TV Warranty and Liquidated Retailers?
Discussion
I'm hopefully going to be purchasing a new LCD tv soon but I'm slightly concerned where to get it from.
The reasons being I'm not sure that if the retailer that I bought it from seized to exist i.e. Zavvi/ Woolworths, would the warranty/ guarantee be invalid or is it a manufacturers warranty?
Would I be best buying from the likes of John Lewis, to possibly avoid this problem? Also would buying it using a credit card provide further back up?
The reasons being I'm not sure that if the retailer that I bought it from seized to exist i.e. Zavvi/ Woolworths, would the warranty/ guarantee be invalid or is it a manufacturers warranty?
Would I be best buying from the likes of John Lewis, to possibly avoid this problem? Also would buying it using a credit card provide further back up?
cannondale said:
Is this the same as a 5 year warranty, like the one you get from John Lewis?
If you have a warranty supplied inhouse by the retailer then you are no longer covered. If the warranty was provided by a third party company you may still be covered but would need to consult them to confirm this.Eric Mc said:
Badgerboy said:
Manufacturers are legally obliged to honour the one year guarantee. Anything more than that is up to them. The John Lewis situation would be between you and the retailer.
Under EU law, there is now a mandatory TWO year warranty on household items.Eric Mc said:
Badgerboy said:
Manufacturers are legally obliged to honour the one year guarantee. Anything more than that is up to them. The John Lewis situation would be between you and the retailer.
Under EU law, there is now a mandatory TWO year warranty on household items.As I'm fairly convinced that that is incorrect.
Plotloss said:
Eric Mc said:
Badgerboy said:
Manufacturers are legally obliged to honour the one year guarantee. Anything more than that is up to them. The John Lewis situation would be between you and the retailer.
Under EU law, there is now a mandatory TWO year warranty on household items.As I'm fairly convinced that that is incorrect.
Alfahorn said:
Plotloss said:
Eric Mc said:
Badgerboy said:
Manufacturers are legally obliged to honour the one year guarantee. Anything more than that is up to them. The John Lewis situation would be between you and the retailer.
Under EU law, there is now a mandatory TWO year warranty on household items.As I'm fairly convinced that that is incorrect.
http://www.waheedkhan.com/tt/2yearwarranty1.htm
This is from the EU's own consumers' rights pages -
When does the European Directive on the Sale of consumer goods and associated guarantees apply?
The Directive applies to anything bought by any private consumer in a shop or from another professional seller in an EU Member State. With the exception of:
Real estate.
Goods which are sold under execution or otherwise by authority of law.
Water, gas and electricity in unpackaged form.
In some EU Member States other rules may apply in respect of second-hand goods or articles bought at auctions.
What requirements must your purchase comply with?
The seller must sell you goods which "are in conformity with the contract of sale". This is the case:
If your purchase complies with the description given by the seller and complies with the qualities which the seller has claimed for the product or service.
If your purchase is fit for any particular purpose for which you require it and which was made known to the seller.
If your purchase is fit for the purposes for which goods or services of the same type are normally used.
If the quality and performance of your purchase correspond to what is normal for goods or services of the same type and which you may reasonably expect of it given the description or public statements made about it or them by the seller, the manufacturer or his representative.
The seller is directly liable to you, the consumer, for any lack of conformity with the above requirements. He may not, therefore, hind behind the manufacturer or other supplier.
When are you entitled to free repair or replacement?
The seller is liable for the proper performance of your purchase for a period OF AT LEAST TWO YEARS. If the purchased item becomes defective within 6 months or if, within this period, the performance of the purchased item is not what you might reasonably expect of it, it is assumed that the lack of conformity already existed at the time of purchase. This does not apply, if the seller can prove that the defect is your own fault. If the defect becomes apparent between 6 and 24 months after purchase, it is your responsibility to show that the defect or fault already existed at the time you purchased the item. You are entitled to repair or replacement of your purchase free of charge, if a defect becomes apparent through no fault of your own within a period of 2 years. Repair or replacement must take place within a reasonable period and without any serious inconvenience to you.
