Ebay Listing Cancelled
Author
Discussion

Merlot

Original Poster:

4,121 posts

237 months

Monday 12th January 2009
quotequote all
I've had my Ebay listing cancelled as it 'breaches keyword spamming rules'.

This is because I have put "As new" in the title, which is correct - the item is as new.

It would seem they haven't given me a credit for the insertion fee (£13.49) and to relist it I have to pay a further £13.49.

They also helpfully give no telephone number or email address to contact them.


Any advice?



Tony*T3

20,911 posts

276 months

Monday 12th January 2009
quotequote all
Surely something is either 'New' or not 'new'? Is your item 'New' or is it 'Used'?


Bee_Jay

2,599 posts

277 months

Monday 12th January 2009
quotequote all
Merlot said:
I've had my Ebay listing cancelled as it 'breaches keyword spamming rules'.

This is because I have put "As new" in the title, which is correct - the item is as new.

It would seem they haven't given me a credit for the insertion fee (£13.49) and to relist it I have to pay a further £13.49.

They also helpfully give no telephone number or email address to contact them.


Any advice?
You are on a loser. They are really hot on people using 'As New' - I tried it recently with a lens which had been used twice, still had all original packaging etc. It is still 'used' unfortunately.

They let me re-list though without paying again.

Merlot

Original Poster:

4,121 posts

237 months

Monday 12th January 2009
quotequote all
Tony*T3 said:
Surely something is either 'New' or not 'new'? Is your item 'New' or is it 'Used'?
It is hardly used, and the condition is 'as new'. Ie, no difference from a new product.


SS HSV

9,646 posts

287 months

Monday 12th January 2009
quotequote all
anonymous said:
[redacted]
Yes. If one can't stitch you up the other will frown

paoloh

8,617 posts

233 months

Monday 12th January 2009
quotequote all
Merlot said:
I've had my Ebay listing cancelled as it 'breaches keyword spamming rules'.

This is because I have put "As new" in the title, which is correct - the item is as new.

It would seem they haven't given me a credit for the insertion fee (£13.49) and to relist it I have to pay a further £13.49.

They also helpfully give no telephone number or email address to contact them.


Any advice?
They will give you your listing fee back and here is their number 02080802105

pdV6

16,442 posts

290 months

Monday 12th January 2009
quotequote all
Merlot said:
Tony*T3 said:
Surely something is either 'New' or not 'new'? Is your item 'New' or is it 'Used'?
It is hardly used, and the condition is 'as new'. Ie, no difference from a new product.
I agree with you, however, it is in point of fact not "new" and is actually "used".
EBay are very clear on the difference. Putting "as new" in the title will cause it to come up on a search for "new" items and as such is very annoying.
I realise that to an end-user buying something, "as new" is as good as "new" (assuming the seller isn't lying) but if you were looking for something "new" to give as a gift, "as new" wouldn't cut it.

Nowt to stop you describing it as "in as-new condition" in the body of the ad though.

Anyway, hardly bother with EBay any more; it just seems like far too much hassle these days, both buying and selling.

Edited by pdV6 on Monday 12th January 17:10

Merlot

Original Poster:

4,121 posts

237 months

Monday 12th January 2009
quotequote all
paoloh said:
Merlot said:
I've had my Ebay listing cancelled as it 'breaches keyword spamming rules'.

This is because I have put "As new" in the title, which is correct - the item is as new.

It would seem they haven't given me a credit for the insertion fee (£13.49) and to relist it I have to pay a further £13.49.

They also helpfully give no telephone number or email address to contact them.


Any advice?
They will give you your listing fee back and here is their number 02080802105
They just have, panic over! Just didn't want to lose £13.50 for nothing. smile

An extra days exposure is fine in my book.

dibbers006

14,640 posts

247 months

Monday 12th January 2009
quotequote all
If you had placed your advert in 'USED' with the tagline 'as New' then eBay are s.

