Discussion
Please bear with me.
A couple of years ago I bought a leather settee from a well respected furniture store that bears the name of its founder. However, the leather has now worn through and ripped in the middle of one of the seat bases.
The members of staff in the store are being very helpful and seem to be fighting my corner, but customer services are hiding behind a legality. They claim that as the settee was in the sale, it was sold as seen.
Now as far as I know, I bought a new settee. It took 12 weeks to be delievered, so I'm assuming I didn't buy the actual settee I saw in the store. It was also in perfect condition when it was delivered. I haven't actually decided what I want yet - ie a refund, money towards a new settee or whatever. I just know I don't want to be fobbed off.
Can they say it was sold as seen?
What should I ask for?
Should I just wind my neck in and stop being a tightarsed Yorkshireman?
A couple of years ago I bought a leather settee from a well respected furniture store that bears the name of its founder. However, the leather has now worn through and ripped in the middle of one of the seat bases.
The members of staff in the store are being very helpful and seem to be fighting my corner, but customer services are hiding behind a legality. They claim that as the settee was in the sale, it was sold as seen.
Now as far as I know, I bought a new settee. It took 12 weeks to be delievered, so I'm assuming I didn't buy the actual settee I saw in the store. It was also in perfect condition when it was delivered. I haven't actually decided what I want yet - ie a refund, money towards a new settee or whatever. I just know I don't want to be fobbed off.
Can they say it was sold as seen?
What should I ask for?
Should I just wind my neck in and stop being a tightarsed Yorkshireman?
'Sold as seen' covers defects a layperson would see. If the defect appears afterwards, or isnt visible then you have good comeback.
Sold as seen is for items which might be externally damaged - say a scratch on a table or a mark on a TV. If the TV didnt function properly, SaS wouldnt cover it.
IMO, IANAL etc etc
Sold as seen is for items which might be externally damaged - say a scratch on a table or a mark on a TV. If the TV didnt function properly, SaS wouldnt cover it.
IMO, IANAL etc etc
gmk666 said:
haggy said:
A couple of years ago you say....??
Yes. Hence my tightarse comment. Three to be precise, but is that acceptable for a leather settee to start to fall to bits?Anyway, i thought all you yorkshire lot had straw bales for furniture
phumy said:
"Oh look mr insurance company ive dropped something nasty onto my three piece suite"
"Oh have you mr householder?, ok i will send you a claim form, send it back to us promptly and we will see what we can do, oh by the way do you have new for old?" "You do! Oh thats fine then"
So that my premiums go up you mean!!!"Oh have you mr householder?, ok i will send you a claim form, send it back to us promptly and we will see what we can do, oh by the way do you have new for old?" "You do! Oh thats fine then"
Sorry - total no no in my book!
garyhun said:
phumy said:
"Oh look mr insurance company ive dropped something nasty onto my three piece suite"
"Oh have you mr householder?, ok i will send you a claim form, send it back to us promptly and we will see what we can do, oh by the way do you have new for old?" "You do! Oh thats fine then"
So that my premiums go up you mean!!!"Oh have you mr householder?, ok i will send you a claim form, send it back to us promptly and we will see what we can do, oh by the way do you have new for old?" "You do! Oh thats fine then"
Sorry - total no no in my book!
(And before anyone asks, no she didn't rip the settee.)
got new for old, currently on camera number 3 after the first fell into a portaloo, never to be seen again, second into a pint glass, it went back to the makers who gave me a cert saying it was dead, current one would have cost me £250, but was just the excess... Suspect would have difficulties on a fourth
maybe the op's kids jumped up and down on it all the time and it split ?
3 years is good, depends how long the guarantee was for ?
maybe the op's kids jumped up and down on it all the time and it split ?
3 years is good, depends how long the guarantee was for ?
Neil_H said:
Is 3 years not pushing the boundaries of fair wear and tear a little far?
Depending on the grade of leather, I wouldn't have said so.We purchased some leather sofas when we moved into our house 7 years ago and despite two (now) 8 & 6 year-old kids, they still look as good as the day they were delivered. They were Grade 30 leather though, so I guess it does make a difference in longevity.
As the poster above says, a £200 Argos 'leather' sofa is really designed, or expected, to last an awfully long time
s3fella said:
If it is John Lewis, go in store and make a right fuss on Saturday before Xmas....they will soon sort you out with a refund or credit note!
If it's Dodgy Ron the Sofaman, (run by Ron Sofaman) then you may as well try to set fire to your own pxxs.
It's neither, but I reckon the first line of attack would still work.If it's Dodgy Ron the Sofaman, (run by Ron Sofaman) then you may as well try to set fire to your own pxxs.
Perhaps I could even go to one his posh restaurants like Orrery, Quaglino's or Pont de la Tour and do the same.
(Is that too obvious?)
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