Out of date new Tom Tom Map

[steve-V8s]

Am I being unreasonable by expecting a newly purchased map to be reasonably up to date ? OK roads change and get improved but surely a map should at least have most of the major routes reasonably up to date when it is purchased.

I recently had cause to drive down the Pacific Highway between Brisbane and Sydney so bought a new map from TomTom. It is obvious that the road has been improved in recent years with a lot of small towns bypassed and in places they are still working on it. Most of the improved sections appear to be at least several years old some a lot older. On a fair proportion of the drive the unit had no idea where it was and a 5 Dollar map purchased from a newsagent was a lot more use than the £53 one from Tom Tom.

The suggestion from their customer support is I pop back to Australia drive the route again, enter all the corrections on large screen laptop and update MapShare for them.

My opinion is that a newly purchased map should be reasonably up to date and would be interested to hear other peoples views.

[mmm-five]

Depends what your definition of 'reasonably up-to-date' is.

Mine would be 6 months, but TomTom consider 2 years to be fine - and then send out 'marketing' material for their new maps with threats that you'll get lost if you don't use their 'latest' mapping data.

Load of bks, and I only get a new map on mine when I buy a new unit (every 3 years or so) - even then I spend the first 6 months putting mapshare corrections back into it as they don't work between map versions. So if your submission has been ignored then it won't be on your new map.

There's a motorway junction off where my TomTom (1005 with maps updated when I bought it in March 2011) tells you to take 1st exit, when it should tell you to take 3rd/4th exit (depending on whether you count the initial split of the slip road or not). This is on a 4 lane motorway exit where the road layout is confusing in the first place. God help anyone who's not familiar with it as they'll blindly follow the instructions and either get lost or cause a crash trying to get into the correct lane when they see the a concrete barrier between the lane they're in and the lane they want.

[steve-V8s]

I had much the same thing in on the Pacific Highway, followed the instructions and got hopelessly lost on a not particularly new bit of road, which according to the nav was in a field. Thing is it was not just once or twice it seemed useless for most of the 800 miles or so we drove.

I think their response suggesting that I hop on flight back over there and make the corrections for them is a classic.

[moosepig]

steve-V8s said:

I think their response suggesting that I hop on flight back over there and make the corrections for them is a classic.

Not a surprising response to be honest from a company whose entire attitude towards customer relations is "we've had your money now fk off".