If however, you placed your advert in 'NEW' with the tagline 'as New' then you are misleading the Search Listing which is incredibly annoying to find someones opinion of 'Used Once' 'as New' when you are searching for something still in the cellophane by searching 'NEW'

Merlot

Original Poster:

4,121 posts

237 months

Monday 12th January 2009
quotequote all
pdV6 said:
Merlot said:
Tony*T3 said:
Surely something is either 'New' or not 'new'? Is your item 'New' or is it 'Used'?
It is hardly used, and the condition is 'as new'. Ie, no difference from a new product.
I agree with you, however, it is in point of fact not "new" and is actually "used".
EBay are very clear on the difference. Putting "as new" in the title will cause it to come up on a search for "new" items and as such is very annoying.
I realise that to an end-user buying something, "as new" is as good as "new" (assuming the seller isn't lying) but if you were looking for something "new" to give as a gift, "as new" wouldn't cut it.
Fair enough smile

waynepixel

3,978 posts

253 months

Monday 12th January 2009
quotequote all
anonymous said:
[redacted]
I agree, allot of people I are getting sick of Ebay and there st policies. It could be a great time for a rival to come along. A website that has a set price for auctions and no bloody % on top.

Neil_H

15,418 posts

280 months

Monday 12th January 2009
quotequote all
They're just trying to make search results more accurate, I can't really blame them for that as that's the basis of using the site - being able to find stuff. It's called keyword spamming, very annoying searching for a particular brand and getting pages of crap that has the brand name tagged, purely to spam searches.

Merlot

Original Poster:

4,121 posts

237 months

Monday 12th January 2009
quotequote all
dibbers006 said:
If you had placed your advert in 'USED' with the tagline 'as New' then eBay are s.

If however, you placed your advert in 'NEW' with the tagline 'as New' then you are misleading the Search Listing which is incredibly annoying to find someones opinion of 'Used Once' 'as New' when you are searching for something still in the cellophane by searching 'NEW'
It's in Used! smile Have changed it to 'Barely Used' now, hopefully that'll be allowed.

Merlot

Original Poster:

4,121 posts

237 months

Monday 12th January 2009
quotequote all
Neil_H said:
They're just trying to make search results more accurate, I can't really blame them for that as that's the basis of using the site - being able to find stuff. It's called keyword spamming, very annoying searching for a particular brand and getting pages of crap that has the brand name tagged, purely to spam searches.
Agreed in some senses - such as searching for a specific car part for and having all sorts of models listed.

Ie. VOLVO MAF SENSOR S70 850 S60 V70 XC70 960 940 - where the part doesn't fit half the cars listed!

dibbers006

14,640 posts

247 months

Monday 12th January 2009
quotequote all
Merlot said:
dibbers006 said:
If you had placed your advert in 'USED' with the tagline 'as New' then eBay are s.

If however, you placed your advert in 'NEW' with the tagline 'as New' then you are misleading the Search Listing which is incredibly annoying to find someones opinion of 'Used Once' 'as New' when you are searching for something still in the cellophane by searching 'NEW'
It's in Used! smile Have changed it to 'Barely Used' now, hopefully that'll be allowed.
'Barely Used' is probably better and less hassle all round! Good wording!! thumbup

DrTre

12,957 posts

261 months

Monday 12th January 2009
quotequote all
I take it they're cracking down on things like:

"Mitsushista MP3 player - just like an ipod nano"

which then has a photo of something akin in shape, style and size to an Etch-A-Sketch and includes a whopping 32MB memory?



Edited by DrTre on Monday 12th January 17:37

tinman0

18,231 posts

269 months

Monday 12th January 2009
quotequote all
Merlot said:
Neil_H said:
They're just trying to make search results more accurate, I can't really blame them for that as that's the basis of using the site - being able to find stuff. It's called keyword spamming, very annoying searching for a particular brand and getting pages of crap that has the brand name tagged, purely to spam searches.
Agreed in some senses - such as searching for a specific car part for and having all sorts of models listed.

Ie. VOLVO MAF SENSOR S70 850 S60 V70 XC70 960 940 - where the part doesn't fit half the cars listed!
Report the listing. Irritates me intently when I have to wade through listings that do that.

pdV6

16,442 posts

290 months

Monday 12th January 2009
quotequote all
Yep - that's like the bike listings when you're looking for a specific brand. e.g. Trek and you get
spammer said:
"A.N.Other brand bike - not Trek, Commencal, Specialized"

Parrot of Doom

23,075 posts

263 months

Monday 12th January 2009
quotequote all
I have no sympathy. It may be 'as new' but that is in point of fact 'used', and hence should be listed as such.

Its almost as annoying as searching for say, a Linn Troika, and finding results for auctions entitled "Naim Preamp, Linn Mission Musical Fidelity".

As for the credit, you shouldn't have paid that yet. I never get charged immediately upon auction listing, it takes a few weeks for the invoice to arrive.