Warranty Issues!!!
Discussion
I`m at a bit of a loss on this.
I`ll try and keep it short.
Had a front end bump. A lotus dealer (whom i`m getting very f*cked off with) did the repairs.
(Long story cut short)..... the seals on the front headlights weren`t glued down properly when the car came back. The car went back in to have a few niggles fixed the lights being one of them.
Car came back but the lights hadn`t been done.Was annoyed but thought right well i`ll ask them again to do them next time car goes in.
Car went back to dealer for work, again asked for headlights to be done!!! came back headlights not done.!!!!!
Then some arse hits my front clam while i was parked outside my house.(didn`t find out who) car goes into body repair(not Lotus). Everything fine.
Car went back to dealer this week for niggles to be fixed again.
Told them about the lights.... and that i had told them before and they hadn`t done the work.
Unbelievable phone call last night. Because someone else has worked on the front end they want £900 + to repair the seals...Told them i was not happy as i had asked for this work to be done months ago. Their reply was its not on our records
They refuse to cover it???
Advice needed.
I`ll try and keep it short.
Had a front end bump. A lotus dealer (whom i`m getting very f*cked off with) did the repairs.
(Long story cut short)..... the seals on the front headlights weren`t glued down properly when the car came back. The car went back in to have a few niggles fixed the lights being one of them.
Car came back but the lights hadn`t been done.Was annoyed but thought right well i`ll ask them again to do them next time car goes in.
Car went back to dealer for work, again asked for headlights to be done!!! came back headlights not done.!!!!!
Then some arse hits my front clam while i was parked outside my house.(didn`t find out who) car goes into body repair(not Lotus). Everything fine.
Car went back to dealer this week for niggles to be fixed again.
Told them about the lights.... and that i had told them before and they hadn`t done the work.
Unbelievable phone call last night. Because someone else has worked on the front end they want £900 + to repair the seals...Told them i was not happy as i had asked for this work to be done months ago. Their reply was its not on our records
They refuse to cover it??? Advice needed.
Hmmm good old LRV strike again?!
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
Aren't the headlamp covers screwed on from behind accessed behind wheel arch liner ? if they hadn't been screwed back on i would of thought they would fall off . They never actually seal very well as in water tight as they often mist up . God knows what they are going to do for £900 , maybe replace lights completly .
SimonK said:
Hmmm good old LRV strike again?!
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
LRV Are there any issues regarding warranty or resale by using an independent rather than a dealer. Like the service book for example.?? I`ll have a look at them when i get the car back (next year) LOL but i think you might be right about phoenix for a repair. where are they?
This just gets better and better. They flatly refuse to do the lights
So anyway car goes in to have seat rail replaced and the window started rattling. Another 80 Mile round trip for the car. Comes back within 1 day seat starts rocking (only slightly) but very annoying and the window still rattles
Now have also developed leek drivers side....
Angry phone calls are made and within 2 days car goes on its 80mile round trip again.
Comes back about an hour ago....
Converation goes something like this with mechanic.
Me: Have you done seat.
M: No they all rock!
Me in amazement) its never done it before and now you tell me because you replaced the rail its now normal?
M: Yep
We then had a similar discussion about window. Ie i don`t care if it didn`t do it before but its now normal.
With regards the leek??
M: I`m can`t believe the tape gave way so soon. I`ve glued it now should be fine
Me: should you not have done that in the first place???
M: its bsically a kit car and theres nothing more i can do. S-T my manager a. So after another 80 mile trip. Seat rocks , window rattles!! AAARRRGGGHHHH
As you can imagine i am F*cked right off. Just s-t manager asking for number for hethel to complain about them i`ve f*ckin had it. Tossers!
Rant over!
Is this the best thing to do??? Advice needed. And yes Simon its our local friendly dealer.!!
So anyway car goes in to have seat rail replaced and the window started rattling. Another 80 Mile round trip for the car. Comes back within 1 day seat starts rocking (only slightly) but very annoying and the window still rattles
Now have also developed leek drivers side....
Angry phone calls are made and within 2 days car goes on its 80mile round trip again.
Comes back about an hour ago....
Converation goes something like this with mechanic.
Me: Have you done seat.
M: No they all rock!
Me
in amazement) its never done it before and now you tell me because you replaced the rail its now normal?M: Yep
We then had a similar discussion about window. Ie i don`t care if it didn`t do it before but its now normal.
With regards the leek??
M: I`m can`t believe the tape gave way so soon. I`ve glued it now should be fine
Me: should you not have done that in the first place???
