Digital Ticketing
Discussion
It appears Goodwood is moving to digital tickets. As far as I understand it, this will be in place for MM83.
On the face of it, I am not so sure this is a good move (for customers) - though this thread might change my mind, or realise the error of my ways.
Apparently you will need a Goodwood app. on your phone, to which tickets are 'delivered'.
It is claimed that you don't need an active data connection at the point of entry - but have to download/enable or some such the ticket to your device immediately prior to the event.
I for one, don't want to have any extra 'apps' on my phone. The last time I tried the Goodwood app, it used all the battery quickly, and got very hot (though I guess they have moved on from that generation 1 version).
Obviously no postage charge that gets added on at the end, though it does appear there is a booking fee. Others can comment, but I was pretty sure this had been outlawed. I thought that the headline price had to include any fees - adding a fiver to the day isn't the end of the world, but still isn't really on. (Point of principle, but I would prefer if they just added the booking fee to the ticket price and be done with it).
Maybe the booking fee shouldn't exist for Members?
The claim is that you can still pickup a metal swing badge at the event - so I don't see the gain going 'digital'. My prediction that this will become a souvenir swing badge that we will have to pay extra for in due course.
I can't really see any benefits to us as customers.
Any thoughts as to how this will work out?
On the face of it, I am not so sure this is a good move (for customers) - though this thread might change my mind, or realise the error of my ways.
Apparently you will need a Goodwood app. on your phone, to which tickets are 'delivered'.
It is claimed that you don't need an active data connection at the point of entry - but have to download/enable or some such the ticket to your device immediately prior to the event.
I for one, don't want to have any extra 'apps' on my phone. The last time I tried the Goodwood app, it used all the battery quickly, and got very hot (though I guess they have moved on from that generation 1 version).
Obviously no postage charge that gets added on at the end, though it does appear there is a booking fee. Others can comment, but I was pretty sure this had been outlawed. I thought that the headline price had to include any fees - adding a fiver to the day isn't the end of the world, but still isn't really on. (Point of principle, but I would prefer if they just added the booking fee to the ticket price and be done with it).
Maybe the booking fee shouldn't exist for Members?
The claim is that you can still pickup a metal swing badge at the event - so I don't see the gain going 'digital'. My prediction that this will become a souvenir swing badge that we will have to pay extra for in due course.
I can't really see any benefits to us as customers.
Any thoughts as to how this will work out?
the-norseman said:
It will work out the same way that all other events do that are digital.
I hate having to install third party apps for stuff, so I download them a few days before I actually need them to make sure its working, use them on the day then uninstall them.
Fair point - I haven't used any 'digital tickets' before, so not really sure how well it works out.I hate having to install third party apps for stuff, so I download them a few days before I actually need them to make sure its working, use them on the day then uninstall them.
It might not be as bad as it seems once I try it.
Just found Goodwood's FAQ https://www.goodwood.com/help/digital-ticketing/
It seems you get your tickets a long time before the event and have to hold them in a digital wallet. Purchasers can transfer the tickets to guests who then have to have their own downloaded app.
No ideas for a name said:
the-norseman said:
It will work out the same way that all other events do that are digital.
I hate having to install third party apps for stuff, so I download them a few days before I actually need them to make sure its working, use them on the day then uninstall them.
Fair point - I haven't used any 'digital tickets' before, so not really sure how well it works out.I hate having to install third party apps for stuff, so I download them a few days before I actually need them to make sure its working, use them on the day then uninstall them.
It might not be as bad as it seems once I try it.
Just found Goodwood's FAQ https://www.goodwood.com/help/digital-ticketing/
It seems you get your tickets a long time before the event and have to hold them in a digital wallet. Purchasers can transfer the tickets to guests who then have to have their own downloaded app.
Many will install the App and then download the "tickets" prematurely and the App, as Apps do will be harvesting your information; then leave the redundant App in the background silently operating.
The other comment suggesting download the App for the shortest time, then remove the App after the event is sound for those that don't want unnecessary Apps on their phone.
No ideas for a name said:
the-norseman said:
It will work out the same way that all other events do that are digital.
I hate having to install third party apps for stuff, so I download them a few days before I actually need them to make sure its working, use them on the day then uninstall them.
Fair point - I haven't used any 'digital tickets' before, so not really sure how well it works out.I hate having to install third party apps for stuff, so I download them a few days before I actually need them to make sure its working, use them on the day then uninstall them.
It might not be as bad as it seems once I try it.
Just found Goodwood's FAQ https://www.goodwood.com/help/digital-ticketing/
It seems you get your tickets a long time before the event and have to hold them in a digital wallet. Purchasers can transfer the tickets to guests who then have to have their own downloaded app.
