Anyone had problems with DHL?

[*Kosta*]

I've been sat in all day waiting for my new phone. It was dispatched for delivery from my local depot at 07:40 today, and now there is a note on the tracking data saying the package has been delivered!!

I spoke to someone at DHL (who suprisingly cant help...) who wouldnt tell me what the following meant...

Delivered 24/02/09 22:08 awaiting manifest PRESTON HOME DELIVERY

Out for delivery 24/02/09 07:40 PRESTON HOME DELIVERY

Does it look like my new phone has gone walkies and ill be having to get onto o2 tomorrow?!

[fastfreddy]

If they've used the home delivery service it certainly won't arrive the same day and probably won't be next-day so I would think you'll get it sometime in the next 1-2 days.

There's a difference in price between 'guaranteed next day' delivery and '1-2 days' delivery, hence they will choose the cheaper option to send your phone. Also, I've had some deliveries from the DHL home delivery services arrive from a woman in a Ford Fiesta rather than a proper DHL delivery van, so draw your own conclusions as to the reliability of that particular service.

Disclaimer: other courier services are available and a woman in a Fiesta is not necessarily unreliable...

Edited by fastfreddy on Wednesday 25th February 01:13

[*Kosta*]

I've just spoken to a mate who works for CityLink and he said that DHL take on Agency Drivers or Sub Contractors (probably these Home Network people you speak of) and they 'Ghost Card' deliveries they know they wont get to so they dont get penalised. Basically sign off as delivered.

[fastfreddy]

*Kosta* said:

I've just spoken to a mate who works for CityLink and he said that DHL take on Agency Drivers or Sub Contractors (probably these Home Network people you speak of) and they 'Ghost Card' deliveries they know they wont get to so they dont get penalised. Basically sign off as delivered.

That's about right, but you can ask for a proof of delivery and it isn't your signature you can challenge it and at least get a refund on any delivery costs you may have been been charged. Usually, it's just annoying and getting a few quid back doesn't really make up for the inconvenience. I lost about £400 in revenue on equipment rental recently because a courier failed to deliver on time but all I got back was the £25 shipping cost. Bah!

[*Kosta*]

fastfreddy said:

*Kosta* said:

I've just spoken to a mate who works for CityLink and he said that DHL take on Agency Drivers or Sub Contractors (probably these Home Network people you speak of) and they 'Ghost Card' deliveries they know they wont get to so they dont get penalised. Basically sign off as delivered.

That's about right, but you can ask for a proof of delivery and it isn't your signature you can challenge it and at least get a refund on any delivery costs you may have been been charged. Usually, it's just annoying and getting a few quid back doesn't really make up for the inconvenience. I lost about £400 in revenue on equipment rental recently because a courier failed to deliver on time but all I got back was the £25 shipping cost. Bah!

Next time i think i'll just goto my nearest o2 store to upgrade! Much easier.

[Silent_Assassin]

My problem with DHL is they have just made me redundant...

[*Kosta*]

Silent_Assassin said:

My problem with DHL is they have just made me redundant...

That's grim.

They should get rid of the numpty who has said they delivered my phone yesterday. And give you your job back! Grrrr!

Now DHL cant even contact the driver!

[fastfreddy]

Spookily enough I ordered a new phone from O2 yesterday myself which they said would be delivered today, so let's see what happens....

[*Kosta*]

Well, after me contacting o2 this morning, the phone soon turned up!

Young WAG type blonde with lots of fake tan in a brand new Audi Q7!

Must be good money in part time couriering these days!

[garycat]

DHL stands for their delivery techniques... Drop, Hide or Lose.

[Mattygooner]

D H and fking L

Everyone has a had a problem with them.

[fastfreddy]

I suppose credit is due. My phone just turned up (definitely no WAG and driving an old Jetta) but that was with the DHL home 24 service and it was ordered about 5pm yesterday, so I wasn't really expecting it until tomorrow.

[cnh1990]

They have or in the process of shutting down all USA operations except for international deliveries. Many Hubs and distibution centers are closing.

[anonymous-user]

Had great service this week..not.

Received a faulty item from Currys internet..
Phoned Currys, they said that DHL would pick it up on Friday. From place of work. I gave my mobile & they said they would call me upon arrival.

Friday, courier went to post room, they knew nothing about it, courier left, didnt call my mobile. I called to rebook Monday pickup. Stressing they must call my mobile. Said they would.

Mondaylunchtime I call them for update. Still with driver, they definately have my mobile.

Monday 1700, I call again. Driver had been to reception, didnt call me, left!

I ask why he didnt call. They said their drivers do not have phones & would never call a customer.

Why didn't the 3 people tell me that when I called to arrange it!!!

Hopeless.

[BMWBen]

For two days running I had "attempted delivery, card left" @ 4:30pm on a next day delivery package.

Funny, seeing as I was sat next to the window which overlooks the day, working, all day, listening out for the van. And I couldn't find a card.

Bunch of total s.

[Emsman]

New thread title:

Everyone has had problems with DHL

They are ste, i waited three days for a delivery which was 'next day'

On day 3 i literally sat and looked out of the window all day.

I saw 4 vans go past, and the next day when i phoned, they said that they had "tried to deliver the item, but there was no one in"

There fking was you cretinous s

[pits]

Like said they arent called Drop it, Hide it, Lose it for no reason.

Few months ago we order in some product from the US, no not that type of product, came via DHL, coming to Newport from Detroit its journey went
Detroit>Amersterdam>London>Bristol>Dublin>Bristol>London>Birmingham>Newport


To be fair though, better than god damn sttylink, if anything comes via stty link these days, I wont sign for it till I have opened and checked it and asked has the driver been playing football with it

[Nickyboy]

cnh1990 said:

They have or in the process of shutting down all USA operations except for international deliveries. Many Hubs and distibution centers are closing.

Yep, they ceased American operations for good on 30th Jan. They still do international shipments but in the US they are currently being delivered by UPS and Deutsche Post are talks with UPS for a permanent solution.