Coffee Hassle

[broadside]

This is bugging me, so I thought I'd ask the PH massive for opinions.

I ordered some ground coffee from my favourite company just before christmas on their website and paid by AmEx card. It was delivered as normal within a couple of days and have been on a caffeine high ever since.

Today I got a letter from a well known London based accounting company saying that the company has gone under and according to their records I owe them £10 for the coffee and they will send in the debt collectors if it's not paid in seven days.

I'm waiting for the credit card statement to come through so that I can verify that the transaction occured, but surely the company would not have processed and dispatched my order unless they were satisfied that they had received payment in the first place. I know it's only a tenner but as far as I'm concerned the transaction is complete. I ordered the goods, paid for the goods and received the goods.......job done.

So, what to do? I thinks it's a bit heavy handed for a tenner that I have already paid.

Edited by broadside on Thursday 22 January 10:55

[Heskey]

When the doorbell rings, throw st out the window at them.

[hugoagogo]

that takes the biscuit, sounds like you could be in hot water

someone has probably creamed off the profits

[illmonkey]

To speed up the confirmation, why dont you check online or phone them (the bank)?

Once you know you paid in full, send them a letter telling them to fk off.

[JRM]

Just ring Amex and they'll probably deal with the whole thing for you, they're awesome

[mmm-five]

Either send a letter with proof of payment, or wait for the debt collectors and then show them the receipt/paid invoice/credit card statement.

Then you can relax in the comfort of knowing your £10 error has cost the accounting company a lot more to try to recover.

[Pickled Piper]

These things are never black and white.

i think you're in for a roasting.

pp

[evenflow]

mmm-five said:

Either send a letter with proof of payment, or wait for the debt collectors and then show them the receipt/paid invoice/credit card statement.

Then you can relax in the comfort of knowing your £10 error has cost the accounting company a lot more to try to recover.

Yes, I bet it Costa lot more.

[Gargamel]

Send them a begging letter asking to be Latte off the debt

[Neil_H]

I think it's a bit latte for them to be sending debt collectors round. If it were me, I'd espresso my displeasure at being chased for money I'd already paid.

If they do come round, invite them in for a coffee. Then grab a handful of beans and shake them in your hand.

[Gargamel]

Oh yeah and of course, don't let the bds grind you down !

[SpydieNut]

no grounds for such instant derision. let them simmer for a while. not too long though, or they'll be bitter.

[ad551]

Don't cough-ee up.

[dirty boy]

evenflow said:

mmm-five said:

Either send a letter with proof of payment, or wait for the debt collectors and then show them the receipt/paid invoice/credit card statement.

Then you can relax in the comfort of knowing your £10 error has cost the accounting company a lot more to try to recover.

Yes, I bet it Costa lot more.

I Douwe it

[Puggit]

Don't mocha such a red mountain out of a molehill!

[Hereward]

illmonkey said:

To speed up the confirmation, why dont you check online or phone them (the bank)?

Once you know you paid in full, send them a letter telling them to fk off.

It might be too latte for that.

[Six Fiend]

Sounds like you completed a fair trade with a bunch of has beans.

[8Ace]

Just phone Americano Espresso and latte them know what happened. Venti your frustration and Mocha any suggestion of baliffs.

[dirty boy]

8Ace said:

Just phone Americano Espresso and latte them know what happened. Venti your frustration and Mocha any suggestion of baliffs.

Steam in there frothing at the mouth and grind them down

[Heskey]

...After reading these replies I think you should first become firm in the knowledge you have paid and have the receipt etc, and then send them a grovelling letter consisting of as many coffee-related puns you can.