M: its bsically a kit car and theres nothing more i can do. S-T my manager a. So after another 80 mile trip. Seat rocks , window rattles!! AAARRRGGGHHHH
As you can imagine i am F*cked right off. Just s-t manager asking for number for hethel to complain about them i`ve f*ckin had it. Tossers!
Rant over!
Is this the best thing to do??? Advice needed. And yes Simon its our local friendly dealer.!!
LivinLaVidaLotus said:
No play in the 111R I drove last week, it'd of annoyed me if there had been, although it was all the way back.
They rang me back about 5 mins ago. To test the seat they tried another car in the showroom, it rocked slightly so thats that apparently.I told him it has never done it before. The car is in worse condition than when it went in???? So he said he`ll call me back. Gave me the number for Hethel and got a voicemail message for customer service FFS
What i forgot to mention in my previous post was that the reason they took it for today was that some technical guy from Hethel was suppose to be there. That now seems like a complete load of shite.
midas029 said:
SimonK said:
Hmmm good old LRV strike again?!
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
LRV Are there any issues regarding warranty or resale by using an independent rather than a dealer. Like the service book for example.?? I`ll have a look at them when i get the car back (next year) LOL but i think you might be right about phoenix for a repair. where are they?
midas029 said:
SimonK said:
Hmmm good old LRV strike again?!
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
LRV Are there any issues regarding warranty or resale by using an independent rather than a dealer. Like the service book for example.?? I`ll have a look at them when i get the car back (next year) LOL but i think you might be right about phoenix for a repair. where are they?
My own experience of lotus warranty is very positive. My car is regularly tracked, high mileage and serviced outside of the network. But lotus have approved warranty work without quibble.
HTH, sorry to hear about continuing problems.
SimonK said:
midas029 said:
SimonK said:
Hmmm good old LRV strike again?!
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
I would take it down to Phoenix and get Stephen to have a look at it. If he can do this for a fraction of the £900 then id pay him to do it. At least it will finally be done right. And the next time you use them for servicing instead of LRV the saving will probably pay for the repair anyway.
I cant think of anything else, litigation is going to require proof which you havent got
HTH
LRV Are there any issues regarding warranty or resale by using an independent rather than a dealer. Like the service book for example.?? I`ll have a look at them when i get the car back (next year) LOL but i think you might be right about phoenix for a repair. where are they?
My own experience of lotus warranty is very positive. My car is regularly tracked, high mileage and serviced outside of the network. But lotus have approved warranty work without quibble.
HTH, sorry to hear about continuing problems.
midas029 said:
Do you have any warranty work done at Phoenix then?
No unfortunately none of the independents round here do normal warranty work. Although I have heard of lotus authorising things on a case by case basis. If you dont ask you dont get?So i either just pay pheonix for small jobs on the basis Im better off overall, or I use a dealer for warranty work, just obviously not LRV!
Christopher Neil are pretty good, just a bit far from me, not sure exactly where you are. Otherwise I leave it with Sue to give it to the dealer down there - Im sure she would be happy to help you out
SimonK said:
midas029 said:
Do you have any warranty work done at Phoenix then?
No unfortunately none of the independents round here do normal warranty work. Although I have heard of lotus authorising things on a case by case basis. If you dont ask you dont get?So i either just pay pheonix for small jobs on the basis Im better off overall, or I use a dealer for warranty work, just obviously not LRV!
Christopher Neil are pretty good, just a bit far from me, not sure exactly where you are. Otherwise I leave it with Sue to give it to the dealer down there - Im sure she would be happy to help you out
I`m in Worsley so i suppose CN`s aren`t too far. Didn`t realise until now really that warranty work could be carried out by another dealer. (bonus) cheers for that i`m gonna call CN tomorrow
midas029 said:
NathanE said:
Maybe I'm confused but why is accident damage getting fixed under warranty ? :S
they were damaged before accident damage and i requested them to be fixed. The car came back without them done and then got damaged.hueandcry71 said:
midas029 said:
NathanE said:
Maybe I'm confused but why is accident damage getting fixed under warranty ? :S
they were damaged before accident damage and i requested them to be fixed. The car came back without them done and then got damaged.I dont det what you mean about this problem with the lights not being glued in properly ?
The headlamps are't glued in place at all they are bolted from behind . The black seal around the outer sits between the lamp and body and is held in place when the lamp nuts are tightened , it can sometimes come out of place but just needs pushing back in . Nothing should be glued on here .
Are the headlamps falling out then ?
The headlamps are't glued in place at all they are bolted from behind . The black seal around the outer sits between the lamp and body and is held in place when the lamp nuts are tightened , it can sometimes come out of place but just needs pushing back in . Nothing should be glued on here .
Are the headlamps falling out then ?
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