O2 Rant / Damn Credit files
Discussion
Not so long ago, I applied for an Iphone, from the O2 store online.
filled in all detials to be told straight away i was declined. (no refferals do not pass go)
as with anything you apply for these days they do a credit check and if you fail they say please contact the credit file company.
Now luckly i have access to both of these online, email O2 and asked them to tell me why i was declined. as always 1st email is please get copy of credit file, advised all ready have this. 2nd email something about business criteria. replied dont care about that just want to know why you declined me.
3rd & 4th email back and forth trying to sort out.
in the end advised me to put in writing.
luckily i kept'd all emails.
forwarded this on to them 2 weeks later get call from manager. explaining unable to tell me the reasons as all they do is credit score and i failed but doesnt tell them why.
Now with all this technology you'd think companys would be able to tell you why. in the end they want our business and this would help all of us to find out if there is anything on our credit file which looks to us, but is a big no no to them.
Sorry for the rant, it just frustrates me that i have a T-mobile contract coming to an end (never missed a payment) and can't get a different contract. (and no one knows why)
filled in all detials to be told straight away i was declined. (no refferals do not pass go)
as with anything you apply for these days they do a credit check and if you fail they say please contact the credit file company.
Now luckly i have access to both of these online, email O2 and asked them to tell me why i was declined. as always 1st email is please get copy of credit file, advised all ready have this. 2nd email something about business criteria. replied dont care about that just want to know why you declined me.
3rd & 4th email back and forth trying to sort out.
in the end advised me to put in writing.
luckily i kept'd all emails.
forwarded this on to them 2 weeks later get call from manager. explaining unable to tell me the reasons as all they do is credit score and i failed but doesnt tell them why.
Now with all this technology you'd think companys would be able to tell you why. in the end they want our business and this would help all of us to find out if there is anything on our credit file which looks to us, but is a big no no to them.
Sorry for the rant, it just frustrates me that i have a T-mobile contract coming to an end (never missed a payment) and can't get a different contract. (and no one knows why)
ks.....Its information about you.It's also commercially sensitive - if the precise criteria for passing any given lender's credit scoring system become known outside the organisation, it's potentially much easier to obtain credit fraudulently.
If you have credit cards or an overdraft, how close to the limits are you? Often lenders will be cautious of people who appear to be financially stretched, and if you're using a large majority of your available credit this can be a reason for failure. Otherwise, it's worth going through the credit reference agency files very carefully to ensure that there's nothing obviously negative showing up (e.g. missed payments).
Another point - are you registered to vote at the address you used on the application? If you're not on the electoral roll at that address then this can also lead to failure.
If you have credit cards or an overdraft, how close to the limits are you? Often lenders will be cautious of people who appear to be financially stretched, and if you're using a large majority of your available credit this can be a reason for failure. Otherwise, it's worth going through the credit reference agency files very carefully to ensure that there's nothing obviously negative showing up (e.g. missed payments).
Another point - are you registered to vote at the address you used on the application? If you're not on the electoral roll at that address then this can also lead to failure.
Quaint said:
It's also commercially sensitive - if the precise criteria for passing any given lender's credit scoring system become known outside the organisation, it's potentially much easier to obtain credit fraudulently.
If you have credit cards or an overdraft, how close to the limits are you? Often lenders will be cautious of people who appear to be financially stretched, and if you're using a large majority of your available credit this can be a reason for failure. Otherwise, it's worth going through the credit reference agency files very carefully to ensure that there's nothing obviously negative showing up (e.g. missed payments).
Another point - are you registered to vote at the address you used on the application? If you're not on the electoral roll at that address then this can also lead to failure.
am reg'd to vote. only have 1 credit card £200 limit. and £0 bal on it. no loans. missed payments once or twice over 3 years ago.If you have credit cards or an overdraft, how close to the limits are you? Often lenders will be cautious of people who appear to be financially stretched, and if you're using a large majority of your available credit this can be a reason for failure. Otherwise, it's worth going through the credit reference agency files very carefully to ensure that there's nothing obviously negative showing up (e.g. missed payments).
Another point - are you registered to vote at the address you used on the application? If you're not on the electoral roll at that address then this can also lead to failure.
Edited by MURRAY007 on Thursday 5th February 10:42
Youve probably got over 10k of debts, I have 40k and used to be 990 out of 1000 on experian. But recently I dropped to 564, as unsecured debts so large (over 10k) make you a risk and thus unable to have a nice new bloody phone. No way to know how much i earn though!
editted to see your last post. thats the problem no debts!!
editted to see your last post. thats the problem no debts!!
Edited by humpbackmaniac on Thursday 5th February 10:44
MURRAY007 said:
bigTee said:
If they do know why, they arn't allowed to tell you.
Data Protection.
Data Protection, Protects the company giving the information to the wrong person. Data Protection.
But if they do know then they are or should be aloud to tell you.
humpbackmaniac said:
Youve probably got over 10k of debts, I have 40k and used to be 990 out of 1000 on experian. But recently I dropped to 564, as unsecured debts so large (over 10k) make you a risk and thus unable to have a nice new bloody phone. No way to know how much i earn though!