The period of 2 years is a minimum requirement which every EU Member State must comply with. However, under Dutch legislation it is assumed that you are entitled to a longer period of compliance with the requirements of proper performance in the case of products with a longer expected useful life (washing machines, cars and other durable goods). The Netherlands therefore offers consumers (including those from abroad) more far-reaching protection than is required by the European Directive. However, this does not mean that you are entitled to repair free of charge in all cases after a period of 2 years. You must take into account the age of the purchased item in relation to its expected useful life and normal depreciation for age and wear and tear.
When are you entitled to a refund?
The seller is only entitled to refuse to repair or replace a faulty item, if this would entail unreasonably high costs for the seller. In that case or if repair or replacement is not possible or undesirable for any other reason, you are entitled to:
When does the European Directive on the Sale of consumer goods and associated guarantees apply?
The Directive applies to anything bought by any private consumer in a shop or from another professional seller in an EU Member State. With the exception of:
Real estate.
Goods which are sold under execution or otherwise by authority of law.
Water, gas and electricity in unpackaged form.
In some EU Member States other rules may apply in respect of second-hand goods or articles bought at auctions.
What requirements must your purchase comply with?
The seller must sell you goods which "are in conformity with the contract of sale". This is the case:
If your purchase complies with the description given by the seller and complies with the qualities which the seller has claimed for the product or service.
If your purchase is fit for any particular purpose for which you require it and which was made known to the seller.
If your purchase is fit for the purposes for which goods or services of the same type are normally used.
If the quality and performance of your purchase correspond to what is normal for goods or services of the same type and which you may reasonably expect of it given the description or public statements made about it or them by the seller, the manufacturer or his representative.
The seller is directly liable to you, the consumer, for any lack of conformity with the above requirements. He may not, therefore, hind behind the manufacturer or other supplier.
When are you entitled to free repair or replacement?
The seller is liable for the proper performance of your purchase for a period OF AT LEAST TWO YEARS. If the purchased item becomes defective within 6 months or if, within this period, the performance of the purchased item is not what you might reasonably expect of it, it is assumed that the lack of conformity already existed at the time of purchase. This does not apply, if the seller can prove that the defect is your own fault. If the defect becomes apparent between 6 and 24 months after purchase, it is your responsibility to show that the defect or fault already existed at the time you purchased the item. You are entitled to repair or replacement of your purchase free of charge, if a defect becomes apparent through no fault of your own within a period of 2 years. Repair or replacement must take place within a reasonable period and without any serious inconvenience to you.
The period of 2 years is a minimum requirement which every EU Member State must comply with. However, under Dutch legislation it is assumed that you are entitled to a longer period of compliance with the requirements of proper performance in the case of products with a longer expected useful life (washing machines, cars and other durable goods). The Netherlands therefore offers consumers (including those from abroad) more far-reaching protection than is required by the European Directive. However, this does not mean that you are entitled to repair free of charge in all cases after a period of 2 years. You must take into account the age of the purchased item in relation to its expected useful life and normal depreciation for age and wear and tear.
When are you entitled to a refund?
The seller is only entitled to refuse to repair or replace a faulty item, if this would entail unreasonably high costs for the seller. In that case or if repair or replacement is not possible or undesirable for any other reason, you are entitled to:
Eric Mc said:
So, the UK decided not to apply aan EU directive that gave consumers better warranty terms?
The lady who pushed this legislation through the European Parliament was on the radio a while ago and she certainly seemed to be indicating that it was now in force throughout the EU.
Assuming that this legislation is applicable, why do (the majority of)retailers continue to advertise goods a 1 year warranty?The lady who pushed this legislation through the European Parliament was on the radio a while ago and she certainly seemed to be indicating that it was now in force throughout the EU.
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