"Call Me Back" - Do you use them or call/email directly ?

[Louis.]

I am thinking about adding this function to our company website. However before I go ahead and say yes to the designer I wanted to hear people's thoughts on the idea.

[Puggit]

I'll try it once. If it doesn't work, you'll lose my business.

[anonymous-user]

If someonme is on your site and they are serious surely THEY will call YOU? Will you call/reply in a timely manner or will they be able to request a call back window?

[Fetchez la vache]

Dave_ST220 said:

If someonme is on your site and they are serious surely THEY will call YOU? Will you call/reply in a timely manner or will they be able to request a call back window?

We have this. Day and time to be called back. They are always out.

Unless you can ensure to call back in the next 5 mins you're going to get a hiding for nothing.

[Louis.]

Dave_ST220 said:

If someonme is on your site and they are serious surely THEY will call YOU? Will you call/reply in a timely manner or will they be able to request a call back window?

Hi Dave...

One of the options that would be on this "call me back" window would be a box to state what time you would like to be called back on.

[dibbers006]

fks me off when you send a tentative 'character finding out' email to a company who specifically have 'EMAIL' as a Contact option only to be ignored.

You just failed and lost my business.

Once I have received that first step then I will Call or get the Call Back.

I am just a busy as 'you' and a brief email, even if only to ask me to Call, is worth its weight.

[anonymous-user]

Louis. said:

Dave_ST220 said:

If someonme is on your site and they are serious surely THEY will call YOU? Will you call/reply in a timely manner or will they be able to request a call back window?

Hi Dave...

One of the options that would be on this "call me back" window would be a box to state what time you would like to be called back on.

Have you considered live chat? We use this to great affect.

[okgo]

Dave_ST220 said:

Louis. said:

Dave_ST220 said:

If someonme is on your site and they are serious surely THEY will call YOU? Will you call/reply in a timely manner or will they be able to request a call back window?

Hi Dave...

One of the options that would be on this "call me back" window would be a box to state what time you would like to be called back on.

Have you considered live chat? We use this to great affect.

Would rather use a live chat. I never use the call me back options as the trust is gone, and for me I won't use one as unfortunately too many companies never call you back and I will never trust it.

[Louis.]

ok live chat is something we can think about.

[Jasandjules]

Louis. said:

ok live chat is something we can think about.

That one is very good - I use it for Virgin Broadband...

Why not have a call me back which will back within 30 mins? Then have the option if they are not available for the next 30 mins then e-mail.

However, it may be more helpful to know about the business and the idea to a degree, as in some cases (let's say a plumbing emergency number) if you don't get an instant response then you will be off to the next company on the list...

[SJobson]

Waste of time, in my view - if someone is online then they either want the answer available on the website, or they want to e-mail their query. If they want to call, they'll call you. I hate waiting to be called back - if it's not virtually instant, I'll be in a bad mood.

[anonymous-user]

SJobson said:

Waste of time, in my view - if someone is online then they either want the answer available on the website, or they want to e-mail their query. If they want to call, they'll call you. I hate waiting to be called back - if it's not virtually instant, I'll be in a bad mood.

Which is where live chat comes in.

[Adam B]

good idea in principle, key is the execution

used callback a couple of times recently and 5-10 minutes delay was fine (BG was one of them I think) and saved him holding for ages

this was an account query rather than anything urgent though

[SJobson]

Dave_ST220 said:

Which is where live chat comes in.

What age range is this site targeted at, then? If it's for 20-somethings, fine.

[illmonkey]

Don't use them. Have a email address and phone number on the website, i'll call you...

[Louis.]

Property sourcing agency (for overseas property) is the market we are in.