I'd still prefer paper tickets
Terminator X said:
Old man alert 
Ha, ha..I did think that might be the view when I wrote the posting
As it happens I do (or at least used to) write mobile applications (or apps as the youngsters call them) on industrial terminals and more recently on Android phones. Maybe thats why I have a bit of a negative view of the idea of digital tickets - I can see it being a bag of trouble.
Just had to go through this painful process for FoS 2026 tickets.
1. Installed the app, turns out I didn't have a password because I hadn't created one when buying the tickets.
2. Clicked the button for a one-click logon instead, that resulted in a 'SAML token error'
3. Clicked 'reset my password', on the website only, created a password, flicked back to the app which resets to empty login fields each time you change focus from it.
4. Finally got in. Denied push notifications, Bluetooth permissions and location permission.
5. 'You have no events'.
6. Logged out and in again, ''here are your tickets'
7. Screenshotted the tickets so I don't have to go through this nonsense again.
8. Deleted the app.
Why aren't they just PDFs to download from the website like airlines manage to do?
"Why is Goodwood moving to digital tickets?
Digital ticketing will enhance the customer experience..."
Nope.
1. Installed the app, turns out I didn't have a password because I hadn't created one when buying the tickets.
2. Clicked the button for a one-click logon instead, that resulted in a 'SAML token error'
3. Clicked 'reset my password', on the website only, created a password, flicked back to the app which resets to empty login fields each time you change focus from it.
4. Finally got in. Denied push notifications, Bluetooth permissions and location permission.
5. 'You have no events'.
6. Logged out and in again, ''here are your tickets'
7. Screenshotted the tickets so I don't have to go through this nonsense again.
8. Deleted the app.
Why aren't they just PDFs to download from the website like airlines manage to do?
"Why is Goodwood moving to digital tickets?
Digital ticketing will enhance the customer experience..."
Nope.
Edited by FA57REN on Saturday 28th March 08:11
FA57REN said:
7. Screenshotted the tickets so I don't have to go through this nonsense again.
Pretty sure that isn't going to work.As far as I understand it, the codes displayed are dynamic (ie. change with the date/time you view them).
I think that the earliest that is likely to work is if you screenshot them on the morning of the event.
(I reserve the right to be completely wrong about this)
Off to see if I have any Members' Meeting tickets...
Thorburn said:
Paul Dishman said:
I'd still prefer paper tickets
We got an hour into our drive to Revival last year before realising our tickets were still in the drawer at home, so I'd have loved the digital ones then. 
To those who don't see the benefit to Goodwood, I am baffled. Can you imagine the work involved in making up tens of thousands of ticket packs.
I did enjoy the swing tags but the world has moved on. Every major event now uses e-tickets and vast majority of those have a proprietary app.
Well, this is going well, massive queue at the gate.
Edit: Actually not too bad once in, main queue seemed to be to cross the road. But then you need to scan again to get your metal badge, and in that 10m distance, the signal was poor so had lots of retries.
In and got badge.
Looks like a really hot day coming up.
Edit: Actually not too bad once in, main queue seemed to be to cross the road. But then you need to scan again to get your metal badge, and in that 10m distance, the signal was poor so had lots of retries.
In and got badge.
Looks like a really hot day coming up.
Edited by No ideas for a name on Saturday 18th April 08:15
Back early from there. Do NOT rely on accessing the ticket app when you get there. Take a screenshot of all tickets before you leave home.
The App simply couldn't cope. Managed to get my entry ticket up but not my grandstand pass. Had to chat up a nice lady at the granstand and had to find the email confirmation before giving me the roaming badge.
Very unhelpful at information, told simply to go to the ticket office, wherev350 people had already been told the same.
Marvellous day despite the teething troubles with the app.
The App simply couldn't cope. Managed to get my entry ticket up but not my grandstand pass. Had to chat up a nice lady at the granstand and had to find the email confirmation before giving me the roaming badge.
Very unhelpful at information, told simply to go to the ticket office, wherev350 people had already been told the same.
Marvellous day despite the teething troubles with the app.
I had similar problems getting into a grandstand, 15 minutes trying to get the app to work. We eventually got in with the email confirmation.
I wonder if at the Revival when we have numbered seats we will have to show the app every time to get into the grandstand ? That would be fun with your hands full of food and drinks.
When the digital system was announced we were told that screen shots would not work. It's a sensible thing to do though.
Massive queues to get a programme.
Patchy signal at the circuit.
I wonder if at the Revival when we have numbered seats we will have to show the app every time to get into the grandstand ? That would be fun with your hands full of food and drinks.
When the digital system was announced we were told that screen shots would not work. It's a sensible thing to do though.
Massive queues to get a programme.
Patchy signal at the circuit.
Agree the Grandstand was an issue until you had the paper badge, there was no phone signal and the wifi was woeful so there were lots of people standing around watching their phones to try and get a QR code up. Lots of people seemed to have "shared" tickets only for them to vanish so plenty of issues on the shiny new digital system
I much prefer having a paper ticket
I much prefer having a paper ticket
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