Ebay - What would you do?
Discussion
In a nutshelll, bought an item about a month ago. Not too expensive. Around £100. Condition was described as excellent. Arrived and was damaged. I believe this happened in postage as the packaging was damaged.
The seller has been very understanding and seems to be trying to sort it out. They have opened a claim with the postage company to get the cost back from them.
It has been a month now and I have not seen a penny back. While I understand that they are trying, at the end of the day it is their duty of care to use suitable means of postage. Plus, even if the claim is sucessful I am only going to get a refund, which I would expect anyway.
What would you do? Sit tight or demand your money back?
The seller has been very understanding and seems to be trying to sort it out. They have opened a claim with the postage company to get the cost back from them.
It has been a month now and I have not seen a penny back. While I understand that they are trying, at the end of the day it is their duty of care to use suitable means of postage. Plus, even if the claim is sucessful I am only going to get a refund, which I would expect anyway.
What would you do? Sit tight or demand your money back?
DoubleYellow said:
In a nutshelll, bought an item about a month ago. Not too expensive. Around £100. Condition was described as excellent. Arrived and was damaged. I believe this happened in postage as the packaging was damaged.
The seller has been very understanding and seems to be trying to sort it out. They have opened a claim with the postage company to get the cost back from them.
It has been a month now and I have not seen a penny back. While I understand that they are trying, at the end of the day it is their duty of care to use suitable means of postage. Plus, even if the claim is sucessful I am only going to get a refund, which I would expect anyway.
What would you do? Sit tight or demand your money back?
Your contract is with the seller.The seller has been very understanding and seems to be trying to sort it out. They have opened a claim with the postage company to get the cost back from them.
It has been a month now and I have not seen a penny back. While I understand that they are trying, at the end of the day it is their duty of care to use suitable means of postage. Plus, even if the claim is sucessful I am only going to get a refund, which I would expect anyway.
What would you do? Sit tight or demand your money back?
Get them to refund you and then leave them to pursue the courier for compensation.
At least that's how I think it works.
Would support the previous two posts, your contract is with the seller, you should come to an agreement on the way forward, you should not have to wait for him to get his refund
I used to run an internet based business and we often had to claim from our couriers/royal mail for items damaged in transit, even the royal mail turned around a claim in about 21 days
I used to run an internet based business and we often had to claim from our couriers/royal mail for items damaged in transit, even the royal mail turned around a claim in about 21 days
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