How Nice, Good Customer Service at Last
How Nice, Good Customer Service at Last
Author
Discussion

anonymous-user

Original Poster:

83 months

Tuesday 13th January 2009
quotequote all
I know we are all used to poor customer service these days so i thought I would share...

I had issues with my iPhone over the last week, the button to put it on silent came off, and the screen appeared to be coming unglued....

I went to the Apple Store on Regent Street and they gave me a replacement without me even having to ask.

I now have a brand new iPhone fully restored with my preferences, so hats off to the guys at Apple I may well buy more things now biggrin


Don1

16,766 posts

237 months

Tuesday 13th January 2009
quotequote all
Shocking when something good happens, isn't it?

Badgerboy

1,794 posts

221 months

Tuesday 13th January 2009
quotequote all
anonymous said:
[redacted]
I'm impressed, most people tend to view Apple staff as obstructive drones. I am one of them. Glad they sorted your issue though.

anonymous-user

Original Poster:

83 months

Tuesday 13th January 2009
quotequote all
Don1 said:
Shocking when something good happens, isn't it?
Yes...what a shame but yes




Badgerboy said:
I'm impressed, most people tend to view Apple staff as obstructive drones. I am one of them. Glad they sorted your issue though.
No not at all, I booked my appointment at the Bar online, turned up smooth as clockwork, actually better than I was expecting....