NO DEBTHave you looked at your credit file?
It's easy and you can earn some cash to do it as well
Go to Quidco and login / sign up there. Search for "Credit Expert" and sign up to there minitoring service. You get the first month free, so you can cancel within the 30 days and pay nothing. You get £7.50 cash back from quidco as well... (How Pikey am I?
)
You can then have a look and see what's caused the drop in score... Have you applied for lots of credit recently / lots of activity on your account can cause an auto decline on some credit checks as it looks fraudulent (ID theft)
Hope that helps...
It's easy and you can earn some cash to do it as well
Go to Quidco and login / sign up there. Search for "Credit Expert" and sign up to there minitoring service. You get the first month free, so you can cancel within the 30 days and pay nothing. You get £7.50 cash back from quidco as well... (How Pikey am I?
)You can then have a look and see what's caused the drop in score... Have you applied for lots of credit recently / lots of activity on your account can cause an auto decline on some credit checks as it looks fraudulent (ID theft)
Hope that helps...
MURRAY007 said:
Neil_H said:
It could be something like your postcode being blacklisted if they've had a lot of fraud in your area.
Try applying again, it may just be a mistake.
Property was only built 2.5 years ago.Try applying again, it may just be a mistake.
And there's no such thing as blacklisted.
I worked in credit-checking for a phone company many years ago and certain areas would simply be turned down on that basis (usually areas of Leeds and Bradford).
chris.mapey said:
Have you looked at your credit file?
It's easy and you can earn some cash to do it as well
Go to Quidco and login / sign up there. Search for "Credit Expert" and sign up to there minitoring service. You get the first month free, so you can cancel within the 30 days and pay nothing. You get £7.50 cash back from quidco as well... (How Pikey am I?)
You can then have a look and see what's caused the drop in score... Have you applied for lots of credit recently / lots of activity on your account can cause an auto decline on some credit checks as it looks fraudulent (ID theft)
Hope that helps...
Sound's interesting, but what are the difference between them and using experian & equifax.It's easy and you can earn some cash to do it as well
Go to Quidco and login / sign up there. Search for "Credit Expert" and sign up to there minitoring service. You get the first month free, so you can cancel within the 30 days and pay nothing. You get £7.50 cash back from quidco as well... (How Pikey am I?
)You can then have a look and see what's caused the drop in score... Have you applied for lots of credit recently / lots of activity on your account can cause an auto decline on some credit checks as it looks fraudulent (ID theft)
Hope that helps...
Neil_H said:
MURRAY007 said:
Neil_H said:
It could be something like your postcode being blacklisted if they've had a lot of fraud in your area.
Try applying again, it may just be a mistake.
Property was only built 2.5 years ago.Try applying again, it may just be a mistake.
And there's no such thing as blacklisted.
I worked in credit-checking for a phone company many years ago and certain areas would simply be turned down on that basis (usually areas of Leeds and Bradford).
(not saying that i haven't seen a few dodgy people)
I had a similar problem getting my iphone in September.
Went into store filled in the forms online. Rejected. I went balistic. Zero unsecured borrowings, voter, etc., etc.. Had to go check my experian rating, which comes back just about perfect.
Go into different store in the afternoon. Absolutely no problem whatsoever.
Go figure, because I couldn't work it out either.
Went into store filled in the forms online. Rejected. I went balistic. Zero unsecured borrowings, voter, etc., etc.. Had to go check my experian rating, which comes back just about perfect.
Go into different store in the afternoon. Absolutely no problem whatsoever.
Go figure, because I couldn't work it out either.
MURRAY007 said:
bigTee said:
If they do know why, they arn't allowed to tell you.
Data Protection.
Data Protection, Protects the company giving the information to the wrong person. Data Protection.
But if they do know then they are or should be aloud to tell you.
Our Orange credit checking system just says;
Application approved
Deposit Required
or
Application declined.
That is all we get.
MURRAY007 said:
chris.mapey said:
Have you looked at your credit file?
It's easy and you can earn some cash to do it as well
Go to Quidco and login / sign up there. Search for "Credit Expert" and sign up to there minitoring service. You get the first month free, so you can cancel within the 30 days and pay nothing. You get £7.50 cash back from quidco as well... (How Pikey am I?)
You can then have a look and see what's caused the drop in score... Have you applied for lots of credit recently / lots of activity on your account can cause an auto decline on some credit checks as it looks fraudulent (ID theft)
Hope that helps...
Sound's interesting, but what are the difference between them and using experian & equifax.It's easy and you can earn some cash to do it as well
Go to Quidco and login / sign up there. Search for "Credit Expert" and sign up to there minitoring service. You get the first month free, so you can cancel within the 30 days and pay nothing. You get £7.50 cash back from quidco as well... (How Pikey am I?
)You can then have a look and see what's caused the drop in score... Have you applied for lots of credit recently / lots of activity on your account can cause an auto decline on some credit checks as it looks fraudulent (ID theft)
Hope that helps...
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