Carly App auto renew - with no notice?

Carly App auto renew - with no notice?

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Discussion

scot_aln

Original Poster:

564 posts

213 months

Monday 17th April 2023
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Anyone else use Carly? Had a surprise when my credit card bill landed and they had auto renewed. Being used to insurance co's doing that you always get notified that a renewal is coming in case you don't want it but seems Carly don't. Feels like rather sharp practice.


littlebasher

3,879 posts

185 months

Wednesday 14th August 2024
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When they did this to me, i complained on the basis that it was unfair that as a new customer a years subscription would have been significantly cheaper.

They refunded me £20 and reminded me they didn't have to...




R33FAL

584 posts

182 months

Thursday 15th August 2024
quotequote all
littlebasher said:
When they did this to me, i complained on the basis that it was unfair that as a new customer a years subscription would have been significantly cheaper.

They refunded me £20 and reminded me they didn't have to...
Yes, I see they have offered to give me a 20% refund but will only give it if I write them a positive review !? I mean, honestly, what kind of a racket is this?




"Hello,

Thank you for taking your time to complete the survey.
We will gladly offer you the option you have chosen. If you agreed to my offer, **please click on the green face**:

We apologize for having to ask you to do one more thing, but this is a way to improve our company policy for the future.
Once it is done, I will proceed as discussed."

s55shh

513 posts

226 months

Friday 16th August 2024
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likewise. I've complained to Amex so will see if I get it back