Tumble Dryer Repair

[ali_kat]

Our (6 week old) tumble dryer (made by a firm that most of us refer to as a vaccumn cleaner also the name of the FBI head for a while) went 'kaput' over new year, stopped heating therefore not drying anything

We've just had the repair man out.

Supposed to be here at 3pm, so I had to take the afternoon off work

He arrived at 5pm

He swapped the heating element, still kaput.

He then looks at the wiring loom, and sees a short, so cuts the wires out and replaces them - incorrectly, blowing the mains box.

As he is telling us it need a completley new wiring loom he gets a phone call, from his Manager.

He is made redundant.

He put it all back together and told us someone would be out next week to try and re-wire it.

Not good enough!

It is disgusting that he is made redundant over the phone, made worse that he is with a customer at the time.

But where do we go from here, are we out of order to expect our 6 week old dryer to be replaced, not fixed?

[escargot]

Shame he fked it up but blimey, poor bloke.

What a shoddy outfit though...

[croyde]

I would expect it to be replaced, especially as they tried to repair it unsuccessfully. Ours went phut at 3 weeks old and there I was outside Currys last Boxing day insisting that the manager take it back. He just called H**ver and they told him to replace it. i had to kick up a big stink tho'. Of course it helped that I had a car big enough to throw a Tumble Dryer into the back of tho'.

Best of luck.

[ali_kat]

Yeah, am gutted for him, not a nice way to be told, and he doesn't even drink

Am actually thinking of asking for a refund... Obviously not fit for purpose

[davea3]

where did you buy it from?

Who is fixing it the manufacture or some warrenty repair company?

[mickk]

Feel sorry for the bloke, but thats no excuse for doing a bad job. Ive had experience with this company and i suggest they should stick to making vacuum cleaners cause there st at making other appliances

If its less than a year old demand a new one

[ali_kat]

croyde said:

I would expect it to be replaced, especially as they tried to repair it unsuccessfully. Ours went phut at 3 weeks old and there I was outside Currys last Boxing day insisting that the manager take it back. He just called H**ver and they told him to replace it. i had to kick up a big stink tho'. Of course it helped that I had a car big enough to throw a Tumble Dryer into the back of tho'.

Best of luck.

Hmmm... that is a plan...

Similar situation to ours (shop & make), but we called the repair folk out as per instructions

[ali_kat]

davea3 said:

where did you buy it from?

Who is fixing it the manufacture or some warrenty repair company?

the place you associate with Indian food

The manufacturer (although it wasn't a chinese bloke where they are made!)

[croyde]

That is what I was supposed to do but Boxing Day and loads of washing meant that i was not going to wait a week for a repairman to come out just to tell me that it was fooked.

[ali_kat]

mickk said:

Feel sorry for the bloke, but thats no excuse for doing a bad job. Ive had experience with this company and i suggest they should stick to making vacuum cleaners cause there st at making other appliances

If its less than a year old demand a new one

I think we may well be taking it to the shop tomorrow

[ali_kat]

croyde said:

That is what I was supposed to do but Boxing Day and loads of washing meant that i was not going to wait a week for a repairman to come out just to tell me that it was fooked.

I'd just finished it all

Can't wait another week tho!

[grumbledoak]

At six weeks old I'd demand a new one.

stty way to be told you are fired, though.

[davea3]

If you brought a brand new car and it broke you would be straight down the shop.

Take it back and demand a new one as yours has now been buggered about with so much it may casue problems in the future.

"YOU HAVE A NEW BORN BABY AND IT IS VITAL IT HAS CLEAN BEDDING AND CLOTHES AND A NON WORKING TUMBLE DRYER IS OUT OF THE QUESTION"

May be a little lie but non the less may get you noticed etc.

[croyde]

Its not a W something 180 is it? because a year later the suspension springs will go, then the doo dah that stops it working when the water res is full, stops working, but you run it for weeks whilst it pi55es a couple of litres of water out the back and unbeknown to you, your laminate flooring is rotting underneath.

Apart from that and considering it has been on at least twice a day for 2 years, its not bad really and it was only £180.

[Hyperion]

Well, he was clearly rubbish at his job!!
You don't just replace heating elements without testing them first - it's not hard.
If the wire had shorted out it would probably blow a fuse and not work at all.
Most likely culprit is the thermostatic non-resettable fuse. They sit in the path of the heater and detect if it gets too hot. The usually blow if you don't clean out the filter. I can't see it needing a whole new loom, unless it's melted?

Get a competent sparky - it shouldn't cost much to repair.

Edited by Hyperion on Friday 9th January 18:59

[ali_kat]

Dave - like your thinking mate

Croyde - nope, this is not a condensing one

[croyde]

ali_kat said:

Dave - like your thinking mate

Croyde - nope, this is not a condensing one

This is turning into www.whitegoods.co.uk.

Edited by croyde on Friday 9th January 19:03

Edited by croyde on Friday 9th January 19:04

[ali_kat]

Hyperion said:

Well, he was clearly rubbish at his job!!
You don't just replace heating elements without testing them first - it's not hard.
If the wire had shorted out it would probably blow a fuse and not work at all.
Most likely culprit is the thermostatic non-resettable fuse. They sit in the path of the heater and detect if it gets too hot. The usually blow if you don't clean out the filter. I can't see it needing a whole new loom, unless it's melted?

Get a competent sparky - it shouldn't cost much to repair.

Edited by Hyperion on Friday 9th January 18:59

True, still not a nice thing.

However, a sparky when it is 6 weeks old and so under warranty? why waste more money after bad?

[dickkark]

Hyperion said:

Most likely culprit is the thermostatic non-resettable fuse. They sit in the path of the heater and detect if it gets too hot. The usually blow if you don't clean out the filter.

Some have a bimetal strip instead,we have a year old condenser machine with two fitted.

One had snapped completely bonly £6 though,fixed it myself and had been using it for four days before the engineer turned up,an old fella.
He came out prepared with two new ones and a control unit for my model with him.
He checked the machine over electrically and done the washing machine while he was there and levelled it up properly,even though it was out of warranty/service plan.
They are not all tts.
This old boy is a breath of fresh air,after some of the aholes you let in your house.

[ali_kat]

Despite best efforts, it appears that a Tumble Dryer won't go in the back of the car

So we have rung the 'Ex FBI Head' again, and been given an uplift number that we give to 'the indian food' and they deliver a new one, removing the old one

They have also apologised for the engineer 'situation' last night