"Can I speak to the owner of the business please?"
Discussion
Can I ask what it's regarding?
Can I speak to the owner of the business please? (Asking again for some reason?!)
Well unfortunately he's a tad tied up at the moment. (Currently sitting on a beach in Mexico actually)
Ok...*mumbles a bit*
Can I speak to the owner of the business please? (Asking again for some reason?!)
Well unfortunately he's a tad tied up at the moment. (Currently sitting on a beach in Mexico actually)
Ok...*mumbles a bit*
- hangs up*
Edited by ironictwist on Friday 19th December 12:26
Murray993 said:
ironictwist said:
Seriously...These people need to at least put a bit of effort into there "approach"
Did you mean "their approach" A bit more attention to detail would be appreciated. 
Edited by ironictwist on Friday 19th December 12:26
This crap drives me and my staff livid.
I'm a director of two companies, so we get loads of this - a lot more recently - and the callers are arrogant rude and downright f
king presumptuous to beleive is a.) that a gainfully employed boss busy doing nothing (I'm not I'm here on PH!) and b.) that they somehow have a right to talk to them.
I've instructed people to simply put the 'phone down on these sorts of callers.
I'm a director of two companies, so we get loads of this - a lot more recently - and the callers are arrogant rude and downright f
king presumptuous to beleive is a.) that a gainfully employed boss busy doing nothing (I'm not I'm here on PH!) and b.) that they somehow have a right to talk to them.I've instructed people to simply put the 'phone down on these sorts of callers.
Do you ever get the guys from America selling shares?
"Hi, can we speak to *director's name*"
> "I'll just try his line, can I ask who's calling"
"It's James"
> "James, what is the call regarding?"
"I'm calling about a BUSINESS MATTER"
> "James I can't put you through without more details, can you tell me where you're calling from?"
"Is *director's name* available?"
> "What is the nature of the call?"
"I'm calling to speak to *director's name* about a BUSINESS OPPORTUNITY"
> Puts call on hold indefinitely
"Hi, can we speak to *director's name*"
> "I'll just try his line, can I ask who's calling"
"It's James"
> "James, what is the call regarding?"
"I'm calling about a BUSINESS MATTER"
> "James I can't put you through without more details, can you tell me where you're calling from?"
"Is *director's name* available?"
> "What is the nature of the call?"
"I'm calling to speak to *director's name* about a BUSINESS OPPORTUNITY"
> Puts call on hold indefinitely
singlecoil said:
Cold callings s. I hate them. Trouble is, if you tell them to fk off, every now and then you will get one that will ring back and pretend to be a customer, or some other kind of harrassment, just because they are pissed off that they haven't sold any of their st that day.
Luckily, we're in a fairly specialist industry, so it's fairly hard for anyone to 'phone as a wind-up customer. Mind you on occasions even 'genuine' customers can astound:s. I hate them. Trouble is, if you tell them to fk off, every now and then you will get one that will ring back and pretend to be a customer, or some other kind of harrassment, just because they are pissed off that they haven't sold any of their st that day.Customer: Yeah I'm after a rubber track for me digger.
DIGBITS: Okay [you have called the right people] what make and model is it?
Customer: Well it's yellow...
Digga said:
This crap drives me and my staff livid.
I'm a director of two companies, so we get loads of this - a lot more recently - and the callers are arrogant rude and downright fking presumptuous to beleive is a.) that a gainfully employed boss busy doing nothing (I'm not I'm here on PH!) and b.) that they somehow have a right to talk to them.
I've instructed people to simply put the 'phone down on these sorts of callers.
Boss has told me to do the same as well. We've had loads of them calling just recently, drives me and him mad. I'm a director of two companies, so we get loads of this - a lot more recently - and the callers are arrogant rude and downright f
king presumptuous to beleive is a.) that a gainfully employed boss busy doing nothing (I'm not I'm here on PH!) and b.) that they somehow have a right to talk to them.I've instructed people to simply put the 'phone down on these sorts of callers.
I know they are just doing a job, but god it's annoying when the phone is busy as it is without them adding to it.
I had to do this for a while when i first started, i hated every min of it. I know how annoying they are, and there i was doing it!
Thankfully alot of people i spoke to where helpful, maybe they could hear the embarrasment in my voice.
It wasnt so bad though as it was just drumming up business for advertising in football programmes which seem to be quite popular.
I think the best response i got from someone, thankfully in reply to an email (asking if they'd like to advertise in the Aberdeen FC programme) was and i quote:
I banned Jimmy Calderwood from my restaurant years ago, for being a rude and obnoxious prick and i therefore conclude that Advertising at a middle of the road football ground would certainly not benefit my business.
