New TV broke and now gone

[aussiebruce]

I bought a 42" plasma end of November last year. To be honest it was never right, skin tones were orange and fine black lines appeared every now and then.

It started to get worse with thick black lines on the screen and the screen blacking out and flashing on again.

Anyway to get to the point. They took it away yesterday and said if I have'nt heard anything in 10 days ring them.

Am I entitled to a better service than this and if so how do I go about getting it?

Any advice would be good

[off_again]

Call them. Give them some grief.

Are you in Europe? If so then you get statutory minimum 3 years fair use warranty. However, the draw back is that the vendor can take their time in fixing it and need not replace the good, repair is good enough. Oh, and they don't need to leave you with anything either. Win some and lose some.

[aussiebruce]

yeah in London, think I'll just give them some grief

[anonymous-user]

Retailer? I had endless grief with a Sony TV, i ended having 11 of them in total(over about 16 months IIRC), in the end Sony got involved and gave me thousands of pounds worth of stuff FOC for the trouble

[aussiebruce]

It'a a Samsung from Richer sounds. They have always been pretty good in the past?

[Eddie the Ead]

Oh don't use the S word whatever you do.

[dibbers006]

Give them a nag, they are normally good so keep on at them in a polite way and they should sort you out.

[anonymous-user]

Eddie the Ead said:

Oh don't use the S word whatever you do.

Samsung or Sony? I always find the firm but polite approach works well. If they don't play ball it's time to start quoting various trade acts that are actually on your side for once.

[aussiebruce]

Fck me, that was easy. "Just pop down to your local store and pick up a loan telly"

[anonymous-user]

aussiebruce said:

Fck me, that was easy. "Just pop down to your local store and pick up a loan telly"

Wait until you see the loan TV......

[Wacky Racer]

Dave_ST220 said:

aussiebruce said:

Fck me, that was easy. "Just pop down to your local store and pick up a loan telly"

Wait until you see the loan TV......

[bigburd]

If you contact your local trading standards they should be able to confirm that the retailer is liable under the "fit for purpose" statement for upto 6 years from purchase. (ie you should never nead an extended warranty)

So check out your rights with trading standards and if it is under 6years old then get it back down there - IIRC they retailer is allowed to make small allowances for wear and tear/depreciation

[loafer123]

You shouldn't need to with Richer Sounds.

They are one of the good guys, in my experience.