Are we in the right or wrong? Pay Pal issue
Discussion
We booked a holiday house recently on advice from friends, this is a house that's owned by a UK lady.
Any she listed on her website that she accepts Pay Pal so my wife duly paid (£1500 circa) but then got an email from her yesterday saying that Pay Pal had deducted £54 in fees and so we'd need to make up the difference.
We pointed out that the fees were payable by the Reciever not Sender and that she had advertised that she accepted Pay Pal as a payment method.
Return note recieved today from her says we need to pay the £54 difference as it was our choice to pay via Pay Pal.
That we are free to cancel but deposit (£250) would not be refundable!
We're a little annoyed to say the least but will cool off before calling her directly.
So just wanted to check to see if general consensus was if we were right or wrong...
Any she listed on her website that she accepts Pay Pal so my wife duly paid (£1500 circa) but then got an email from her yesterday saying that Pay Pal had deducted £54 in fees and so we'd need to make up the difference.
We pointed out that the fees were payable by the Reciever not Sender and that she had advertised that she accepted Pay Pal as a payment method.
Return note recieved today from her says we need to pay the £54 difference as it was our choice to pay via Pay Pal.
That we are free to cancel but deposit (£250) would not be refundable!
We're a little annoyed to say the least but will cool off before calling her directly.
So just wanted to check to see if general consensus was if we were right or wrong...
With ebay the paypal comission is payable by the seller.
Did she state on that a commision would be payable if paypal was used?
My brother once stated on a ebay auction for a Mercedes Satnav that 5% would be added to the final listing price if paypal was used and the f
kers (ebay) pulled the auction an hour before it ended because it breached their rules.
Note:
you could complain to paypal - since they are mainly concerened with protecting the buyer they may award you a full refund and she will end up £54 out of pocket....
Did she state on that a commision would be payable if paypal was used?
My brother once stated on a ebay auction for a Mercedes Satnav that 5% would be added to the final listing price if paypal was used and the f
kers (ebay) pulled the auction an hour before it ended because it breached their rules.Note:
you could complain to paypal - since they are mainly concerened with protecting the buyer they may award you a full refund and she will end up £54 out of pocket....
Edited by jesusbuiltmycar on Wednesday 25th February 14:50
Unless she stated this in advance, she is completely in the wrong and any small claims court would rule in your favour.
These kind of people really p1ss me off.
You, however, have to decide just how much aggro you want to deal with.
You could always ask her to return the Paypal payment via Paypal Refund - and then pay her another way - send a cheque so she has to go to the bank and wait seven days... That way it also inconveniences her and doesn't cost you.
These kind of people really p1ss me off.
You, however, have to decide just how much aggro you want to deal with.
You could always ask her to return the Paypal payment via Paypal Refund - and then pay her another way - send a cheque so she has to go to the bank and wait seven days... That way it also inconveniences her and doesn't cost you.
jesusbuiltmycar said:
My brother once stated on a ebay auction for a Mercedes Satnav that 5% would be added to the final listing price if paypal was used and the fkers (ebay) pulled the auction an hour before it ended because it breached their rules.
LOL at them being fkers (ebay) pulled the auction an hour before it ended because it breached their rules.kers for enforcing their rules which as an ebay member you have agreed to!Anyway, OP have a look round paypal and see if there are any terms and conditions for accepting business payments relating to the addition of a premium.
FFS, why dont you just pay her the £54? She's not some big corporation, shes just a little old lady you mean spirited git. Being in the RIGHT doesnt mean your doing the RIGHT thing....
She probably was unaware of the amount of the fee.
Probably shivering to death as we speak, with just her cats for company. You can afford the fancy holiday. It costs you just £54 to come away from a deal with a clear consious (cant be bothered to work out if this is spelt right).
She probably was unaware of the amount of the fee.
Probably shivering to death as we speak, with just her cats for company. You can afford the fancy holiday. It costs you just £54 to come away from a deal with a clear consious (cant be bothered to work out if this is spelt right).