Cheers anyway.
Kind Regards,
Steven ******,
Tel ***************.
(Remember to book your table at Cafe*****)
Thankfully alot of people i spoke to where helpful, maybe they could hear the embarrasment in my voice.
It wasnt so bad though as it was just drumming up business for advertising in football programmes which seem to be quite popular.
I think the best response i got from someone, thankfully in reply to an email (asking if they'd like to advertise in the Aberdeen FC programme) was and i quote:
I banned Jimmy Calderwood from my restaurant years ago, for being a rude and obnoxious prick and i therefore conclude that Advertising at a middle of the road football ground would certainly not benefit my business.
Cheers anyway.
Kind Regards,
Steven ******,
Tel ***************.
(Remember to book your table at Cafe*****)
Pissing against the wind here; I answer every one of the call requests personally. It could be more business, or a genuine complaint about the services I offer. If the person at the other end of the line doesn't at least get their question aired, how do you think they are going to perceive your services? Further more what are they likely to say to others about your services/delivery of?
SS HSV said:
Pissing against the wind here; I answer every one of the call requests personally. It could be more business, or a genuine complaint about the services I offer. If the person at the other end of the line doesn't at least get their question aired, how do you think they are going to perceive your services? Further more what are they likely to say to others about your services/delivery of?
Tell me you are joking. Good deadpan delivery, though, had me wondering for a minute.A previous boss of mine swapped his first and middle name when registering at Companies House (either that or habitually goes by his middle name rather than first). Filters out the sales calls rather efficiently.
10 mins was the record of keeping someone on hold while the receptionist tried in vain to locate the MD...
10 mins was the record of keeping someone on hold while the receptionist tried in vain to locate the MD...
SS HSV said:
Pissing against the wind here; I answer every one of the call requests personally.
You obviously don't receive anywhere near as many as I do. On occasions I coudl easliy spend most of a morning or afternoon going from one to the next.SS HSV said:
It could be more business,
I have staff who are willing and more than capable of discussing any initial enquiries.SS HSV said:
or a genuine complaint about the services I offer. If the person at the other end of the line doesn't at least get their question aired, how do you think they are going to perceive your services? Further more what are they likely to say to others about your services/delivery of?
Again, if there is a complaint, initially we have staff to handle this. Customers can request to speak to a director and such requests are never reasonably refused.
Sorry, I'll take my geeky joke somewhere else 
Mr Patel: Can I speak to the owner of the business please?
ironictwist : I didn't know we had an owner. I thought we were an autonomous collective.
Mr Patel: You're fooling yourself. We're living in a dictatorship. A self-perpetuating autocracy in which the working classes--
ironictwist : Oh there you go, bringing class into it again.
Mr Patel: Please, please good people. I am in haste. Who lives in the big office with a window?
ironictwist : No one live there.
Mr Patel: Then who is your boss?
ironictwist : We don't have a boss.
Mr Patel: What?
ironictwist : I told you. We're an anarcho-syndicalist commune. We take it in turns to act as a sort of executive officer for the week.
Mr Patel: Yes.
ironictwist : But all the decision of that officer have to be ratified at a special biweekly meeting.
Mr Patel: Yes, I see.
ironictwist : By a simple majority in the case of purely internal affairs,--
Mr Patel: Be quiet!
ironictwist : --but by a two-thirds majority in the case of more--
Mr Patel: Be quiet! I order you to be quiet!
ironictwist : Order, eh -- who does he think he is?
ironictwist : I didn't know we had an owner. I thought we were an autonomous collective.
Mr Patel: You're fooling yourself. We're living in a dictatorship. A self-perpetuating autocracy in which the working classes--
ironictwist : Oh there you go, bringing class into it again.
Mr Patel: Please, please good people. I am in haste. Who lives in the big office with a window?
ironictwist : No one live there.
Mr Patel: Then who is your boss?
ironictwist : We don't have a boss.
Mr Patel: What?
ironictwist : I told you. We're an anarcho-syndicalist commune. We take it in turns to act as a sort of executive officer for the week.
Mr Patel: Yes.
ironictwist : But all the decision of that officer have to be ratified at a special biweekly meeting.
Mr Patel: Yes, I see.
ironictwist : By a simple majority in the case of purely internal affairs,--
Mr Patel: Be quiet!
ironictwist : --but by a two-thirds majority in the case of more--
Mr Patel: Be quiet! I order you to be quiet!
ironictwist : Order, eh -- who does he think he is?
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