the DD guarantee to claim back any over-payment.
Saturday's Guardian Money section had an informative article on payments for energy.
This is the kind of thing I was looking for, thanks. So basically they can say we're setting you at £100 a month (even though you'd only use about £40) and be stuck? There isnt any negotiation on the DD amount?Saturday's Guardian Money section had an informative article on payments for energy.
3sixty said:
Sorry was out last night, and didnt see it. What programme was it? See if I can get a re-run, or was it a news ite..
ITV1, (Mind be scottish ITV as I watched in in Aberdeen, title was "Power Struggles".Tonight Fiona Fostger leads an investigation into why falling wholesale energy prices have noty been reflected in the cost of utility bills. The reporter also asks whether switching energy suppliers is a good way to save money.
Interesting enough, when British Gas screwed someone big time (in the proghramme),, and eventually owned up, and made amennds, the person who had been screwed switched suppliers, British Gas then phoned her up to see why she switched, She told them to read hers history with British Gas on the screen infront of the caller, turns out the saga of her being screwed for lots of money had been deleted from her file, strange that?
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