Tony*T3 said:
FFS, why dont you just pay her the £54? She's not some big corporation, shes just a little old lady you mean spirited git. Being in the RIGHT doesnt mean your doing the RIGHT thing....
She probably was unaware of the amount of the fee.
Probably shivering to death as we speak, with just her cats for company. You can afford the fancy holiday. It costs you just £54 to come away from a deal with a clear consious (cant be bothered to work out if this is spelt right).
Actually, she's middle aged and has several properties around the world, this is her business. Her husband is a stockbroker. I'd post her website up but don't want to advertise it.She probably was unaware of the amount of the fee.
Probably shivering to death as we speak, with just her cats for company. You can afford the fancy holiday. It costs you just £54 to come away from a deal with a clear consious (cant be bothered to work out if this is spelt right).
Don't know of too many old ladies shivering to death while at the same time renting out multiple overseas homes either.
Anyhow, it's the principal of the matter.
As an update my wife told me she also made a mistake with the cost and tried to overcharge us by £77 pound although in fairness I'll give her the benefit of the doubt here.
If it's a business then she has learnt the hard way that Pay Pal take a large cut. Do what has been suggested or contact bank to have payment reversed. Sellers can't charge the buyer the Pay Pal fee, we claw some of it back through the P&P charge(if only customers would realise that-one more moans and we'll make P&P FREE but bump the cost of the product up).
robm3 said:
Tony*T3 said:
FFS, why dont you just pay her the £54? She's not some big corporation, shes just a little old lady you mean spirited git. Being in the RIGHT doesnt mean your doing the RIGHT thing....
She probably was unaware of the amount of the fee.
Probably shivering to death as we speak, with just her cats for company. You can afford the fancy holiday. It costs you just £54 to come away from a deal with a clear consious (cant be bothered to work out if this is spelt right).
Actually, she's middle aged and has several properties around the world, this is her business. Her husband is a stockbroker. I'd post her website up but don't want to advertise it.She probably was unaware of the amount of the fee.
Probably shivering to death as we speak, with just her cats for company. You can afford the fancy holiday. It costs you just £54 to come away from a deal with a clear consious (cant be bothered to work out if this is spelt right).
Don't know of too many old ladies shivering to death while at the same time renting out multiple overseas homes either.
Anyhow, it's the principal of the matter.
As an update my wife told me she also made a mistake with the cost and tried to overcharge us by £77 pound although in fairness I'll give her the benefit of the doubt here.
I know the paypal bill is picked up by the person recieving the money, but, seriously, should you make an issue over this or should you not just resolve the matter? Perhaps you should suggest that you go halves over it?
An unfortunate situation.
Obviously this woman did not realise the paypal fee would be so large,(perhaps the first time she has used it)..equally obviously YOU should not pay a penny of it, it's not your fault.
I think you need to take a sharp breath and try to explain calmly to her the legal position, you COULD comprimise but why should you??....
If she took a credit card she would have a fee to pay.....albeit smaller....
Hope you sort it out and it doesn't spoil your holiday.....
Obviously this woman did not realise the paypal fee would be so large,(perhaps the first time she has used it)..equally obviously YOU should not pay a penny of it, it's not your fault.
I think you need to take a sharp breath and try to explain calmly to her the legal position, you COULD comprimise but why should you??....
If she took a credit card she would have a fee to pay.....albeit smaller....
Hope you sort it out and it doesn't spoil your holiday.....
stuttgartmetal said:
Wacky Racer said:
stuttgartmetal said:
89.9 p per litre.
The paypal refund and cheque scenario sounds the [ebenezer] best way.
I don't really want you to burn the house down as you leave, just sarcasm.
Wacky Racer said:
stuttgartmetal said:
Wacky Racer said:
stuttgartmetal said:
89.9 p per litre.
The paypal refund and cheque scenario sounds the [ebenezer] best way.
I don't really want you to burn the house down as you leave, just sarcasm.
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